Technical Writer/SharePoint Admin Resume St. Petersburg, FL - Hire IT People

SUMMARY:

Dedicated Technical Writer combines solid technical background in hardware/software support, hands - on problem resolution, and strategic planning. Excellent communicator; can discuss technical issues across a wide spectrum, from end users to colleagues, developers and senior management. Strategic problem solver; can troubleshoot and resolve complex issues both independently and within a team environment. Proven track record of project ownership Technical Communications, Learning and Development and Knowledge Management operations. Accomplished web content developer adept at instituting best practices, conventions and standards.
Research ~ Project Management ~ Technical Documentation ~ Graphic Design ~ CMS Administration ~ SharePoint Administration &
Architecture ~ Standards Administration ~ Editing ~ Publishing ~ Marketing Copy

TECHNICAL SKILLS:

Platforms: Microsoft, Unix, Linux, Redhat, Mac OS, OS/390, VSE, VM and AS/400.

Publications: User Guides, Installation & Administration Guides, Software Specifications, Requirements and Design Documents, Online Help (Web Help, HTML, WinHelp, Java, XML, Flash and Oracle), Marketing Copy, Policies, Processes and Procedures, Product Descriptions, Industry Publications Template and Standards Maintenance and Website Design and Maintenance.

Software: Dream Weaver, Flash, Frame Maker, Page Maker, Acrobat Distiller, Acrobat Professional, Microsoft Office Suite, InfoPath, Visio, Access, Oracle, Altassian Confluence, SharePoint ECM, SharePoint Designer, ControlPoint, AuthorIT, MadCap Flare, Camtasia, Serena Version Manager, RoboHelp, Adobe Photoshop, Adobe Captivate, Articulate Engage, Articulate QuizMaker, Paintshop Pro, and Adobe Fireworks.

Languages: JavaScript, JQUERY, SQL, PLSQL, HTML, XML, XHTML, ASP, PHP

PROFESSIONAL EXPERIENCE:

Confidential, St. Petersburg, FL

Technical Writer/SharePoint Admin

Responsibilities:

Stepped in as SharePoint Administrator and successfully streamlined the document publishing process by identifying opportunities to eliminate processing overhead and reducing the overall publishing process by 60%. Standardized all document templates, publishing page templates and content types for a more consistent and unified appearance. Rebuilt and restored the existing search feature to include best and rated search terms, allowing the end user to retrieve better results for their queries. Created and implemented several InfoPath forms for data tracking and collection. Created and implemented workflows for main business units, including Learning and Development, Organizational Readiness, Client Services and Implementation.
Acted as the Change Agent representing Learning and Development during a Lean Event designated to change and restructure the COBRA Rates department of operations. Implemented a consistent and standardized series of templates as a delivery mechanism for client communication, helping to eliminate an approximate 2.6 days of lead time from the rate processing operation.

Confidential, Naples, Fl

Technical Writer/Web Designer

Responsibilities:

Successfully planned, tested and executed the department wide migration from Robohelp to AuthorIT Content Management System. Efforts allowed the company to manage all documentation from one single point of administration keeping standards consistent companywide and allowing for content reuse.
Worked closely with managers, application developers and product specialists to complete the annual industry publication Opera Programme Volume 10 Issue 1 as Executive Editor/Publisher. Completed the publication for digital publishing and hardcopy distribution two weeks ahead of schedule allowing the company to prepare for the HI-TEC Conference well in advance.

Confidential, Naples, FL

Technical Writer

Responsibilities:

Assisted with the conversion of existing hardcopy documentation to a context-sensitive online help system (RoboHelp). Helped to create standards and conventions, which eased the transition during both the conversion and implementation phases.
Worked alongside department managers, to create departmental websites (SharePoint’s) for Technical Communications and Development resulting in an accessible central repository for all documentation and easier inter-departmental communication.

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Technical Writer/sharepoint Admin Resume

St Petersburg, FL

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