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Sr. Technician Resume

Arlington, VA

Objective: Challenged to excel in Information Technology field with a leading-edge in organization, applying my extensive technical experience and knowledge in program analysis, systems software analysis, and network security to support the mission and contribute to our nations protection

Clearance: SECRET (DOD)

Certification: Security+

Education: Associates in Computer Networking Operations

Technical Skills: 4 years of Information Technology (IT) experience providing technical support to the Federal Government Excellent oral and written skills and providing specialized technical knowledge and support through-out to all staff Performs LAN desk-side technical, operations, and training support for PC users Perform the installation and testing of personal computers, printers, and other peripherals, as well as operating systems configuration and applications provides Proficient in Microsoft Office applications and system break/fix Symantec Antivirus Software, MacAfee, Vista, Windows 7, MS 2003/2007, MS Sever 2003, Ghost Cast Server, Adobe Acrobat, HP Software, Exchange Servers, Active Directory Servers, HP Printers and copiers, Ricoh Copiers, Epson Printers, Cannon Printers, Compaq Printers, Xerox Copiers, CAC Readers, Cable Management

Professional Experience:

Confidential Arlington, VA May 2010 to PresentSR. Technician

  • Modify Users Rights in AD
  • Publish user Certificates using Active Client
  • Create and Delete User Accounts
  • Threat Response
  • Password resets in Active Directory (Class / Unclass)
  • Train new Technicians
  • Image hard drives using Symantec Ghost
  • Test video teleconferencing equipment (VTC)
  • Data Recovery
  • Create and manage tickets using CA Unicenter/Remedy
  • Install and update computers (Hardware/Software)
  • Support VIP customers
  • Remotely install users software
  • Remotely troubleshoot users issues while on the call with the end user

Confidential Rosslyn, VA Network Technician August 2009 to May 2010

  • Conduct new user setups
  • Add and remove users from Active Directory
  • Password resets
  • Exchange quota management
  • Manage Cisco VOIP phone and Unity voicemail system
  • Ghost hard drives
  • Handle day to day user network issues
  • Handle inventory database
  • Setup video teleconferencing equipment (VTC)
  • Conduct projector setups
  • Manage outlook calendar requests
  • Create and manage trouble tickets using Remedy
  • Install and update software

Confidential Washington, DC PC Technician March 2009

  • Lead in PC deployment
  • Worked in a team to deploy PCs, faxes, and printers
  • Installed and modify NIC cards

Confidential Reston, VA. Business Analyst November 2008 to March 2009

  • Analyzed the business needs of the clients to help identify business solutions
  • Provided IV&V Services at the Executive Office of the President
  • Oversaw client processes and Chain of Custody procedures
  • Collaborated and created processes pertaining to the client needs

Confidential Washington, DC Technical Service Representative March 2008

  • Provided Troubleshooting for customers using email and over the phone
  • Reported problems using UTT Ticketing System
  • Posted reports using Portal X
  • Adjusted user profiles and reset passwords using Active Directory and E*Phone

References: Available upon request

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