Summary

• Technical writer with High-end Administrative, Publishing, and IT experience.
• Publishing Processes Systems Web Development Troubleshooting and Communication

Accomplishments

• Technical Writing: 50-90 improvement realized by departments via program design integrity
• Quality Assurance: 50,000 saved through detailed quality reviews and ISO data standardization Ensured task force success via clear communications and proper disbursement of resources
• IT Systems: Corporate webmaster for Customer Service publishing systems support for 200 organization realizing 70 production improvement via improved system tools and data feeds
• Influence/Supervise: Stimulated/led interdepartmental collaboration of Aftermarket Business departments standardized and developed improved website supervised a 2,000-participant Annual event influenced on multiple levels of organization VPs to office and facilities personnel developed corporate-level ISO Document and Data Control policy for a 7.67 billion corporation supervised 2 5 volunteer staff of graduate students and retired academic professional

Experience Overview

• Administrative: Project Management, High-end Application Skills IT , Office Management/Organization
• Editorial/Writing Services Business, Technical, Publishing : Production, Writing, Editing, Proofreading
• Technology Information Processing:
• Desktop Publishing, Publishing Systems, Word Processing Systems
• Standard Generalized Markup Language SGML
• Web Development and Design, HyperText Markup Language HTML
• Quality Assurance:
• Audits of International Organization for Standardization ISO Compliance
• Continuous Process Improvement, QA

Consultant, Confidential

• Coded mark-up, proofread, copyedit, print web production, development, design
• Formatting and standardization of templates, audit preparation of SOP documents
• Marketing, scripts, phone calling

SharePoint Developer Administrator/Data Analyst

• Migrated 150 SharePoint 2003 to 2007 MOOS sites SharePoint Administrator of internal external web sites: developed and maintained standardized team sites, troubleshot, accounts setup
• Data analyst on Operations Excellence OpEx team, mined internet for new initiatives, then managed and disseminated corporate-wide for collaboration
• Jive Content Manager: promoted user activity created human factors structure
• Communications Specialist: met department's corporate goal for communications

SharePoint Developer/Data Analyst Confidential

• SharePoint Administrator of internal external web sites: hands on development and maintenance of 20 standardized project management team sites, troubleshot, accounts setup
• Jive site Content Manager promoting user activity and OpEx initiatives
• IS liaison worked with the IS Security Group user access new site creation Documentation specialist: create maintain forms, checklists, process maps, etc.
• High level use of office applications for records and document management
• Developed Awareness Training Materials for SharePoint 2007 sites
• Data analysis and gathering e.g., converted a vCard document into a database used MS Outlook to tally vote on alternative choices among 100 employees

Enumerator Confidential

Interview residents of addresses from which a form was not received.

Project Administrator, Confidential

• Project coordination for teams of architects and engineers
• Published reports in MS Word 2007: formatted, edited, and invoiced

Office Team Confidential

Confidential

Administrator and Editorial support to the Board of Directors, President, and his staff

Confidential

Administrative, Public Relations/Development,

• Copyedit, write press releases, MD and staff profiles
• Support Public Relations Marketing Department. Worked with confidential data.
• Standardized Protocols/SOPs in preparation for an audit

Confidential

Program Associate, Conservation and Load Management Department, Connecticut Light Power CL P

Project Management Technical IT data support

Project Management Support, Transmission Project Management, Northeast Utilities, Hartford for the Glenbrook Cables Transmission Project

• Business associate supporting team of project management engineers
• Managed/maintained legal documentation for project management team

Data Analyst, Street Lighting Department, Connecticut Light Power CL P

• Member, corporate task force that successfully completed a high-visibility, 1 month intensive research customer fulfillment initiative.
• Supplied the team with necessary resources to ensure success.
• Saved 50,000 through conscientious attention to process and detail.
• Improved process through effective communication.

Confidential

Executive Secretary to the Director of Nursing

Administrative support

Confidential

Editor quality assurance task force member

Quality assurance audit

Confidential

Administrative support

Confidential

Reconciled million dollar accounts

Copyedited and formatted contacts database

Administrative, Technical, Business Associate, Pratt Whitney, Confidential

• IT and Editorial Systems and Processes Support
• ISO 9000 Quality Auditor and Trainer Internal Audits of Compliance SOPs, etc.
• Webmaster, Confidential

Journeyman Proofreader/Journeyman Typesetter/Programmer

• Southern New England Confidential
• Project management
• Typeset, proofread, copyedit