SUMMARY:

• Senior Technical Writer, Online Help Developer, Digital Content Developer, and Instructional Designer specializing in user - centered solutions for embedded Mobile User Assistance and management of digital experiences.
• Develop digital content, online help, knowledge bases, mobile user assistance, performance support applications,, hardware / software manuals, web solutions, eLearning, and user interface design including data grooming, data science in corporation, project development, localization, data modeling, project management, and resource planning successfully from concept through completion including machine learning, Internet of Things (IoT), such as integrated wireless communications services.
• Identify and document business process flows in conjunction with process engineering, issue identification, gap analysis, analytics, integrated departmental systems, sourcing information, and resolution solutions including the use of Agile Systems Development Life Cycle (SDLC) methodologies to meet or exceed your desired Key Performance Indicators (KPIs).
• Create, manage, and share relevant content and assets on every device from mobile applications to non-display Internet of Things (IoTs) including your human, machine learning, deep learning, machine bias, or hybrid assets to access all touchpoints in Distributed Computing Environments (DCE) using written and verbal communications. I provide hyper-attention to detail and organization.

TECHNICAL SKILLS:

Technical Writing: MadCap Flare, Lingo, Contributor, MadCap Anaylzer, Capture, Mimic, RoboHelp, Adobe Experience Manager (AEM), Adobe Acrobat PDF, InDesign, Adobe Creative, Adobe Creative Suite, SnagIt, Microsoft Office, Word, PowerPoint, Excel, FrameMaker, oXygen, Arbortext, PageMaker, Open Source technologies, Google Docs, Google Forms, and Visio.

Online Help and Digital Content: MadCap Flare, RoboHelp, Salesforce Help, AuthorIT, Dreamweaver, FrontPage, Google Analytics, Microsoft Visual Web Developer, Fluid Grids, Wireframes, Framesets, Menus, Cascading Style Sheets (CSS), responsive HTML5, Responsive Web Design (RWD), JavaScript, XMetal, oXygen, XML, DITA, WordPress, Components Content Management System (CCMS), Arbortext, Wiki, and Presence Technologies. Web analytics, FlashHelp, XHTML, word clouds, iOS, Android, Facets, WorkDocs, DocBooks, Infographics, Scalable Vector Graphics (SVG), Portable Network Graphics (PNG), Search Engine Optimization (SEO), and adaptive / responsive PDF forms in Integrated Development Environments (IDEs). Fully integrated, hyper-converged infrastructure (HCI) for private cloud deployments solutions. Elasticsearch for distributed, RESTful search and analytics engines. eLearning, Instructional Design, and: Adobe Captivate, Presenter, Articulate Storyline, TechSmith Camtasia Studio, ADDIE, PowerPoint, tutorials, and self-paced videos and product demonstrations with written and verbal communications.

Communication Methods: Content reuse, single-sourcing, user-centered design, topic-based authoring, minimalism, Information Mapping, topic patterning, machine learning, screenshots, videos, screen simulations, and WebRTC Unified Communications (UC). I am proactive with questions and ideas using written and verbal communications. I have superior project management skills.

Remote Applications: File sharing (Dropbox, FTP, WinSCP), document collaboration (Google, Samefage, Front, Monday.com), Virtual Private Networks (VPN) applications (Cisco AnyConnect, ExpressVPN, IPNVANISH, CyberGhost) video conferencing (join.me, GoToMeeting, WebEx, Skype, ScreenShare), Instant Messaging (IM) (Google Chat, Slack, Messenger) and troubleshoot technical issues. I work independent and have excellent time management skills.

Other: Photoshop, Illustrator, Capture, Robotics, Version-control, Software Configuration Management (SCM), ClearCase, SharePoint, Confluence, Access, ServiceNow, Salesforce, SFDC, Javadoc, Doxygen, oXygen, Operations Support Systems (OSS), SharePoint, Active Server Pages (ASP), Documentum, OpenAPI, Big Data Analytics (BDA), Business Support Systems (BSS), Data Storage, Visual Studio, Networks, Automated Engineering, Countly, XMetaL Author Enterprise, GitHub, OpenCms, Learning Management System (LMS), Slack, Bamboo, Enterprise Resource Planning (ERP), JIRA, Stash, metadata, big data ecosystems, video applications, VoIP, Hadoop, security, MapReduce, Hive, Git, Node.js, Swagger, 3scale, Axway, Akana, Gelato Unified Model Language (UML), SoftLayer, Confidential (AWS), Workfront, systems architecture, analytics, business intelligence, and Cloud technologies.

Languages / Technologies: Document various Application Programing Interface (API) code examples in Visual Basic, PowerShell, SQL, C++, Java, JavaScript, npm, Adobe ActionScript (AS3 Flex), API, Cyber, .NET, XML, DITA, Linux, JSHint, JSLint, JSON, APEX, and Triggers. Metadata management and full-text indexing / search relevancy to improve customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer and Digital Content Developer

Responsibilities:

• Provide remote senior-level technical writing, online help, mobile user assistance, digital content development, user interface design, instructional design, knowledge base, project management, business analysis, use cases, disaster recovery, Software Development Kits (SDKs), Application Programming Interfaces (APIs), troubleshooting, design, quality assurance, and risk assessment services to a variety of clients implementing fluid content and experiences including infrastructure, platform, and network documents.
• Develop application appropriate products while assisting in existing product assessments and new product implementing a unified workflow to produce hard copy documentation, online help, mobile, phone, tablet, desktop, or other digital solutions, and computer-based including proofing and editing.
• Digital customer experiences via cloud-based integration and graphical interface design (GUI), under 508 compliances, Personally Identifiable Information (PII), Personal Health Information (PHI), and HIPAA Privacy and Security regulations including risk analysis, risk mitigation, and compliance.
• Work jointly with Subject Matter Experts (SMEs) and distributed teams to provide quality results that can be understood working with state-of-the-art technologies in deadline driven environments under outrageously stressful conditions including the use of the Information Technology Infrastructure Library (ITIL) for Human Resource Information System (HRIS).
• Reduce production time and save money implementing Rational Unified Processes (RUP), templates, schemas, macros, CSS, SaaS, styles, scripting, Enterprise Content Management Systems (CMS), and Integrated Development Environments (IDE).
• Assist clients to make the correct choices when selecting appropriate technologies so projects are successful and well received by the intended audiences to deliver rich media optimized for any screen or channel.
• Make it easy for users to locate information implementing open source intuitive, multi-device, and scalable Learning Management Systems (LMS), such as Blackboard, Gizmos, Canvas, and Moodle.
• Practice Agile, SCRUM, and DevOps methods for project management to collaborate alongside developers and teams to write and develop quality assurance tests to explain story cards, data flows, user acceptance testing (UAT), and service management. Project management in Confidential (AWS).

Confidential

Senior Technical Writer / Instructional Designer

Responsibilities:

• Develop AWS Developer Exam manuals.
• Write, troubleshoot, and fix code examples.
• Ensure all manuals and follow the strict AWS style guide rules and regulations.
• Endpoints, Security Credentials, Resource Groups Tagging APIs, Python (Boto3), .NET, C++, Go, Java, JavaScript, Hypertext Preprocessor (PHP), Visual Studio, JSON, Adobe PDF, Microsoft Word, Amazon CloudWatch, Amazon Elastic Compute Cloud (Amazon EC2), AWS Lambda, Amazon Simple Storage Service (Amazon S3), Amazon DynamoDB, Amazon Kinesis, Amazon Simple Email Service (SES), AWS Single Sign-On, Amazon CloudSearch, Amazon Elastic Beanstalk, Amazon ElastiCache, Amazon Snowball, Amazon API Gateway, Amazon Simple Notification Service (Amazon SNS), Amazon Simple Queue Service (Amazon SQS), Amazon IoT Analytics, AWS IoT Device Management, Amazon Step Functions, Amazon Polly, AWS CloudDeploy, AWS Tools & SDKs, Amazon Device Management, Identity & Access Management, Amazon Chime, Amazon WorkDocs, Amazon Elastic File System (EFS), Amazon WorkMail, and Access Control List (ACL).

Confidential

Senior Technical Writer / Online Help Developer

Responsibilities:

• Responsive Online Help, Mobile User Assistance, Digital Content and PDF developer for iOS and Android systems.
• Develop online help and single-sourced hard copy documentation and for various robotic modules including software applications, electrical engineering diagrams, network flow maps, machine schematics, machine learning, security, maintenance procedures, process flow charts, standard operating procedures, API documentation, and failure mode effects analysis using MadCap Flare, PowerPoint, Word, PDF, SharePoint, and Storyline, for Robotics Process Automation (RPA) that performs mobile device processing for iOS and Android hardware.
• Provided complete direction and project management to company concerning tool choices, user interface design, processes, and functionality following strict world-wide company style guide.
• Responsive Online Help, Mobile User Assistance, Digital Content, and PDF developer for iOS and Android systems.
• Developed online help and single-sourced hard copy documentation for a Linux-based Big Data Analytics (BDA) application that acquires information from diverse data lakes of siloed data ensuring the security of all data ingested through the pipeline.
• Trained full-time employees on the use of MadCap Flare, Node.js, Git, npm, Confluence, and API documentation practices.
• Provided complete direction concerning tool choices, user interface design, processes, and functionality while developing several style guides for each product.
• Responsive Online Help and PDF developer.
• Develop online help and single-sourced hard copy PDF documentation for Mastercard solutions using oXygen and source files from Microsoft Word in a distributed environment.
• Follow corporate style guide.
• Application Programming Information (API) documentation.
• Xygen XML Author, Vasont, DITA, Adobe Acrobat (PDF), RESTful API, XML, and proprietary applications.

Confidential

Senior Technical Writer

Responsibilities:

• ProcessComposer Online Help and Tutorials.
• Developed initial WebHelp for ProcessComposer, an add-on to www.salesforce.com API in a Cloud environment acquiring data through conversing with developers and end-users. Converted WebHelp and maintained new Responsive HTML5 help using SaaS and CSS3 for mobile user assistance remaining abreast of the newest available technologies and greatly pleasing the client.
• Remote project management coordinating of all facets through the project lifecycle including LMS integration and implementation. Created presentations and trained other developers.
• Technologies: Flare, RoboHelp, Visualforce, Apex Triggers, Hadoop, Apex Classes, Microsoft Visual Web Developer, Visio, Word, PowerPoint, Access, SoftLayer, Google Docs, Google Analytics, Visual Basic, API, and GUI design while implementing code examples.
• Responsive Online Help, Word, and PDF developer for an IoT environment.
• Developed online help and single-sourced hard copy documentation for new and ever-changing web applications using MadCap Flare and Storyline for FinchDB a NoSQL database on the cloud using a Single Sign-on (SSO) for a predictive analytics software for big data in a large distributed team interacting with AWS Amazon DynamoDB.
• Provided complete direction to company concerning tool choices, user interface design, processes, and functionality.
• Application Programming Information (API) documentation written at the engineering level with extensive JSON interaction on a Linux command line interface integrating the Human Resource Information System (HRIS) and LMS systems.
• MadCap Flare, SnagIt, Capture, Acrobat, Visio, JIRA, Node.js, npm, Hadoop, Bitbucket, ServiceNow, Wiki, RESTful API, PuTTY, WinSCP, Confluence, Atlassian Crowd, Slack, GIT, Bomgar, WebEx, Stash, Bamboo, OSS, Python, CentOS, RHEL, Skillsoft, Confidential (AWS), XHTML, SoftLayer, JavaScript, XML, RESTful APIs, BSS, and proprietary applications.

Confidential

Senior Online Help / Mobile User Assistance Developer

Responsibilities:

• IntelliMark, TROY SecureForms and Secure Print Enterprise (TSPE) SecurePort Printer Configuration Utility responsive online help, field level help, Word, and PDF outputs in a virtual environment.
• Developed documentation for new and every changing web applications using MadCap Flare and Storyline that provides label manufactures with a viable production application with which to consistently interface with their products reducing costs and production time.
• Provided complete direction to company concerning tool choices, user interface design, and functionality.
• MadCap Flare, Acrobat, Windows Server Manager, IIS Manager, JSON, API, GIT, Confluence, SoftLayer, SQL Manager, HRIS, PowerShell, XHTML, SSO, npm, Hadoop, Node.js, JIRA, OSS, CSS, LMS, and XML.
• Developed Knowledge Base for iRapid MasterCard / Visa paycards for Electronics Fare Collection (EFC) using RoboHelp and Storyline in a distributed team.
• Acquired information from diverse sources, at different times, and under extremely stressful timeframes.
• Created presentations and trained other developers.
• Project management coordinating of all facets throughout the project lifecycle.

Confidential

Senior Technical Writer and Business Analyst

Responsibilities:

• Developed Access Sentry, Action-Eye, and Dispatch Online Help and User Documentation.
• Developed mobile help, installation guides, user / administrator documents, and video solutions for alarm and security systems using MadCap Flare and Microsoft Office tools.
• Provided direction to company concerning tool choices, user interface design, and functionality.
• Integrated many disarrayed documents into a usable installation solution involving AWS, Windows Server Manager, IIS Manager, APIs, SQL Manager, and SQL Configuration Manager in a cross-product environment.

Confidential

Senior Technical Writer

Responsibilities:

• SomatXR Ultra-Rugged Data Acquisition (DAQ) Responsive Online Help and MadCap Flare developer.
• Developed help system for measurement engineering application acquiring data through conversing with developers providing a comprehensive HTML5 / CSS3 / DITA / XML-based solution using MadCap Flare, Lingo, and Microsoft Office tools.
• Produced Data Sheets, Quick Start Guides, and User Manuals.
• Localization between multiple languages.
• Coordinated documents between multiple engineers around the world during a crisis situation to ensure consistent structure and valid information was produced out of complete chaos.

Confidential

Senior Online Help Developer

Responsibilities:

• Develop and maintain TalentBrowser Online Help in a telecommute capacity.
• Lead developer and user interface designer for TalentBrowser an applicant tracking system (ATS) including Standard Operating Procedures (SOPs), policies, knowledge base, Frequently Asked Questions (FAQs), and APIs for non-technical users.
• Project Manager responsible for resource allocation, budget and expenditure recommendations, project coordination, deliverable due dates, communications, scope containment, and risk management while working in conjunction with Subject Matter Experts, developers, and end-users.
• Saved thousands of dollars using implementing templates, CSS, and macros.
• Technologies: Edit graphics for proper format, color, sizing, resolution, and content. Word, Excel, Access, PowerPoint, SharePoint, Visio, Photoshop, SnagIt, Capture, Flare, Dreamweaver, Microsoft Visual Web Developer, RoboHelp, RoboHTML, and Adobe Illustrator.
• Instructor-led (ILT) and iOS computer-based (CBT) courses for Salesforce-based inventory and tracking system intended for non-technical users on iPads developed for Land Managers.
• Interface design for screen simulations (laptops and mobile devices), FAQs, APIs, policies, security, standard operation procedures (SOP), and specifications.
• Expedited user adoption and programs for Enterprise Resource Planning (ERP) implementation initiatives using new ideas to accelerate production time between team members and outside influences.
• Led and participated in needs assessment, audience analysis, third party relationships, and job / task analysis.
• Responsible for project coordination, meeting unrealistic deliverable due dates, communications, scope containment, team members on iPad use and iOS standards, troubleshooting, Salesforce integration, and risk management.
• Exceeded client expectations delivering content faster and cheaper than expected.
• Technologies: Edited graphics for proper format, color, sizing, resolution, and content adhering to strict company template requirements. Word, Excel, Access, PowerPoint, Skillsoft, SharePoint, Visio, Photoshop, SnagIt, Capture, Captivate, PowerPoint, Microsoft Visual Web Developer, Adobe Illustrator, Salesforce, and Cloud technologies.

Confidential

Senior Technical Writer and Business Analyst

Responsibilities:

• Developed Nationwide Policy and Procedure Documentation.
• Synchronize, translate, consolidate, and write healthcare information technology processes, APIs, and SOP documentation for all hospitals and clinics nationwide to ensure that they are functionally aligned for the Electronic Health Records (EHS) initiative.
• Including but not limited to security, networking, disaster recovery, communications, operations, hardware, software, and office “equipment”, such as smart phones, printers, faxes, copiers, digital medical devices, and other handheld devices.
• Write and convert 508 compliant user documentation for McKesson STAR HL7, Remedy, iCARE, and Cerner applications while adhering to all State and Federal rules and regulations.
• Collaborated with a large team of SMEs nationwide to make sure no hospitals or clinics were adversely affected by the new directives including adhering to the Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH) Breach Notification, Accountability Care Act (ACA) regulations, and the Health Insurance Portability.
• Commended on my ability telecommute and interact with a diverse set of individuals with varying levels of technical skills and taking their enormous amount of dissimilar information to develop a usable solution that passed both the internal and external audit.
• Technologies: Word, Excel, PowerPoint, Confluence, SharePoint, Skillsoft, Visio, and other proprietary applications.

Confidential

Senior Specifications Writer and Business Analyst

Responsibilities:

• Designed and documented customized Empower installations, formerly Lender Processing Services (LPS).
• Gathered business requirements from Mortgage Lending Clients, such as Bank of America and Citizens, and created Functional Design Specifications to configure customized software setups for a complex, modular application (Empower) including administrative and end-user documentation while recommending solutions for the client’s loan origination and servicing.
• Practiced with a team of traveling geniuses that combined our diverse super powers to expedite installations at client sites by writing successful yet sometimes off-the-wall Business Requirement solutions for all Loan Origination Life Cycle roles using ITIL for the Empower Loan Operating System (LOS).
• Followed and developed strict security requirements to safeguard all communications between the LOS and client pipeline.
• Completed gap analysis of previous implementation version versus upgraded code to locate inconsistencies or conflicts with the current line of business requirements including a large knowledge base.

Confidential

Senior Technical Writer

Responsibilities:

• Projects: 10,000+ screen Online Help System, White Papers, User Manuals, Specification Sheets, and Random Projects.
• Researched, documented, and edited process control hardware / software manuals, specification sheets, white papers, errata sheets, and other data used by field engineers to integrate, maintain, and troubleshoot electronic gas and oil control values, filtration, industrial engines and compressors using accelerometers, Resistance Temperature Detectors (RTDs), thermocouples, flow meters, liquids, pickups, drilling, pipes, tubes, encoders, qualifiers, PCL, SCADA, and various Inputs / Outputs (I/O).
• Documented developer level APIs and a variety of security protocols both hardware and software related.
• Remained in constant contact with team of technical writers, SMEs, engineers, and developers virtually around the world.
• Designed and created Graphical User Interface (GUI) screens including API assistance while developing test case scenarios, case histories, and user acceptance (UAT).
• Saved thousands of dollars a year by developing a cost-effective AutoCAD conversion process. Converted multiple types of data from various data sources into one main application while maintaining data integrity between all systems.
• Produced integrated content sensitive and conditional text online help systems (RTF to CHM to HTML conversions) keeping client in-line with the newest technologies.
• Developed RoboHelp documentation and trained employees using interactive self-help and self-based videos and product demonstrations including localization.
• Client retained my services due to superior product results and skills.
• Developed, designed, and maintained extensive multi-lingual HTML / PDF-based products catalog for global release.
• Technologies: Word, RoboHelp, RoboHTML, MadCap Flare, Doc-to-Help, AuthorIT, XML, PowerPoint, Skillsoft, Visio, Excel, CAD, AutoCAD, Visual Basic, Capture, SnagIt and proprietary software.

Confidential

Senior Technical Writer

Responsibilities:

• MyOffice Online Help Development, API, and Network System / Server Documentation.
• Documented end-user modules for the MyOffice interface using Web technologies to provide online help for FAQs, self-help directives, groups and discussion threads, integrated Customer Resource Management (CRM) data, secure and unified communications, document management, and customized workflow, including content creation and management.
• Exceeded customer’s expectations who recommended my services to their cloud provider after I researched, documented, and edited their internal network infrastructure including the system’s backup and restoration, inherent performance characteristics, performance benchmarks, expected and actual performance, servers, workstations, applications, firewalls, security, risks, and system maintenance procedures.
• Safeguarded the Information Technology departments by identifying areas of risk and directing development of process and procedure disaster recovery documentation. Implemented Rational Unified Process to correlate with company standards.
• Documented Operations Support Systems (OSS) network inventory and management, service provisioning, network configuration, service delivery, fault management, and customer care with integrated Business Support Systems (BSS).
• Provided technical directives concerning legal and regulatory compliance records management adhering to state and federal requirements, for internal and external customers inherit to a company’s specific business requirements. Confidential is an international company that provides an online workplace for global mobile workforces.
• Technologies: Word, RoboHTML, RoboHelp, MadCap Flare, AuthorIT, PowerPoint, APIs, Visio, LMS, Excel, SnagIt, Photoshop, HRIS, and proprietary applications.

Confidential

Instructional Designer

Responsibilities:

• Future State Instructional Designer.
• Developed enterprise systems implementation facilitator and participant guides defining Mortgage Processors, Fulfillment, Home Mortgage Consultants and Managers to remain in compliance with RESPA and HERA / HOEPA requirements for loan origination, reverse mortgages, foreclosures, and refinances. Business process reengineering for 508 compliance. Products included proprietary Loan Originations Systems (LOS) CORE, LIS, and AOW for FutureState.
• Converted various files types from PowerPoint, Excel, Access, SharePoint, Skillsoft, Word, and Dreamweaver to a RoboHelp knowledge base for single-source outputs and eLearning content.
• Client was extremely impressed with my ability to develop macros expediting the conversion processes and enabling single-sourcing of data from diverse sources.
• Developed macros and Visual Basic applications to expedite conversions stored in SharePoint. Train-the-trainers for Future State and trained the RoboHelp development team.
• Actively participated with team members under unrealistic deadlines and stressful conditions.
• Developed Online Help for Dice.com and HealthCallings.com user assistance.
• Led team of Technical Writers and Developers in the design, development, and of HTML online help for the www.dice.com and www.HealthCallings.com websites including client-side Job Seeker, Employer, and Administrator help.
• Project Manager responsible for resource allocation, budget and expenditure recommendations, project coordination, deliverable due dates, communications, scope containment, and risk management.
• Developed documentation and trained the trainers on the applicant tracking systems.

Confidential

Senior Documentation Specialist Consultant

Responsibilities:

• Projects: Online Help Systems, White Papers, User Manuals, Specification Sheets, and Random Projects.
• Developed of highly technical specifications, installation guides, user guides, and online help for Sentinel a condition monitoring and automated diagnostics system for huge industrial engines and compressors using accelerometers, RTDs, thermocouples, flow meters, process flow and filtration, pickups, drilling, pipes, tubes, encoders, qualifiers, and various inputs and outputs (I/O).
• Developed use case studies for Confidential (AWS) defining the use of automated diagnostics systems cloud storage using AWS Storage Gateway, petrochemical technologies including Speed Sensors, Tachometers and Speed Switches for steam turbines using AWS IoT and Industrial IoT (IIoT) to move legacy industrial equipment and infrastructure for use with new technologies, such as machine learning, cloud, mobile, and edge computing, implementing portable predictive diagnostic solutions to maintain the health and fitness of diesel generators in power plants using AWS Amazon DynamoDB.
• Manipulated Computer Aided Design (CAD) and Pro/ENGINEER graphics to integrate with all development team requirements. Client retained my services for many years after the initial contract was complete. The team expedited development and cut costs through my innovative solutions.
• Extreme interaction with SMEs, engineers, programmers, and marking personnel.
• Technologies: RoboHelp, RoboHTML, Word, PowerPoint, Excel, Access, Visio, raw RTF, and proprietary applications.

Confidential

Senior Technical Writer

Responsibilities:

• Developed Online Help for ISI-Snapshot, other products, and various projects.
• Developed and implemented online help, user manuals, marketing collateral, web development, Readme files, white papers, and release notes for ISI-Snapshot, a .NET network inventory application including networks, infrastructure, firewalls, data storage, and security. ISI-Snapshot provides rapid, accurate detection, inventory, data warehousing, analysis, and reporting of Windows, Novel, UNIX, and Linux domains, server and application configurations, and utilization data. Network infrastructure mapping.
• Documented Operations Support Systems (OSS) network inventory and management, service activation / provisioning / delivery, network configuration, service delivery / assurance, fault management, and customer care incorporating Business Support Systems (BSS) integration.
• Praised on my ability to multitask and quickly provide new and innovative solutions under continually changing technological conditions.
• Technologies: RoboHelp, RoboHTML, Word, PowerPoint, Excel, Access, Visio, APIs, and proprietary applications.
• Developed Iowa Department of Natural Resources (DNR) Technical Documentation.
• Developed end-user manual in compliance with the Environmental Protection Agency (EPA) for the State’s Electronic Sanitary Survey Geographic Information System (GIS) application, which ensures water quality at Public Water Systems (PWS).

Confidential

Senior Technical Writer

Responsibilities:

• Developed Iowa Department of Human Resources (DHS) Technical Documentation.
• Led team of technical writers in the research, design, documentation, and implementation of manuals and online help systems detailing the KinderTrack application. KinderTrack enables agencies to manage their subsidized childcare programs and streamline the process of generating payments.
• Reduced production costs and delivery time by implementing online solutions to ensure that information is readily accessible in real-time and current in all 99 counties through web usability engineering and single-sourcing.
• Technologies: RoboHelp, RoboHTML, Word, PowerPoint, Excel, Access, Visio, and proprietary applications.
• Developed Network Infrastructure / Merger andAcquisitions Documentation during the merger.
• Safeguarded the Information Technology department by identifying areas of risk and directing development of process and procedure disaster recovery documentation. Implemented Rational Unified Process (RUP) to correlate with eBay’s standards.
• Researched, documented, and edited network infrastructure including the systems backup and restoration, inherent performance characteristics, expected and actual performance benchmarks, servers, workstations, firewalls, hardware, software, risks, data storage, data warehousing, data flows, APIs, and system maintenance procedures.
• Provided project management and technical directives concerning legal and regulatory compliance records management adhering to state and federal requirements during the eBay merger.
• Remained actively employed during the merger to confer with client on technical issues and provide solutions.
• Technologies: Word, PowerPoint, Excel, Access, Visio, troubleshoot technical issues, and proprietary applications.

Confidential

Senior Technical Writer and Online Help Developer

Responsibilities:

• Developed Confidential Technical Documentation.
• Led team of Technical Writers in the research, design, documentation, and implementation of computer software manuals and online help systems detailing the Iowa Court Information System (ICIS); Iowa’s criminal database used by the Supreme Court, Judges, Lawyers, Clerks of the Court, other Law Officials, and the general public.
• Produced identical user manuals and online help for the Juvenile Intake system and was hired based on the terrific products I had produced for ICIS.
• Reduced production costs and delivery time by implementing online solutions to ensure that information is readily accessible in real-time and current in all 99 counties through web usability engineering and single-sourcing.
• Technologies: RoboHelp, RoboHTML, Word, PowerPoint, Excel, Access, Visio, and proprietary applications.
• Developed Iowa Department of Transportation Technical Documentation.
• Researched, documented, and edited computer software manuals, form related documents, quality assurance testing, QA test scripts, HTML, and online help development detailing the DOT’s Investigating Officer’s Accident Reporting Guide and the Accident Location and Analysis System (Global Positioning). ArcView GIS .
• Technologies: RoboHelp, Word, PowerPoint, Excel, Access, Visio, and proprietary applications.