Summary

Over ten years experience as Sr. Instructional Designer, Sr. Technical Writer, LMS/LCMS Developer, eLearning Developer, Web Designer, Corporate Trainer and Adjunct Microsoft Office Instructor in aerospace, banking, mortgage, manufacturing, entertainment, medical, retail, internet search marketing, information technology and vocational education environments providing top-notch Instructional Design, Technical Writing, LMS Content Development, Design Scheduling Saba, TrainingForce, Lectora, Plateau and SumTotal , ERP Content Development Training Implementations SAP, Lawson M3 Smart Client, Landmark and Remedy IT , Process Mapping and Workflows Visio , PowerPoint Presentation Development and Design, Web Design, Soft-Skills Training, Technical Training and Project Management with stellar communication, presentation, interpersonal and organizational skills.Save

Experience

CONFIDENTAIL

Sr. Instructional Designer/IT Trainer/Consultant

• Designated as Lead Instructional Designer/Trainer to build innovative and high-impact instructor-led and eLearning solutions for robust air time sales system generating User Guides, Quick Reference Guides, Saba and Captivate eLearning, PowerPoint decks, SharePoint Toolkits and Online Help files for Finance, Sales, Traffic, System Administrations and Management audiences within a ITIL/ITSM infrastructure
• Worked with the IT Implementation Team, software development company, and SMEs in reviewing business unit-specific process workflows in preparation for development of engaging blended learning tools for resistant users performed Tier-2 help desk support
• Taught Microsoft Access, Excel, PowerPoint, and Word classes Levels 1-3 utilizing Custom Guide courseware attended SAP Business Objects BOXI WebI and Advanced PhotoShop train-the-traner classes and attended 3-Day Information Technology Infrastructure Library ITIL Foundations course and passed exam

CONFIDENTAIL

Lawson M3 Principal Instructional Designer/Technical Writer/Consultant

• Generated CONFIDENTAILUser Guides and Quick Reference Guides for core modules including Accounting, Purchasing, Planning, Manufacturing, Supply Chain, Quaility, Bolt on Apps and Navigation for company's national and international audiences
• Collaborated with internal/external implementation teams and SMEs in conceptualizing, scoping, storyboarding, and developing a plethora of effective end-user documentation for ERP launch
• Worked extensively with Lawson M3, Word content development design , Photoshop, and Acrobat

CONFIDENTAIL

Instructional Designer/Technical Writer/Consultant

• Customized over twenty elearning and instructor-led-focused Microsoft Office 2007 training guides, PowerPoint decks, and other supporting learning tools for international biotechnology company IS-Training and Development division
• Updated Learning Activity Work Request forms ensuring course descriptions, objectives, topics, and prerequisites were clearly defined for target audiences and as required by departmental requestors
• Utilized advance level background in Microsoft Excel, Outlook, PowerPoint, and Word applications in redeveloping and customizing training materials

CONFIDENTAIL

Adjunct Microsoft Office Instructor P/T-Evenings

• Conducted Microsoft Office 2007 certification classes including Word, Excel and PowerPoint for accredited telecommunications and technology school
• Facilitated on-site training for company's Fortune 500 clients including AT T and Verizon - comprising of mid-size and large groups
• Spearheaded instructional design initiatives for new Web Design courses including Leader Guides, Participant Guides, PowerPoint presentations, exercise files, interactive quizzes and certification exams

CONFIDENTAILPolicy Procedure Writer/Sr. Instructional Designer/Consultant

• Developed and designed technical and soft-skills documentation including User Requirements Documentation URD , SOPs, SharePoint, SAP Basic Navigation, Corporate Awareness Training, MM, HR, SD and FI/CO , Customer On Boarding Policies and Procedures, How To Do Business With Unified Grocers, Sales and Marketing Training and Toolkits, heaviliy consulting with Customer Care, Sales, Marketing and Human Resources divisions of large wholesale distribution company
• Interacted heavily with regional subject matter experts, senior management, consultants, and staff in assessing, scoping, storyboarding, measuring, testing and evaluating documentation for instructor-led and LMS training environment
• Generated robust Word, PowerPoint, Visio and Excel templates for rapid content development, internal communications, design docs, process maps, GANT charts and spreadsheets working extensively with Word, PowerPoint, Presenter, Captivate, SoftSim, Sum Total LMS , Excel, Visio, Photoshop, Acrobat, SnagIt, FrontPage and HTML

CONFIDENTAIL

Sr. Instructional Designer/Sr. Technical Writer/Consultant

• Spearheaded heavy volume instructional design initiatives as Instructional Design Team Lead for New Hire Orientation, Master Sales Agreement/Account Executive Legal Training, Sales Academy Training, Category Sales Certification, VoIP Training and Siebel Training for national and international audiences for Yahoo Search Marketing Group a division of major internet search company
• Engaged Subject Matter Experts and analyzed, existing, Product Requirement Documents PRDs to assess scope, storyboard, measure, and evaluate training effectiveness and outcomes. Generated effective design docs, work plans, training implementation schedules, facilitator agendas and template style guides
• Worked extensively with advanced tools using Word content development design , Captivate, Breeze, Plateaeu LMS , RoboHelp, Photoshop, Acrobat, SnagIt, Visio, Excel, PowerPoint, HTML and WebEx

CONFIDENTAIL

Sr. Instructional Designer/Sr. Technical Writer/Consultant

• Generated heavy volume Participant Workbooks, Leader Guides, PowerPoint presentations, Job Aids, and Coaching Tools for Institutional Mortgage Services Group a division of large mortgage company
• Developed, designed, and revised 1-Day to 3-Week technical and soft-skills training curricula including GEMs for Analysts and Developers, Prime/Subprime Underwriting, High Cost Analysis, Mortgage Lending 101 Lending Laws and Regulations , Traveling Suspense Coordinator, 6-Month Title History, Fraud Flip, Sales Development Workshop/Boot Camp and SharePoint for large-scale, national rollouts
• Interacted heavily with Consumer Markets Retail , Wholesale Lending, Warehouse Lending, Correspondent Lending and Loan Servicing divisions in developing, analyzing and validating SME-based content utilizing SharePoint for collaboration and versioning
• Responsible for scripting dialogue and editing transcripts via video-based training for Sales Training and Development initiatives
• Utilized advanced tools including Lectora LMS , Visio, Photoshop, Acrobat, SnagIt, Breeze, Flash, Excel, PowerPoint, Lotus Notes and Word Styles, Templates, and Macros

CONFIDENTAIL

Sr. Instructional Designer

• Generated heavy volume Facilitator Guides 200 pages , Participant Workbooks 400 pages , Course Outlines, Coaching and OTJ Tools including Clinics, Workshops, Role-Plays, and Debrief exercises for Cohen Brown Picture Company a division of major Video/DVD-based training and consulting company
• Analyzed, developed, designed, edited, proofed via Chicago Style Guide , and revised training material working, extensively, with advanced tools using Frame Maker 7.1, Final Draft 7, Adobe Acrobat 6.0, Excel 2002, PowerPoint 2002 and Word 2002 on both PC and MAC dual monitors
• Evaluated and customized training programs and transcripts including B2B Banking, Sales Leadership, Call Center Relationship Management, Proactive TeleConsulting, Call Center Relationship Management for Insurance and Sales Performance for mortgage, banking, and insurance industries national and international audiences
• Heavy interaction with the Digital Video Editing Avid with responsiblities including enhancement of voice-overs, slates, and script content

CONFIDENTAILSr. Instructional Designer/Consultant Concurrent with Warner Bros.

• Contracted as Sr. Instructional Designer for development and design of Facilitator and Participant Guides, Quick Start Guides, Course Outlines and PowerPoint presentations for large mortgage company
• Generated effective, user-friendly, interactive, training materials for instructor-led, computer-based, and web-based learning via Authorware
• Assisted Director of Training on several, time-critical, projects performing needs assessments performance gap analysis and overall evaluation of training needs
• Updated Lectora LMS online training tool developed and designed new courses including Basic Mortgage Banking, Loan Origination, Leadership Principles, Effective Coaching, Regulatory Compliance and enhanced existing, blended-learning material
• Utilized content development tools including Word, Adobe Acrobat 6.0, PowerPoint, Photoshop, Lectora LMS and ToolBook

CONFIDENTAILSr. Instructional Designer/Consultant

• Contracted as Instructional Designer/Technical Trainer for large-scale 700 end-users rollout of Remedy Help Desk Incidents, Enhancement and Asset Management modules for MIS department of large entertainment company
• Responsible for development and design of instructor-led material, modular-based training manuals and PowerPoint presentations
• Conducted instructor-led and WebEx training sessions for large and mid-size audiences
• Utilized ISD methodologies including ADDIE and RACI. Applications include Niku 6, Remedy 5.5, PowerPoint and Word

CONFIDENTAIL

Microsoft Office Trainer/Technical Writer/Consultant

• Conducted beginning through advanced Microsoft Office 2003, 2002, and 2000 courses in Access, Excel, FrontPage, Outlook, PowerPoint, Publisher, Windows, Word and IBM Lotus Notes 7 for nation-wide, computer training school
• Facilitated on-site and in-house, proprietary, applications training on one-on-one, group and large-scale rollout basis revising lesson plans to meet updated learning requirements and technical information
• Developed and designed Reference Manuals, Quick-Start Guides, Computer-based Training aids CBTs , and PowerPoint presentations for proprietary applications
• Analyzed and assessed learning needs applying adult learning methodologies.
• Proactively developed and designed supporting tools including Job Aids, OTJ Training Tools, 1-Sheets, online Toolkits and Quick Reference Guides/Cards
• Utilized WebEx's video conferencing and webinar tools for proprietary system overviews and training

CONFIDENTAIL

Instructional Designer/End User Integration Specialist/Consultant

• Contracted for extensive instructional design, technical writing, PowerPoint presentation design, and large-scale rollout training in QuickBooks/Quicken via Direct Connect proprietary online banking services for major financial institution
• Developed and designed Reference Manuals, Quick-Start Guides, FAQ's, PowerPoint presentations, WebEx training and product research documentation for Sales, Cash Management and Relationship Management end-users

CONFIDENTAIL

Corporate Technical Trainer/Consultant

• Conducted beginning through advanced level Microsoft Office 2003 and 2000 courses in Access, Excel, FrontPage, Outlook, PowerPoint, Windows and Word for major computer retailer targeting novice to power end-users/purchasers of Gateway's products and multi-vendor software
• Taught complete series of high-end courses including Digital Video Editing Pinnacle and Premiere , Digital Music Windows Media Player , and Digital Photography Photoshop . Additional courses included Finance Quicken/QuickBooks Money , Internet Explorer, AOL and Computer Basics
• Managed and supported customer's training life cycles encompassing Gateway's multiple, learning products CBT, WBT and ILT
• Worked within SAP R/3 utilizing Sales and Distribution and Materials Management modules and Siebel environments

CONFIDENTAIL

Corporate Technical Trainer/Technical Writer/Consultant

• Responsible for developing and designing Smart Final's Key Carrier Procedure Manual distributed throughout its nation-wide stores
• Conducted beginning through advanced level Microsoft Office courses via large-scale rollouts in Access, Excel, Outlook, PowerPoint, Windows, and Word for Smart Final's Fortune 500 vendors including Coca Cola, Nestle USA, Paper Craft, 7 Up, Heritage Foods, Farmer John, Frito Lay Inc., Acosta Sales Marketing Corp, J. Goodman and Associates, Foster Farms, Kraft Foods/Nabisco, and the Fischer Group
• Provided customized Train-the-Trainer instruction to in-house trainers promoting advanced skill-sets quality cross-training on software products instructional methodologies presentation protocols and performance dynamics
• Performed Help Desk/End-User Support functions assisting in the creation and enhancing existing presentations, spreadsheets, reports, forecasts, and inventory documents analyzing and troubleshooting spreadsheets formulas, pivot tables, IF and Lookup functions and analyzing database structure table normalization, relationships, queries, and data scrubbing ensuring maximum use of advanced software tools

CONFIDENTAIL

Operations Manager/Corporate Technical Trainer

• Managed day-to-day operations of Fortune 500 computer training center and implemented call center training initiatives exceeding quarterly enrollment goals through team-oriented, focus-driven customer service
• Hired, trained, and managed Software Applications Instructors and supervised training of Technical Instructors. Developed instructor training tracks and promoted MCSE, MCDBA, A , CNA, CCNA, CIW MOUS credentialing to heighten instructors overall skill-sets. Evaluated and assessed instructor delivery dynamics and presentation skills via on-going Train-the-Trainer initiatives, training assessment programs, sit-ins and analyzing customer evaluations to ensure content-focused delivery, quality of instruction, and total customer satisfaction
• Conducted beginning through advanced level Microsoft, Corel, Adobe, Intuit, IBM Lotus and Symantec training to in-house and on-site clients. Coordinated class scheduling/re-scheduling utilizing SalesLogix and Crystal Reports CRMs

CONFIDENTAIL

Human Resource Manager/Training and Development Coordinator

• Spearheaded implementation of soft-skills and technical training programs developing and facilitating classes in Performance Development, Time Management, Stand Operating Procedures and Leadership Principles Microsoft Access, Excel, FrontPage, Outlook and Word Adobe Acrobat and Illustrator and proprietary clinical systems Epic and Omnicare for billing personnel, account executives, medical staff, administrative personnel, and management for pharmaceutical company formerly BevGlen Medical Systems
• Developed and edited content for Employee Handbook and New Employee On Boarding manual and PowerPoint presentations incorporating company policies and standard operations procedures
• Developed and designed Access database and Excel spreadsheets enabling statistical queries and generation of reports on patient data