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Technical Writer Resume

Qualifications

Result-oriented professional with over 10 years experience in all areas of contract and proposal administration. Skilled in project management and technical support with a progressive and diverse background in the majority of all business units. Highly detail oriented and multi-tasked individual with strong organizational and analytical skills.

Core Competencies
  • Contract Administration
  • Project Planning & Management
  • Proposal Generation
  • Human Resources
  • Administration
  • Troubleshooting & Problem Resolution
  • SharePoint
  • Market Research & Development

Professional history

Confidential Sept. 2010 - April. 2012 Technical Writer

  • Works with system engineers, testers, IT Software developers, trainers, and other program personnel to gather pertinent information and format it into useable manuals or documents.
  • Understands documentation requirements by conferring with various departments within the company. Written documentation of Standard Operation Procedures (SOP)
  • Reviews and edits product and organizational documentation for accuracy and completeness as directed. Prepared presentations for board meetings, division reviews and conferences
  • Develops writing plan by establishing standards, priorities and schedules for RFQ/RFI/RFP responses, utilizing sales team and other company resources for input.
  • Project manager on several high profile RFP's and proposals
  • Confirms documentation by forming test groups, observing product use and interviewing users
  • Authors/Edits and prepares proposals and sales presentations for continuity, logic, message and impact
  • Enhances organization by providing consistent documentation throughout company.

Confidential Mar. 2008 - June. 2010 Technical Writer/Proposal Coordinator

  • Provided input into development of the new business development strategy and effectively implemented and followed the strategy in order to meet financial goals for new business.
  • Coordinated and managed all elements of RFP/RFI/RFQ/RFB initiatives
  • Reviewed requests for Proposals (RFPs), developed contract structuring, assisted in proposal strategy, review, and ensured approval and submittal of proposals per deadlines
  • Project manager on several high profile RFP's and proposal with a hit rate of 98%
  • Authored/Edited and prepared proposals and sales presentations for continuity, logic, message and impact
  • Ensured final documents are compatible with conceptual & actual company brand
  • Worked closely with Proposal Development Manager, Software Development and sales teams to compile content for sales opportunities
  • Maintained and updates a database and online library of boilerplate language for proposal/presentation templates

Confidential (Atlanta) (Contractor) Nov. 2006 - Dec. 2007 Business Development Coordinator

  • Assisted the Director of Business Development with project and cost/benefit analysis
  • Collaborated with marketing and business intelligence colleagues, DoD research, identify, investigate and develop new business opportunities utilizing a variety of resources within the industry
  • Coordinated and managing all elements of RFP/RFI/RFQ/RFB initiatives
  • Monitored industry developments and gather competitive intelligence to identify potential business opportunities
  • Reporting & maintaining of business metrics reports and spreadsheets
  • Served as key interface with customers regarding new business from identification through contract execution and effectively mange transition to assigned Project Manager and Account Manger

Confidential Mar. 2003 - Sept. 2006 Supervisor/Technical Proposal & System Analyst II

  • Managed workflow for (10-15) administrative personnel supporting the ($300M) F-16 Joint Strike Fighter Program
  • Proposal development utilizing a broad range of commercial, government and international sales contracts
  • Collaborated with IT management personnel and project team and oversaw all logistics on a time-sensitive projects offered administrative procedures required to achieve full contractual compliance, responsible for DFAS corporate database
  • Audited the DFARS / FARS processes and procedures performed by other associates.
  • Proposal generation, customer relationship building and sales generation for opportunities encompassing Naval Air Warfare Services (NAWS)
  • Determined the requirements to meet the goals, objectives and priorities of the organization based on corporate policies and procedures for DoD.
  • Prepared monthly reports, and analysis of operations
  • Handled all (contractors) on-site personnel issues, concerns and recommended resolutions
  • Acted as an integral team player monitoring and processing operations, and assisted in various management review processes providing contractual knowledge during the review process
  • Comprehensive understanding of technical issues and readily investigated problems and determined operational solutions
  • Escalated critical matters and worked with internal and external groups to bring issues to resolution

Confidential Jan. 2001 - Mar. 2003 Executive Assistant / Contracts/Proposals

  • Reported directly to the Vice-President of Engineering, Director of Engineering, Manager of R&D, and Manager of Sustaining Engineering
  • Actively worked to improve the processes in the contract and program management area
  • Reviewed contracts/purchase orders, SOW's to assure they conformed to what was proposed
  • Prepared presentations for board meetings, division reviews and conferences
  • Coordinated contract data, documents, and all correspondence relating to contract deadlines
  • Maintained and coordinated sales proposal records, contract awarded technical books & specs
  • Edited and revised reports, proposals and contract documentation
  • Managed the information flow between then CEO/SVP/DE and constituencies

Confidential Mar. 1990 - Oct. 2001 Administrator/HR Coordinator

  • Responsible for establishing procedures that support management standards and guidelines as defined by the Director of HR
  • Responsible for the administration of all HR policies (such as Non-harassment, OSHA), benefit programs, and services for employees and management
  • Worked with the Human Resource Manager in analyzing and forecasting staffing needs
  • Established hiring criteria, identified and assisted with staffing requirements to meet the goals, objectives and priorities of the organization based on corporate policies and procedures
  • Administered compensation data, job analysis and evaluation analysis for new hire, promotions, and departmental transfers
  • Subject Matter Expert (SME) for documentation and training and tech manuals
  • Conducted Human Resource investigations of employee misconduct and worksite employee terminations, elevating to the Human Resource Manager as necessary
  • Kept abreast of changes in regulations, laws, practices and development to ensure company compliance

Education:

Business Management / Bachelor's Degree Honorable Discharge Business / Internal Management Courses Stress Management Counselor / Administrator Various Engineering Technical / Administration Schools

Professional Development:

InDesign, Visio, Sharepoint, CS4, Microsoft Word, Excel, Outlook, Data Entry, Adobe Photoshop, PowerPoint, Document layout, Access, Project Management, Desktop publishing analyzes and interprets technical procedures, and governmental regulations. Writes reports, business correspondence, and procedure manuals.

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