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Technical Writer Resume Profile

MD

Applications and skills utilized

  • MS Word, MS PowerPoint, MS Excel, SharePoint, MS Visio, Adobe Acrobat
  • Technical Writer / Documentation Manager
  • Analyzed customer information requirements and product specifications and
  • Worked with Engineers and Architects to define technical content strategy and plans.
  • Designed and developed user, configuration and troubleshooting guides for a variety of audiences
  • Developed standards and style documents, templates, and graphic libraries to ensure common look and feel.
  • Collaborated with project manager and other team members effectively to ensure the production of clear, accurate and concise documentation.
  • Worked with process Architect to develop guidelines and procedures to set future precedent and direction.
  • Created Visio network maps, architecture diagrams and graphic visualizations of technologies and services
  • Created Visio service flow diagrams and service path visualizations
  • Design and maintained project MS SharePoint site
  • Pulled data from SharePoint document resources and integration of this data into reports and documents

Confidential

Technical Writer

  • Develops documentation for a telecom service provisioning user interface
  • Gathers technical information from diverse sources, prepares written text and coordinates layouts for multiple projects
  • Develop electronic based documentation
  • Identify, interview, and build relationships with company knowledge experts and technical staff

Confidential

Telecommunications Training Developer and Technical Writer

  • Create project outlines and schedules for training development assignments
  • Identify, interview, and build relationships with company knowledge experts, technical staff, and management to develop training objectives and test metrics.
  • Explore a variety of sources, obtain and interpret a range of engineering information including technical notes, drawings, design specifications, and related documents.
  • Develop documentation plans, and prepare written text, tabular information, and complex illustrations/graphics.

Confidential

Applications and skills utilized

  • MS Word, HTML, Webpage development, MS FrontPage, MS Access development, Photoshop, MS Project, MS Visio, Adobe Acrobat, SharePoint, QuickBase
  • Operations Programs Manager Project Manager and Technical Writer
  • Ensured successful launches and deployments of various digital telephone products
  • Developed scope definition, timetables for implementation and analyzes results to accomplish specific business objectives agreed upon
  • Develop SharePoint sites and project document repositories
  • Served as a liaison with corporate resources and system to provide current data and information needed for a successful project launch
  • Researched and make recommendations on alternatives to enhance financial and operational efficiencies
  • Oversaw all project activities including the training of personnel, material purchases and development of standard operating procedures
  • Partnered to develop and deliver system wide communication regarding the progress, accountabilities and gaps
  • Researched, compiled/reported data and managed system team through project's requirements, deployment and launch process
  • Developed and maintain complex network test plans, design, deployment, and installation documentation
  • Identified revision requirements through meetings with, team leaders, subject matter experts, vendor contacts and various system contacts
  • Formulated recommendations regarding documentation standards
  • Created and modify both Internet and Intranet content... edited and corrected content errors, and broken links
  • Created VoIP rack elevations, Engineering Deployment Packages dense wavelength division multiplexing related documentation and for over 200 Regional Data Centers and Headends

Confidential

Applications and skills utilized

MS Word, HTML, Photoshop, Webpage development, Instructional design, MS FrontPage, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

  • Developed and maintain complex network test plans, design, deployment, and installation documentation
  • Identified revision requirements through meetings with, team leaders, subject matter experts, vendor contacts and various system contacts
  • Formulated recommendations regarding documentation standards
  • Created and modify both Internet and Intranet content... edited and corrected content errors, and broken links
  • Created VoIP rack elevations, Engineering Deployment Packages dense wavelength division multiplexing related documentation and for over 200 Regional Data Centers and Headends
  • Created several MS Access Database tracking applications
  • Developed, maintained and distributed project spreadsheets, database reports, and flowcharts, in support of system implementation
  • Created and maintained Voice-over-IP VoIP technical documentation in a variety of media as needed
  • Assimilated unprocessed information into documentation and HTML pages that were used as a training tool for friendly Cox customers
  • Developed quick reference materials and graphic modules for the field

Confidential

Applications and skills utilized

MS Word , HTML, Dreamweaver, MS Access development, Adobe Acrobat, WBT applications Online course development , Lotus Notes, JavaScript, Software simulations, Instructional design, Content development, Flash, Information Mapping Web-based development tools

Content Developer

  • Developed distance learning documentation, HTML pages, and CBT for various IBM clients
  • Assimilated unprocessed information into multimedia scripts and interactive documentation
  • Created graphic images and storyboards used in the multimedia development efforts
  • Created MS Access Database documentation and assessment tracking applications
  • Created a MS Access Database application for the IBM Delivery department

Confidential

Applications and skills utilized

MS Word, MS Access development, MS Visio, Adobe Acrobat

Technical Writer

  • Developed Access Database applications design and users manuals
  • Formulated recommendations regarding documentation standards and formats
  • Created MS Access Database documentation tracking application

Confidential

Applications and skills utilized

MS Word, MS Access development, MS Project, MS Visio, Adobe Acrobat, Supervision, Content development

Technical Writer Team Leader

  • Coordinated the work efforts in creating electronic and hardcopy site manuals
  • Formulated recommendations regarding documentation standards
  • Assimilated engineering drawings and raw content into useful installation manuals
  • Created a MS Access Database tracking documentation application

Confidential

Applications and skills utilized

HTML, MS Word, Webpage development, MS FrontPage, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

  • Developed technical Design Packs, Policies and Standards
  • Formulated recommendations regarding documentation standards
  • Created a MS Access Database tracking documentation application

Confidential

Applications and skills utilized

MS Word, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

  • Developed technical documentation, in support of the MCI's Intelligent Service Network
  • Formulated recommendations regarding documentation standards
  • Developed operating procedures and advised on standard operating procedures
  • Developed MS Access Database tracking and labeling applications

Confidential

MS Word, MS Access development, Adobe Acrobat, Instructional design, Content development, Information Mapping

Instructional Designer

  • Conducted formal and informal training needs analysis with subject matter experts to define training development requirements
  • Responsible for the development of job aids, quick reference materials, instructor modules, and participant modules
  • Coordinated required reproduction of training materials
  • Developed a Lotus spreadsheet to track training development and project deliverables

Confidential

Applications and skills utilized

MS Word, MS Access development, Adobe Acrobat, Instructional design, Content development, Technical trainer

Consumer Loan Operations Trainer

  • Developed and facilitated technical training programs
  • Conducted training needs analysis with departments
  • Assessed local training needs and develop training programs unique to assigned area
  • Developed all class related materials

Confidential

Applications and skills utilized

  • MS Word, Product sales, Loan application processing and tracking, Deposit accounts and investment tracking
  • Financial Service Representative
  • Sold and marketed consumer banking products
  • Expanded client base through telemarketing
  • Served as the local computer applications resource
  • Developed Excel worksheet that enables efficient and effective loan, account, and cross-sell tracking

Confidential

Operation Management Officer

  • Command Post shift Officer-in-charge
  • Responsible for top secret communications security accounts and wrote all security relating operations instructions
  • Trained personnel on security issues, emergency actions and flight emergency procedures
  • Developed and maintained airspace and weapons range schedules

Computer experience

MS Access

MS Project

Corel Draw

Lotus Notes

MS Excel

Visio

LearningSpace

Lotus 123

MS FrontPage

Adobe Acrobat

Dreamweaver/CourseBuilder

AmiPro

MS Power Point

Adobe Photoshop

Flash

Approach

MS Word

PaintShop Pro

Frame Maker

Freelance

MS Outlook

SharePoint

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