Senior Technical Writer Resume Jersey City, NJ - Hire IT People

SUMMARY

Professional with progressive work experience in Corporate Training, Technical Communication, Business System Analysis, Quality Assurance and Project Completion.

TECHNICAL SKILLS

HARDWARE/SOFTWARE: Microsoft Office Professional 2010/2013, TechSmith (Camtasia, Snag - it), Adobe e-Learning Suite (Captivate, Dreamweaver, Presenter), Adobe Technical Communication Suite (RoboHelp, FrameMaker, Captivate, Acrobat Pro), e-Commerce related Software, HTML, ORACLE, SQL Query, WordPress, Wiki Software, Web-Ex, AT&T Connect, GoToMeeting, OS/MVS/JCL Utilities, VM/CMS, VSAM, TSO/ISPF, UNIX, SEI Methodology, CMM Methodology, Full Life Cycle Testing Methodologies.

PROFESSIONAL EXPERIENCE

Confidential, East Windsor, NJ

Change Management Lead/Technical Communicator/Trainer

Responsibilities:

Training of new and existing globally located individuals in the processes to be implemented
Analyzing existing processes for in corporation into a new global onboarding process
Working with key individuals to gather sub-processes to in corporate in a global process
Writing and editing manuals for an global onboarding project
Constructing communications to send to business stakeholders around new processes
Coordinating and conducting meetings in an agile environment to bring stakeholders together to resolve disjointed concerns and issues to gain consensus on single processes

Confidential, Jersey City, NJ

Senior Technical Writer

Responsibilities:

Wrote client facing financial documentation such as bulletins, user guides, online help
Assisted in the purchasing decisions for authoring and training software technologies
Managed and contributed knowledge to the firm’s internship program
Worked with SMEs to devise strategies to increase user guide effectiveness
Worked to structure and transition .pdf based help to e-learning
Migrating Adobe FrameMaker and Adobe .pdf user guides, bulletins, and FYIs to the documentation website (including links)

Confidential, Woodbridge, NJ

Training Specialist / Instructional Designer

Responsibilities:

Uploading Adobe Captivate e-Learning & supplemental content to firm’s LCMS - Cornerstone
Developed curricula, trained onsite and remotely via GoToMeeting and AT&T Connect
Conducted user experience (interviews, surveys, and group task analysis, on-site studies) to develop learning methods to in corporate in instructor led and e-learning modules
Trained new employees / agents in Europe, Central / South America, Asia, and Canada
Cognizant in adult learning theory to develop and deliver culturally competent training
Extensive storyboard creation and peer reviewer experience
Ensuring through post-mortem surveys that training / help was accurate and informative
Writing financial online help and FYI documents from business design documents and software specifications

Confidential, Roseland, NJ

Corporate Trainer

Responsibilities:

Analyzed external/internal testing methodologies, documentation, and reference books
Developed curricula to train managerial, programming, and quality assurance personnel
Taught classes based on developed curricula and external testing methodologies
Mentored personnel in the proper use of master, unit, integration, and system test plans
Knowledgeable in the development of feasibility studies and mind-mapping documents
Managed 22 consultants assisting in the understanding of the client's application

Confidential

Quality Assurance Analyst

Responsibilities:

Tested e-Commerce related software, multi-channel commerce systems, underwriter workstations, and engines running on webservers
Analyzed system requirements and wrote test plans utilizing IBM's Full Life Cycle Testing Methodologies
Wrote master, unit, and system test plans after analyzing business / system requirements
Wrote SQL environment queries and update select statements to create test data and check test results

Confidential, East Rutherford, NJ

Quality Assurance Analyst

Responsibilities:

Testing and certifying financial software
Migrating software across multiple UNIX/Digital platforms

Confidential, New York, NY

Programmer / Analyst

Responsibilities:

Assisted managers in the refinement of their business needs
Developed applications using MSA/DBS Accounts Payable and Purchasing System

Confidential, New York, NY

Cash Manager

Responsibilities:

Wrote desk manuals for data entry personal to assist in performing automated processes
Managed a 600 + million dollar loan position
Managed the activities of the cashier, assistant cashier, and several data entry clerks
Monitored company's Eurodollars futures and fixed rate/variable rate interest swaps

Confidential, New York, NY

Responsibilities:

Preparing consolidated statements of profit and loss consolidated balance sheets and consolidated statements in changes in financial positions for domestic and foreign affiliates
Monitored and analyzed the company health benefits package for claims and reimbursements based on caps

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Senior Technical Writer Resume

Jersey City, NJ

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