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Senior Technical Writer Resume

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Atlanta, GA

SUMMARY

  • Over 10 years of Technical Writing experience
  • Results - oriented person with excellent planning and communication skills
  • Creative self-starter and quick learner with great analytical, organizational, and people skills
  • Top performer motivated by challenge Created order out of chaos of information/Produced top quality technical documentation under tight deadlines

TECHNICAL SKILLS

Information Design: Planning, Researching, Organizing, Audience Analysis, Requirements Analysis, Editing, and Interviewing

Project Management: Coordinating, Planning, Scheduling, Reporting, Estimating, Monitoring, and Time Management

Analysis: Data Flow Diagrams, Architectural Diagrams, and Process Flow Diagrams

Leadership: Was chairman of Society for Technical Communication Consulting Special Interest Group. Revived totally inactive group; increased attendance from Zero to 40

Writing Tools: MS Word, FrameMaker, Adobe Acrobat, PDF

Web Authoring Tools: HTML, DreamWeaver, FrontPage, JavaScript

Graphics Tools: Visio, Paint Shop Pro, Snagit, FullShot, Navvia

Project Management Tools: MS Excel, MS PowerPoint, MS Project, SharePoint, Wiki, RSA Archer

Methodologies: OOD, UML, COBIT, Agile, ITSM, and Information Mapping

Programming Knowledge: JAVA

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Wrote documentation for Platform as a Service and Infrastructure as a Service (Single and Multi-Tenant) Cloud Computing Models
  • Created Managed Services Change Management Quick Reference Guide; used Word
  • Edited and rewrote Service Management, Change Management, and MyRackspace chapters in Infrastructure and Platform Management Run Book; used Word and Visio
  • Developed Process documentation, analyzed existing processes, and recommended process improvements for Business Process Improvement and Hadoop Big Data projects using Navvia and Visio
  • Designed Process Flows, End-to-End Narratives and detailed procedures for Business Intelligence applications
  • Reorganized and Rewrote Managed Services Delivery Operations Center Run Book

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Wrote policies such as PCI Encryption Key and PIN Management Policy; used Word
  • Developed procedures such as Asset Management for End User Computing Devices Procedure; used Word and Visio
  • Created User Guides such as iRecruitmnet User Guide; used Word, Snagit, and Visio
  • Designed Quick Reference Guides such as Manager Self Service Quick Reference Guide; used Word and Snagit
  • Produced policies and Procedures in RSA Archer.
  • Led effort to consolidate 144 IT policies and procedures into 37 COBIT processes
  • Tracked technical documents in RSA Archer and produced reports indicating status of each document.

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Wrote Accounting Procedures for intercompany revenue cycle management and spend management business units; used Word
  • Documented business process used to set up project task combination for revenue and labor types; used Word
  • Produced document describing revenue streams of Company’s business units; used Word

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Created white papers for Trusted Service Manager and Mobile Wallet; used Word
  • Developed Mobile Commerce documents such as Operation Guides and Design Specifications for JAVA applications; used UML, Word and Visio
  • Edited and rewrote brochures and Web content

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Wrote Technical Design Documents for Argo System that replaced Company’s Platform; used Word and Visio
  • Took highly technical meeting minutes, summarized minutes, and organized minutes using SharePoint
  • Produced project plans, time estimates, tracking tables, and project status reports.

Technical Writer/project manager

Confidential, Atlanta, GA

Responsibilities:

  • Wrote Training Guides for Health Care solutions while using Word and Snagit
  • Took technical meeting minutes, summarized minutes, and distributed minutes
  • Managed changes to scope and priority and evaluated impact to project timelines due to unplanned changes; used MS Project

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Wrote Rolodex Site Content Management User Guide using Word
  • Produced Issues, Fixes, and Best Practices document for Platform in .NET environment using Word
  • Created Platform Architecture E-commerce and Data Flow Visio diagrams

TECHNICAL WRITER

Confidential, Atlanta, GA

Responsibilities:

  • Created Disaster Recovery Plan using Word
  • Composed Disaster Recovery Test Plan using Word
  • Wrote Policies and Procedures such as On-boarding, Off-boarding, and Transfer procedures using Word

Technical Writer/project manager

Confidential, Atlanta, GA

Responsibilities:

  • Wrote Operation Guides for Health Care solutions while using Word and Snagit.
  • Created Administration manuals while using Word and Snagit.
  • These manuals describe Policies and Procedures used by Human Resources such as Hiring, Firing, and Transfer procedures.
  • Managed different projects by leading individuals from various departments; used MS Project

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Produced architectural descriptions of 60 Java applications
  • Designed 20 system models and schematic diagrams using Visio
  • Created Disaster Recovery Plan using Word and Visio

Senior Technical Writer

Confidential, Atlanta, GA

Responsibilities:

  • Led effort to explore merging technical requirements and business requirements in preparation for document automation
  • Headed effort to create design process standard by interviewing architects, producing Visio diagrams, and conducting recurring meetings to discuss Visio diagrams
  • Designed style guide for entire Information Technology organization

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