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Sr. Product Communications Specialist Resume

Atlanta, GA

SUMMARY:

  • Skilled in prioritizing tasks and meeting urgent deadlines.
  • Excellent project management skills, proficient at coordinating projects and delivering on schedule.
  • Excellent communication and organizational skills.
  • Adept at translating technical information into easy - to-understand information.
  • Experienced in Technical Writing: creating User Guides, Installation Guides, Processing Guides, Manuals, and online halp.
  • Experienced in Instructional Design: creating instructional units, needs and learner analysis, objectives, and research methodologies

TECHNICAL SKILLS:

  • Software
  • Acrobat
  • Google Forms
  • RoboHelp
  • Camtasia
  • Google Sites (web design)
  • SharePoint
  • Confluence
  • HTML
  • SnagIt
  • Documentum
  • JIRA
  • Web Hosting Tools: JoinMe, WebEx
  • Flare
  • Microsoft Office (Word, Excel, Visio, PowerPoint, Project)
  • FrameMaker
  • Paint Shop Pro

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Product Communications Specialist

Responsibilities:

  • Created and maintained product documentation in Agile environment.
  • Created plan for improving documentation accuracy wifin shortened delivery time frame.
  • Coordinated documentation delivery schedules wif Product Managers.
  • Maintained documentation using JIRA user stories.

Confidential, Atlanta, GA

Sr. Technical Writer

Responsibilities:

  • Created and maintained User Guides, Implementation Guides, Guides, Installation Guides, Process Flows, and online halp using Word and Flare in an Agile development cycle.
  • Coordinated and identified requirements and scheduling for documentation delivery.
  • Coordinated simultaneous implementation for three product lines.
  • Trained peers on SharePoint for documentation content management.
  • Planned and implemented document conversion to online halp using Flare.
  • Created and maintained departmental Flare styles.

Confidential, Atlanta, GA

Sr. Technical Writer / Documentum Administrator

Responsibilities:

  • Performed administrator duties for users requiring Documentum content management solutions across company.
  • Created plans for business area and department document storage. Created new groups, libraries, group permissions, and version control as needed to support company documentation.
  • Trained new users on the Documentum content management system.
  • Created documentation for classes and online use.
  • Created and maintained the Documentum web site using FrontPage and JavaScript.
  • Created project documentation for the Publishing System project. Responsible for the following documents: statement of work, business requirements, use cases, Procedures Guide, and project workflows.
  • Hosted regular combined meetings wif business owners to determine timelines and discuss any issues in delivery of product.
  • Tracked tasks and hosted status meetings for an 8 module project coordinated between Delta Airlines, Confidential, and vendor.
  • Hosted meetings, as required, wif teams to ensure project delivery dates were viable.
  • Worked wif Purchasing to negotiate vendor contract terms and approved payments monthly for vendor's completed tasks.
  • Supervised and coordinated resource assignments for 7 technical writers.
  • Coordinated plans, performance plans, and performance evaluations for writers.
  • Created and designed documentation for various guides and online halp.
  • Edited writers' work for grammar and consistency.
  • Created step-by-step procedures for programmers and technical writers on how to link Web Help and HTML Help to JAVA and Visual C++ applications.

Confidential, Marietta, GA

Technical Writing Consultant

Responsibilities:

  • Restructured and updated documentation for government projects using Publisher and WordPerfect.
  • Utilized the SQL system for research and system testing.

Confidential, Atlanta, GA

Sr. Technical Writer

Responsibilities:

  • Organized and implemented Book Master conversion for company's product line.
  • Identified potential problems, diagnosed causes, and determined corrective actions in BookMaster conversion process.
  • Trained technical writing staff on the BookMaster product.
  • Created and published enhancements to AS/400 and mainframe documentation.

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