SUMMARY

• HelloMy diverse Technical Communication ability as a Content Strategist and Documentation Specialist (with business, financial, compliance, marketing and EPCM experience) comprises innovative thinking, knowledge management, Data and Audience Analysis, Product and Process Management
• Training Needs Analysis and Quality Improvement.All of these enable me to translate user requirements into effective software solutions, along with transforming teh redundant and complex content into simple business documents, e.g. user manuals, sales brochures, job aids and training guides. My responsibilities lie in providing relevant training and implementing newly designed learning skills for both technical and non - technical staff.
• I is ready to contribute my vast knowledge, multilingual communication abilities, and professional expertise with an Agile development environment to your organization.

TECHNICAL SKILLS

Certified: Technical Writer-Editor / Business Analyst / Content Strategist / Documentation Specialist / Technical Trainer / MOSS SharePoint Administrator

Competencies: Business Communication / IT Professional with over 10 years of IT Technology, Business Analysis and Technical Writing, advanced technology / Process Mapping / Unstructured Data Management / Agile Development Environment / MS SharePoint administration / Technical Training Delivery Skills for Application Development Systems / Basel basics

Industries: Financial (mutual funds, pension), - Insurance / Accounting / Wealth Experience, Banking, Finance Maintenance and Field operations, IT Security & Permissions / Sarbanes-Oxley (SOX), compliance / Electronics, EPCM/Engineering - Mechanical, Process, Construction.

Software: MS Office WORD, PowerPoint - animations, EXCEL, Access, Project, Visio, SharePoint; MOSS, SP2013 Outlook, MS Project; SnagIT, Adobe Acrobat, RDMS, PhotoShop/InDesign (basic knowledge), FrameMaker (basic knowledge)Platform PC, Mainframes - functions, jobs, scheduling, I/O, data transfer.

Methodologies: SDLC, DDLC, Agile Development Environment

Fluency: English, Russian, Hebrew. Functional French.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

• Support 600 users while administering Intranet Portal on MS SharePoint applications.
• Responsible for Content Development, Standards, User security, permissions, accessibility.
• Develop software solutions and liaise with teh Portal customers while interviewing SMEs for requirements gathering / Ensure applications meet business requirements
• Collaborated with various departments to capture good practices, emerging from engineering leads.
• Produced and analyzed management and engineering reports.
• Performed Data Mapping / Liaised with developers to create teh detailed and functional design documents.
• Populate/update Knowledge Management database by identifying and disseminating data.
• Translate and post engineering documents and drawing: Russian-English / English-Russian
• Responsible for Information Architecture, Audience Analysis to ensure maximum effectiveness.
• Introduce innovative ideas to various size audiences: from project teams to stakeholder groups
• Write customer newsletters, surveys, webinar scripts, corporate brochures and training manuals.
• Provide Editorial support to marketing publications and announcement for company promotions.
• Create editorial calendars and content for company blogs / Post company announcements and health & safety reports on social networking sites.
• Create a Writing Style Guide and promote best practices to ensure consistency.
• Conduct continuous on-boarding presentations to New-hires and business community members.
• Review and edit case studies for overall layout, grammar, style and content flow, prior publications
• Create and edit technical materials: technical design papers, technology position papers, data sheets and sales presentations, and spreadsheets using multiple formats.
• Develop Visio process diagrams, and enhance organization charts.
• Liaise with larger business groups: vendors, production personnel and technical teams.
• Participate in and create documents for all phases of SDLC (System Development Life Cycle), with SharePoint application development and testing, version updates, permissions and daily post-implementation activities / Created Functional Design Documents and Detail Design Documents.
• Develop and customized Engineering Writing Style Guide in preparation for release.
• Create Standard Documents and Procedures, System Manual and Quick Guides, User Guides, Job aids.
• Develop best practice processes and templates, providing guidelines for teh engineering staff and adhering to formal standards/guidelines.
• Responsible for deliverables ensuring that teh document life cycle deadlines are met.

Confidential

Technical Writer

Responsibilities:

• Interviewed SMEs for pertinent information to update internal resources: layout, process, and content flow.
• Managed projects implementation / provided post-project support and customer service for business continuation
• Responsible for Requirements Elicitation, Gathering, Clarification, and Analysis.
• Ensured business continuity while supporting ongoing resource development and functional improvements.
• Launched sales campaigns / Provided Editorial support and promoted marketing content.
• Responsible for Information Architecture, Audience Analysis to ensure maximum effectiveness.
• Designed marketing media content and promotional materials, including magazines, websites, blogs and social networking websites / Created BRDs (Business Requirement Documents)
• Created technical / End-User / Compliance documentation for technical and non-technical audiences, adhering to company standards;
• System Operation Manuals and Applications’ Installation and Navigation Training Guides;
• Quick guides, Troubleshooting procedures / Job Aids; / Processes and Procedures Instructions;
• SOX audit reports;
• Field technicians’ operations procedures, SRS, SDS; Minutes of Meeting;
• RFP/RFI - requests for proposal/information, marketing documents, Statements of Work; (SOWs);
• Service Level Agreements (SLA), Executive Summary;
• Legal documentation: Contracts, Compliance papers, Motions;
• Visio Process Flow Diagrams for SDLC, including all stages of teh project life cycle;
• Helpdesk support and operations guides for electronic equipment, and test plans implementation.