Technical Support Engineer Resume

SUMMARY

Give a chance to work with your organization; I would like to see that my professional skills, together with my personnel management skills are being employed in the best way.
I would like to utilize my entire inter - personal skills, along with my experience to perform my duties to the best of my efficiency.

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Engineer

Responsibilities:

Doing a Root Cause Analysis for the Unknown and unresolved incidents and Working in solving Un-resolved incidents and Technical Escalations in related with Operating systems and Applications supported by IMG.
Coordinating with Parent vendors in finding and understanding the cause and working for resolution of unsolved incidents.
Managing Knowledge base and working Pro-actively in anticipating the issues expected in future, there by nourishing their knowledge levels in attaining future reported incidents.
Provide L1, L2 support, Remote support, coordination with user and Junior Engineer.
Provide remote support to different locations through SCCM (US, All India Support).
Create and manage new users, email IDs etc, and resolve related problems.
Create and manage the user accounts in Active Directory.
Provide Software, Hardware, Network Support and Operating System support to all locations.
Performing troubleshooting on assigned ticket and resolve the problem within SLA.
Changing ports for LAN in Switch.Internet access for the LAN through Proxy setting.
Installation Configuration of Print devices (Network printers like, HP LaserJet, Kyocera,
Implementing MS outlook Backup and restore of mail message, mail address book, recover corrupted mail and completely troubleshooting.
Configuring of Outlook Express, MS Outlook, such as Pop3, MS Exchange & Troubleshooting of Outlook.
Desktop/laptop deployment experience such as Global Data Migration Tool.
Establish a client complaint record for tracking problems and solutions.
Installing & configuring IP to Desktop, Laptops.
Excellent problem solving skills with strong technical background and ability to meet deadlines and work under pressure.
Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.
Replacement of any hardware failure in windows server.
Installing and configuring Safeboot.

Confidential

Hardware & Networking

Operating System: MS-DOS, Windows XP, Windows7, Windows 8, Linux, Programming Languages: Java, C++. Database Language: SQL

Responsibilities:

Strong verbal and personal communication skills.
Confident, hard-working employee who is committed to achieving excellence.
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Tolerant and flexible to different situations.
Problem analysis, use of judgment and ability to solve problems efficiently. Basic understanding of Linux operating systems.
Oriented towards customer service

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