SUMMARY

• I’m an IT and writing professional with over 10 years of experience creating various forms of communication.
• I’ve worked for both publishing and information technology (i.e., data management, software development, and cyber security) companies, thus enabling me to merge skillsets from both worlds.

TECHNICAL SKILLS

SYSTEMS: Windows NT/2000/XP/Vista/7/8/8.1/10, Mac OS, Unix

DATABASE: WorkFlow, Oracle 11g and 12c

LANGUAGES: SQL, HTML, CSS, PHP, XML (DITA)

SOFTWARE: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft SharePoint, Microsoft Publisher, IBM/Lotus Notes, Adobe FrameMaker, WordPress, Atlassian (JIRA and Confluence), Adobe Photoshop, CorelDRAW, MadCap Flare, RoboHelp

PROFESSIONAL EXPERIENCE

Confidential

TECHNICAL WRITING CONSULTANT

Responsibilities:

• Provide professional advice or services to clients in the IT (i.e., cyber security and software development), automotive, and real estate sectors

Confidential

SENIOR TECHNICAL WRITER/ASSISTANT PROJECT MANAGER

Responsibilities:

• Provided high - quality technical writing and graphics support for contract and task deliverables concerning the 2020 U.S. Census Technical Integrator, including physical architecture requirements, physical systems architecture, transition plan, infrastructure architecture and roadmap, disaster recovery plans, physical design specifications for data centers and remote facilities, and cloud strategy and implementation plans
• Developed and maintained document templates
• Acted as assistant project manager or project analyst: Assisted the Deliverables Manager and other Project Management Office (PMO) members in opening, managing and closing out action items on SharePoint

Confidential

SENIOR TECHNICAL WRITER & PROJECT ANALYST

Responsibilities:

• Wrote, edited, proofread, and/or revised technical documentation that included standard operating procedures (SOPs), requests for proposals (RFPs) and information (RFIs), white papers, end user training manuals, document templates, presentations, specifications, flow charts, and other types of technical documentation from scratch using ISO 27001/27002 , NIST, VA Handbook, FISMA, and FedRAMP, among other standards in conjunction with SMEs for the Department of Veterans Affairs’ (VA’s) information security efforts; created and constantly updated and refined a glossary that comprised defined acronyms and simplified information security/cyber security concepts
• Acted as assistant project manager or project analyst: Assisted Project Manager in preparing project plans, timeframes, schedules, and performance reports; and opening, managing and closing out action items on SharePoint
• Acted as technical trainer: Conducted peer reviews; facilitated and/or attended conferences and daily/weekly meetings with PM, SMEs, and fellow technical writers to ensure quality and appropriate content writing

Confidential

DATA ANALYST & TECHNICAL WRITER

Responsibilities:

• Conducted data management and data analysis in an Agile software development environment: Reviewed and wrote SQL queries to extract complex datasets from Oracle 11g Database; exported data to Microsoft Excel for pointing out and investigating errors; directed programmers in applying corrections to data
• Collaborated with software engineers, software developers, PMs, and product managers in quality assurance (QA) testing during the software development life cycle (SLDC)
• Documented SLDC and QA processes and created text or tooltips for Confidential software
• Created, assigned, or resolved tickets in JIRA

Confidential

SENIOR TECHNICAL WRITER

Responsibilities:

• Formatted and edited aircraft safety manuals from the FAA according to agency guidelines, using Microsoft Word
• Discussed additional document change requests with FAA’s engineers and IT officials; applied them if necessary

Confidential

CONTENT WRITER

Responsibilities:

• Wrote, rewrote, and edited articles, website content, press releases, book manuscripts, blog posts, business proposals, technical or specifications manuals, Requests for Quotes (RFQs), Requests for Information (RFIs), Requests for Proposal (RFPs), and other types of media or documentation
• Advised clients on search engine optimization (SEO) and search engine marketing (SEM) tactics and implementation

Confidential

TRANSCRIPTS EDITOR/BILLANALYSIS WRITER

Responsibilities:

• Edited and posted congressional, financial, teleconference, special events, and TV interview transcripts.
• Wrote summaries on legislation that describe their historical context and tells CQ readers the prospects for their passage.
• Stored transcripts in company database; maintained and troubleshot database for any technical issues.

Confidential

TRANSCRIPTS EDITOR & WORKFLOW ADMIN

Responsibilities:

• Oversaw the editing, formatting, and delivery of articles and transcripts from hearings and interviews recorded in audio or video format.
• Created transcripts from hearings and interviews recorded in audio or video format.
• Maintained transcripts database (WorkFlow); troubleshot for any technical issues.
• Released transcripts of daily briefings from the White House and the United Nations.