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Senior Technical Writer Resume

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SUMMARY

  • Mentored newly hired writers on subject matter and internal processes at Confidential
  • Streamlined Confidential Technical Communications’ online help development process by creating a content reuse strategy
  • Managed a quality initiative to introduce hyperlinking in Confidential ’s manufacturing and service documentation
  • Created and maintained Technical Communications’ SharePoint site, which hosts Confidential ’s documentation
  • Was a major contributor to Confidential Healthcare’s new product documentation while onboarding with the company
AREAS OF EXPERTISE
  • Proficient with Microsoft Word, SharePoint, Excel, PowerPoint, Outlook, and AX; Adobe FrameMaker (unstructured and structured), Photoshop, ImageReady, Illustrator, and Acrobat; SnagIt; Webworks ePublisher Pro; IBM Rational ClearCase and DOORS; SDL Trisoft; Schema ST4; XMetal; DITA; HTML; XML; SAP; and AgileIS
  • Familiar with IBM Rational ClearQuest
  • Familiar with Agile development strategies
  • Meticulous attention to detail
  • Excellent verbal and written communication skills and organizational skills
  • Able to organize, strategize, and meet deadlines in a dynamic environment

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer

Responsibilities:

  • Researched and wrote user documentation for Confidential ’s advanced molecular imaging systems
  • Collaborated with cross - functional subject matter experts, including customer support specialists and systems engineers, to validate content
  • Collaborated with subject matter experts from various worldwide locations from San Jose, California to Haifa, Israel.

Confidential

Senior Technical Writer

Responsibilities:

  • Wrote user documentation for Confidential Healthcare’s next generation critical care ventilator system
  • Researched software requirements to author user documentation in an agile development environment to meet deadlines
  • Collaborated with cross-functional subject matter experts, including software engineers, requirements engineers, and clinical marketing associates, to validate content

Confidential

Localization Engineer/Senior Technical Writer

Responsibilities:

  • Coordinated the translation of Confidential ’s radiosurgery and radiotherapy system user documentation suites into 10 languages
  • Coordinated the translation of Confidential ’s radiosurgery system application user interface strings into 4 languages
  • Published Confidential ’s radiosurgery and radiotherapy system user documentation
  • Wrote user documentation for Confidential ’s radiosurgery and radiotherapy systems and software applications

Confidential

Technical Communications Project Lead

Responsibilities:

  • Tracked all ongoing Product Development software and hardware projects as a core team member
  • Allocated Technical Communications resources to ensure project deliverables were completed by their deadlines
  • Contributed to documentation deliverables as needed

Confidential

Technical Communications Specialist

Responsibilities:

  • Wrote user documentation for Confidential ’s radiotherapy systems and software applications
  • Edited and wrote manufacturing and service documentation for Confidential ’s radiotherapy systems
  • Interfaced with cross-functional project team members to stay informed on current and future projects
  • Collaborated with numerous functional groups to coordinate the publication of a variety of Technical Communications’ deliverables, including user guides and online help installation media
  • Interviewed subject matter experts to gain insight on subjects related to radiotherapy
  • Supported user documentation translation processes
  • Developed and tested online help systems
  • Managed hard copy user documentation distribution
  • Wrote text for multiple Confidential software application user interfaces

Confidential

Editor

Responsibilities:

  • Edited toxicology, pathology, and statistical reports with strict deadlines
  • Worked on a committee to enhance standard language of reports
  • Formatted reports and data tables for a variety of clients
  • Performed quality checks of datasets
  • Wrote articles for the Toxicology departmental newsletter

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