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Technical Consultant Resume

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New York, NY

SUMMARY:

  • More than 8 years of IT Industry experience in Microsoft Server 2003, 2008, 2008 R2 and 2012/2012R2.
  • Managing Backups, NAS, SAN and Virtual environment.
  • Designing Virtual datacenter, Backups and Storage solutions as per client’s requirement.
  • Hand on experience on IT application like Labtech, Kaseya and Connectwise.
  • Extensive experience in Microsoft Cluster Service & High availability (2003, 2008R2, 2012 and 2012 R2), Virtualization {Hyper - v & VMware}, SAN and iSCSI, FC storage, Disk{Basic & Dynamic}, Windows server backup, Windows Deployment service, Hotfix, Bit locker, Disk Management and basic knowledge of Active Directory, DNS & DHCP.
  • Delivering trainings and triages to enable engineers to better understand the intricate details of various components when configuring/managing/troubleshooting an issue.
  • Delivered global pro level Business to Business support for Microsoft Clients.
  • Respond to client inquiries, primarily by remotely, telephone and e-mail.
  • Analyze and deliver best solution to client for backups, storage, virtualization and clustering.
  • Resolve client technical issues through diligent research, reproduction, and troubleshooting.
  • Work directly with other technical support staff, engineers, operations, and iministration to resolve problems.
  • Document all technical inquiries, troubleshooting, develop and review content for knowledge base.
  • Providing technical support to users, solving connectivity problems.
  • Debugging Memory dump in order to find probable cause of server crash.
  • Resolving BSOD issue of Windows server on Physical and Virtual machines.
  • Configured and performed System Maintenances according to the requirements.
  • Installation & Configuration of Operating Systems, Server 2003, 2008, Windows server 2008 R2 and Windows server 2012 and Windows server 2012 R2.
  • Extensive experience on various backup applications like Symantec, Vranger, Appassure, Vault, CA arcserve etc.
  • Extensive experience on designing, configuring and managing HA servers and DR SAN.
  • Configured and Managed DR site for business critical servers like SQL and Exchange etc...
  • Configured and managed local or remote replication for business critical application.
  • Configuration & Troubleshooting of Internet & Mail Accounts.

PROFESSIONAL EXPERIENCE:

Technical Consultant

Confidential, New York, NY

Responsibilities:

  • Managing servers, backups, storage, firewalls and networks for various clients.
  • Managing team and deliver task assigned on timely fashion.
  • Designing backup and Disaster recovery solution for clients.
  • Managing and configuring VPNs for clients.
  • Configuring and maintaining backup jobs on daily basis.
  • Performing disaster recoveries for business continuity.
  • Managing Exchange for clients with Exchange 2003/2007/2010, OCS 2007 R2 environment in a multi domain/multi forest environment.
  • Administering/managing Microsoft Forefront Gateway for message tracking, Antivirus/ Anti-spam policies, Directory synchronization issues, etc.
  • Designing, implementing Active Directory & messaging solutions on Microsoft Technology, providing support/handling escalations and integrating various products & troubleshooting on Windows platform.
  • Deployment of Active Directory domain services across multiple sites/subnets, Administration, Group policy Objects, WSUS, etc.
  • Backup/recovery of Servers, Exchange database maintenance, performance monitoring and Patching Exchange Cluster Nodes, etc.

Microsoft Enterprise Platform

Confidential, Cincinnati, OH

Responsibilities:

  • Responsible for handling client queries and issues over Windows servers.
  • Managing and troubleshooting on Microsoft Cluster (Hyper-v, File server, DAG, and SQL etc.)
  • Experience in managing Windows Raid configuration. {Raid 0, Raid 1 and Raid 5}.
  • Configuration and administration of Windows Server Cluster 2003, 2008, 2008R2, Win 2012 and Win 2012 R2.
  • Creating storage groups, initiator registration, bind LUNS using Microsoft iSCSI target software.
  • Managing storage including storage provisioning, performance tuning, adding volumes, assigning ports, data movement, maintenance of severs & troubleshooting problems in environment.
  • Configure VMs on Hyper-V and troubleshoot on them.
  • Resolving servicing and hotfix issues on servers.
  • Fixing Disk issue.{Recovering Volumes from RAW or Unallocated state using MS internal tools}
  • Managing disk space and system resources.
  • Managing and troubleshooting on Windows server Backup and 3rd party backup software.
  • Consults with other technical areas to resolve complex problems.
  • Providing technical support to users, solving connectivity problems.
  • Debugging Memory dump in order to find probable cause of server crash.
  • Resolving BSOD issue on critical and non-critical Windows server.
  • Troubleshooting the production Issues according to the Ticket Priorities.
  • Performed System Maintenances according to the requirements.
  • Growing the Volumes according to the requirements.
  • Performed Fail back & Failover of Disk groups.

Virtualization Technologies: Microsoft Hyper-V, VSphere 4 and 5.

Customer Service Executive

Confidential

Responsibilities:

  • Team management and team building activities for a team
  • Providing support for Gold Queue (Premium Customers)
  • Meeting SLA and Customer expectations.
  • Creating and Documenting Process and Procedures.
  • Generating performance reports of the team members and team.
  • Creating and analyzing reports and escalations of customers complaints generated and handled Daily.

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