Tech Writer Resume Profile, FL - Hire IT People

Background summary

Over 15 years overall business experience, Extensive knowledge working with airline product development Customer Service, Tariff Analysis, Reservations, Seminar Presentations, Health Insurance Sales/Billing, Remittance Processing, Software/Hardware trouble-shooting, Conducting training in a classroom environment, Microsoft Office Suite, Technical Writing, Documentation writing Policies and Procedures Skills-oriented professional in technical design of documentation and presentations/flowcharts online training

Professional employment

Technical writer contract

Confidential

As a Tech Writer< I prepared technical documentation in accordance to Military CDRLs and Military Standards for the UMFO/T-45 Navy project. The documents included Detail Specifications, Interim Support Kit Lists, Operation Maintenance Manual for the Electronic Classrooms to be installed at the Naval Air Station in Pensacola, FL.

Technical writer contract

Confidential

As a Tech Writer, I updated existing documentation and wrote online procedures for the proprietary banking software functionality using RoboHelp and MsWord. I also gathered information from subject matter experts on new enhancements in the system and wrote the release notes for the clients.

Tech Writer/Customer Support

Confidential

Assisting clients with airline reservation software issues via phone, e-mail and logging all problems in system. Following issues to resolution, writing User Guides and E-Training bulletins and assisting Latin American clients. Also translating press releases, other documents to from English to Spanish.

Technical Writer

Confidential

Researching with SMEs to write/update Policies Procedures for all departments conducting/preparing weekly meetings for P P Committee working on special projects such as the creation of job aids and other related assignments such as work instruction flow charts and training documentation/FAQs.

Senior Trainer/tech writer

Confidential

Conducting on-site training at client sites of all products writing online documentation/FAQs for proprietary Internet software systems for Chambers of Commerce, Educational Institutions and State/Government Agencies, working closely with IS department for workflow processes and creating training documentation.

Application Specialist/tech writer

Confidential

Technical Trainer/Writer for HTE Utility Billing System, providing on-site training at client sites cities and governments .

Training Specialist/tech writer

Trained new-hires and current employees devised Visual Remittance training by working with IT department and SMEs for Remittance Processing and Data Entry functions in the new DP500/UNISYS System, Windows NT creation of the training documentation/work instruction/flowcharts for the Lockbox department.

Confidential

UnitedHealthCare

Trained new-hires for billing and enrollment departments by working with SMEs and IS department headed Audit Conversion project and performed system auditing/testing. Performed Quality Assurance in account reconciliation and customer service for the Billing Department and wrote training documentation.

Confidential

Fisher Island Club

Performed administrative support to Director of Club Services including writing weekly newsletter to members.
TDB Systems Analyst, Trainer, Technical Writer, Correspondence Coordinator, CSR - Miami, confidential
System One Corporation
CSR - assisted travel agents using System One in computer applications and hardware orientation
Correspondence Coordinator technical writer - trained and supervised staff of 5 people, directing daily operations of all incoming mail and outgoing letters responding to issues of customers and agents
Tariff Data Base Analyst - coded and corrected Fare Rule changes in the proprietary CRS system and updated tariff books.

Confidential

Reservation Sales Agent for special accounts and Expeditor, including convention sales, executive accounts, Tour/International Desk participated in special assignments at Sales office and helped develop the Weekender Travel Club at the Marketing department.

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Tech Writer Resume Profile

FL

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