Qualified focused IT professional with A , Network , MCP, and HDI certifications plus 4 years of working software/hardware support. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator, able to explain complex processes in a easy to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues.
SOFTWARE : Windows 2000/W7, Microsoft Office, Lotus Notes, Outlook, Norton Anti Virus, AVG Anti Virus , McAfee Anti Virus, GHOST, Remote Desktop, PC anywhere, POS, Remedy Ticketing System, Novell, Landesk,
HARDWARE: Mother Boards, Video Sounds cards, Monitors, CD-ROM Drives, Memory Chips,
Hard drives, Tape Backups, Printers Lexmark, HP, IBM , IBM and HP Servers, POS Hardware. Dell, IBM
And HP computers.
Technical Team Lead
Provide Technical support to clients through out the company. Provide password Administration on AS400, Windows, and systems on the client and Server side. Troubleshoot Desktop, Network, Printer Problems over the phone, using Remote Assistance and Damware. Troubleshoot Lotus notes
Lead Desktop Support Technician
Performed hardware and software desk side support with excellent client handling skills. Responsible for software install/repair, virus remediation, Hardware diagnosis and warranty support requests, install, move, add and change activity. Responsible for handing escalations from end users, provide remote operation troubleshooting and resolution, Ticket Management, and Making sure Team make SLAs.
Technical Team Lead
- Worked as a Technical Lead for the PNC PC Refresh Project. Responsible for leading and managing
- a group of technicians at each branch tht was upgraded. Installed PCs, DVRS, and setup Teller workstations.
Provided field service repairs and installation maintenance for customer retail equipment POS-SYSTEM repaired and installed key stations, cash drawers, coin changers, video monitors, back office PC's and Servers, customer order display and drive-thru video systems troubleshoot all cable problems and installed PCPOS back office computer. All repairs performed on I.B.M., Panasonic and N.C.R. Corporation equipment.
- Troubleshooting PC's and POS systems
- Replacing hard drives, System Boards, in PC's and POS systems
- Configuring and Installing IBM and HP Servers
- Re imaging PC's and POS systems
- Keeping Up with Part Inventory and Meeting SLA's on service calls
- Troubleshooting Printer issues
Provided Technical support to clients through out the company. Provide password Administration on UNIX, Windows, and Novell systems on the client and Server side. Troubleshoot Desktop, Network, Printer Problems over the phone, using Remote Assistance and LAN Desk.