SUMMARY:

• Senior Level Technical Writer with extensive experience documenting for products, services, internal business operations (BAU), Information Technology, and Project Management Support.
• Excellent written and oral communication skills have led to high levels of success in improving a company’s overall product and service usability.
• These experiences have enhanced my ability to think and work productively under pressure.
• I possess a hard working ethic in pursuit of excellence, superior organization and managerial skills, and team building talents - resultingin high goal attainment.
• Team up with project managers in Information Technology and Engineering environments to prepare a variety of project and operations related documents (Process Maps, Standard Operating Procedures, Use Cases, and Business & Technical Requirements documentation).
• Documented for Anheuser-Busch’s Business Teams to support their SAP Enterprise-wide implementation to conform thirteen independently operated stateside breweries to a common SAP operating environment. Our team documented the Material Management (MM) Module.
• Create clear and concise end user manuals to enhance the marketability of products and services for several companies for internal and external customers.

SOFTWARE KNOWLEDGE AND PROFESSIONAL SKILLS:

Microsoft Office ™ (Word, Excel, Access, PowerPoint)

SharePoint (Platform for Business Solutions)

Visio ™

ArborText Epic Editor

Adobe Illustrator & Photoshop

Corel Draw™, Visio™ PhotoImpact™.

RoboHelp™

FrameMaker™ Plus

Quark Express™

PageMaker™

Lotus Notes™

AutoCAD™

Interleaf™ Desktop Publishing software

Working knowledge of markup languages (HTML, SGML, and XML) as well as DITA XML Data Modeling

Project Management Support documentation

Technical Writing and Editing

PROFESSIONAL EXPERIENCE:

Technical Writer/Business Analyst

Confidential

Responsibilities:

• Created three SharePoint team sites. One site was created as a work request intake portal between the Infrastructure Solutions team and all other organizational units within IT.
• The other two sits were created manage the relation between the Architecture Governance Committee and the Architecture Review Board.
• I researched and developed an Acquisitions Checklist Template to provide a framework for Confidential to conduct thorough and consistent validation when preparing to connect an acquired network and its associated systems and applications to its internal corporate network.
• Other Technical document templates were created including policy procedures to support the Confidential IT Infrastructure Solutions department’s internal functions.
• Specific tasks included reformatting Excel tables to allow proper format in Word, substantial editing, creating new reporting forms (e.g., incident reports and summary, server maintenance activity reports, etc.), and creating some Visio graphics.

Technical Writer / Analyst

Confidential

Responsibilities:

• I created supporting process documents and standard operating policy procedures that were used for reference and training.
• I provided support to the Project Manager to implement a project plan to centralize the support of 1200 applications that were previously supported by five different lines of business within Confidential & Company.
• Followed ITIL processes to document the infrastructure processes and systems and hardware changes.
• Followed ITIL service management processes as per the policy manual library.

Business Analyst

Confidential

Responsibilities:

• I served as the Project Lead to implement a new application for the Preventative Maintenance department operations.
• My responsibilities involved extracting data from the existing application’s SQL database, cleansing data using Microsoft Access, and uploading data to Microsoft Excel (.csv delimited file format.I prepared all project deliverables.
• I worked directly with the vendor of the new application in preparation for the Project Go-Live.
• I reported to the Program Operations manager throughout the project’s implementation.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I prepared three technical manuals for the Information Technology department that documented system functions for shelf and in-house application connectivity.
• I also supported other projects and departments with the creation of standard operating policies and procedures.
• Brainstorming with stakeholders utilizing Visio concept mapping; in terms of developing conceptual frames of information for usage in business communications and documentation.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I researched approximately 5,000 current-state procedures to capture relevant content that will impact a future state initiative intended to establish a single state platform (SSP) for 44 clients requiring Lender Placed Insurance for homeowner loans.
• I participated in the capture of process maps to identify business and user needs.
• I prepared process narratives templates to communicate high-level infrastructure IT processes to the business.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I prepared a project plan that describes Confidential ’s upcoming changes in its ordering and billing applications.
• I worked with several Business Managers and IT Managers to capture content for this document.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I worked as a member of the Data Management Council to prepare Standard Operating policy document Procedures and Processes (SOP) to support Data Steward daily functions.
• I also prepared a user manual for a custom application called MetaTracker.
• MetaTracker was used to track tasks completed by Data Stewards during the Data Element Certification Process.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I worked with the Project team to prepare the Technical Requirements Pre-Estimate for a large in-house project.
• I participated in project team meetings to gather information for the one-to-one mapping from the Business Requirements documentation to the Technical Requirements Document.

Sr. Business Analyst

Confidential

Responsibilities:

• Knowledge Management Department, standard operating processes (SOPs) were prepared for internal operations.
• Participated in creating a Standard Operating Template for SOPs.
• Created and presented an audience analysis process for customers of the Knowledge Management Department.

Technical Writer

Confidential, Ohio

Responsibilities:

• A user guide for the iTRU - iSeries Tape/File Restore Utility was prepared.
• Confidential to the SOP and User’s guides, a user’s guide template and SOP Template was created for the preparation of related documentation.

Technical Writer

Confidential, Sunbury, Ohio

Responsibilities:

• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for the Operations Standards.
• The document development process was supervised from initiation to final approvals.

Technical Writer

Confidential, Dayton, Ohio

Responsibilities:

• Procurement department, Standard Operating Processes are written to capture detailed steps needed to perform each tasks.
• Research each documentation project to create preliminary outlines.
• I conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document development process was supervised from planning to final approvals.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Based on site evaluations, professional cleaning proposals were prepared for Sparkling Pro Cleaning Service’s prospective customers.
• Worked with business team leaders to capture content for standard operating processes (SOP).
• Converted content from SOPs into training course materials for cleaning associates.
• Create MS Visio diagrams and flowcharts.
• Connect databases and data sources to\ graphical and intellectual interpretation of data.