Technical Writer Resume Profile, NC - Hire IT People

Healthcare Management

Administration Organization Operations

Dedicated and motivated professional with a strong background in Healthcare, Organizational Management, and Project Outreach. Twelve years of successful experience leading productive teams, fostering positive customer relations, and streamlining daily operations. Consistently recognized for outstanding contributions to the bottom line. Solid reputation for resolving complex issues. Commended for perseverance, efficiency, and project management skills.

Areas Of Expertise

Strategic Business Planning

Critical Thinking

Scheduling Budgeting

Organizational Management

Data Entry Reporting

Payroll Administration

Training Instruction

Team Building

Leadership Skills

Professional Experience

Confidential

Technical Writer

Receives text from technical staff and rewrites documentation in a clear and concise style
Improves editorial and visual standards for documents and recommends new designs, layouts and procedures as needed
Edits, writes and/or rewrites technical articles, publications, presentations, and other materials to communicate clearly and effectively research findings, technical developments, and other news and information to a wide range of external audiences
Manages document changes, location and distribution
Manages document/content managements systems Docushare and SharePoint
Creates tools and resources to ease the process of working with multiple vendors on a single project
Responsible for editing, rewriting, and authenticating technical user manuals, application papers, product description, data sheets, and specification books

Confidential

Travel Representative Supervisor

Provide a wide range of managerial support services and coordinate with customers to provide information on workshops, timelines, issues, and projects. Participate in system project analysis with the customer and HP internal staff as it relates to claims and the provider community.
Interview, hire, train, mentor, and approve time for a team of employees
Assist with scheduling prioritizing, and developing content for workshops
Review provider service agreements and support proposal writing for accounts
Ensure scheduled customer deliverables are created and distributed on time
Maintain personnel records and support staff to guarantee departmental goals are met
Respond to RFPs and initiated an electronic registrations process
Effectively cut costs by 27,000 for Medicaid seminars in 2011
Travel Representative
Scheduled and conducted Medicaid provider visits within an assigned territory while assisting with insurance claims such as CMS 1500, Medicaid Resolution Inquiry Forms, and additional documentation. Facilitated and participated in Medicaid workshop, and worked with DMA and HP staff to resolve complex issues.
Consistently met contractual obligations through personal correspondence and call tracking
Coordinated special projects, supported team members, and responded to inquiries
Submitted weekly expense reports and compiled periodic status reports
Trained Medicaid providers on the Medicaid system and billing claims

Confidential

Assistant Program Specialist/Case Manager

Provided direct one-on-one and/or group career and educational counseling services to 1199 members. Liaised with contracted educational providers to evaluate and monitor the quality and performance of programs. Coordinated the Tuition Assistance intake, marketing, and outreach process in close collaboration with the New York City office.
Established and cultivated strong relationships with key union and management representatives
Coordinated computer education programs with an approximate budget of 27,000
Processed 100 applications per semester equating to over 300,000 annually

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Technical Writer Resume Profile

NC

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