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Technical Support Analyst Resume Profile

VA

overview

Enthusiastic, eager to meet challenges and quickly assimilate new concepts. Able to multitask in fiercely competitive, fast-paced environment. Over 8 years of personal experience in computer installation and repair of multiple types. Over two years of recent educational experience in specialized technical and software design and implementation. Over 10 years professional Tier 1 and 2 technical support. 2 years of Technical Support analysis where I communicate with internal developers and customers to discover issues and assist in execution of solutions. Assist in planning, design, and evaluation of different software and hardware. Training opportunities of which I help the end user to understand the hardware and programs necessary to operate and basic troubleshooting when necessary. Areas of strength include:

  • Outstanding Customer Service and Relations
  • Excellent Interpersonal skills and working with others
  • Communication Skills
  • Time Management Skills
  • Leadership, Training, and Team Building
  • Project Management and Operations Technical Support and Troubleshooting
  • Problem Solving
  • Analytical with Strong Organizational Skills
  • Computer Literacy
  • Critical Thinking Skills
  • Strategic and Tactical Planning
  • Continuous Performance and Process Improvement
Technical Proficiency

Windows 7, Vista, XP Literate

Microsoft Word, Excel, PowerPoint, Access, Outlook

Java

SQL

HTML/XHTML/CSS

Web Design

Database systems

Flash

Dreamweaver

Project Planning and Implementation

PROFESSIONAL EXPERIENCE
Technical Support Analyst

Confidential

  • Helping Media Companies with Print and Digital
  • Assist in facilitating the project in implementation of Digital Paymeters. This includes project management, customer communications, digital settings for circulation systems and digital paymeter, html coding, and xml coding.
  • Back end support for digital processes after site is set up. This also includes analysis of the issue and implementing the solution. This can include running queries on SQL server, setting up or editing HTML overlays, and working closing with internal management and/or customers.
  • Continually work to simplify implementation processes and assist in deployments and setups.
  • Communicate with customers and internal development team to evaluate and resolve any issues and enhancements of the system.

Retail Sales Consultant

Confidential

  • Alleviate colleagues and senior management diverse computer/technical needs
  • Employ Wireless Account Analysis and consultative approach to assist customers in finding solutions and addressing their diverse needs
  • Maintain up-to-date knowledge of Verizon Wireless products and services by analyzing the latest market trends and applying exemplary skills and knowledge

Office Sales Manager

Confidential

  • Instrumental in selling and servicing State Farm products, including insurance, banking, and related financial products.
  • Closely monitored monthly and annual performance goals of 200 auto insurance and 225 fire insurance each year.
  • Completed all continuing education requirements for state licenses.
  • Regularly interacted with customers to provide information in response to inquiries about products and services as well as to handle and resolve problems in a timely manner.

Assistant Manager

Confidential

  • Facilitated training to sales representatives while simultaneously managing the satellite division of the Charlottesville store. Supported existing and new cell phone customers and closely monitored their accounts.
  • Aided customers in understanding their options in the cell phone industry and choosing the best options based on needs assessment.

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