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Technical Writer Resume Profile

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Albany, NY

EXECUTIVE SUMMARY

  • Self-motivated individual with more than 3 years of experience in IT Industry
  • Role includes a mixture of responsibilities requiring strong functional background with excellent problem solving and communication skills
  • Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-invasive way
  • Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design
  • Excellent communication skills to manage and work in liaison with business and technical consultants to explore business process improvement opportunities
  • Able to prepare written proposals, requirements specifications, invitations to tender and solution specification
  • Responsible for Planning and Scheduling the Project Timelines with other Project Team members
  • Responsible for executing tasks and producing deliverables as outlined in the Project Plan and directed by the Project Manager
  • Writing Business Process procedures and flows in integration with other modules that helps end users
  • Experience with Software Testing Life Cycle
  • Experience in creating Test Plans, Test Cases based on the Business Requirement documents, and Functional Requirement Specifications
  • Knowledge of test management tool HP Quality Center, HP Application Lifecycle Management and Rational Clear Quest tools
  • Responsible for continuous improvement of Business at different Manufacturing Locations
  • Demonstrated competence of a good team player and as a module leader, ability to work on multiple projects
  • Developed Project Plan cycle with Project lead and using Microsoft Visio Tool
  • Production Support of PM and other Modules at different Plant locations
  • Diligent worker, self-starter, consistent performer and adaptable to work both as a team member as well as independently
  • Industry experience: Road Infrastructure, and Manufacturing Consumer goods and Children Services

TECHNICAL SKILLS

  • SAP: ERP -SAP R/3 PM, PS, MRO, PP, MM SD
  • Operating Systems: Windows 7/ XP/ NT/2000/2003, MAC, IBM PCs Compatibles
  • Database: MS Access, Oracle SQL, Microsoft SQL Server
  • Other: MS Outlook, Lotus, Java, HTML, Web Designing

PROFESSIONAL EXPERIENCE

Confidential

Role: QA/BA

Responsibilities:

  • Actively participated in various meetings including Business Analysts, Development, and QA meetings
  • Reviewing functional specifications and development requirement prepared by software developers and designed the Test Cases
  • Writing Business Requirement Specifications and successfully delivered necessary change in a manageable and way
  • Maintained effective and regular communication with Developers, Managers and Project Lead
  • Experience working with senior management, professional peers and Technical people
  • Creating the Test plan, Test Case Design, Developing Flows, and Test Execution
  • Creating Test Cases using Microsoft Test Manager
  • Defect management and Tracking using Application Lifecycle Management
  • Reviewed Test cases developed by other team members as part of peer review
  • SQL Database experience in testing back end of the application
  • Monitoring Test Coverage and Traceability Matrix
  • Produce High Quality Documentation in all the areas of Testing

Confidential

Role: Technical Writer/Quality Analyst

Responsibilities:

  • Created and Managed all technical documentation includes User Guides, Support procedures and Training manual
  • Development of Standard operating procedures and new user training
  • Defect tracking using Rational Clear Quest Tool
  • Advanced the document as in-product help, reference guide and use case documentation
  • Supply Documentation for all project in a time and efficient manner
  • Translated technical data into simple form and user-friendly language
  • Creating the Test plan, Test Case Design, Developing Flows, and Test Execution
  • Responsible for Creating Test data for the user and involve in testing
  • Maintained effective and regular communication with Developers, Managers and Project Lead
  • Prepared technical reports or other related documentation for quality testing of other products
  • Defect management and Tracking using database
  • Monitoring of processes to make sure efficient problem-free operations
  • Produce High Quality Documentation in all the areas of software product development

Confidential

Title: Project One

Responsibilities:

  • Coordination with IT team to get the Plants data from Legacy Server from MP2 and EAM servers
  • Master Data Cleansing of Legacy Data by running queries using MS-Access Database
  • Error report generation and Validation from Plants on weekly basis
  • Working with the MDM team for PM and MRO Master Data Cleansing, Consolidating and reconciliation
  • Business Process Procedures and Training Manual Preparations for Super Users and End Users
  • PM Data File Preparations using the Standard Templates for Testing and Loading into D, Q, and P
  • PM Data Loads using Custom LSMW Programs and Data Validation
  • Consolidated the PM Master Data and Validated from the Plants
  • Functional Location Standardization for the Plants
  • Involved in writing Plant Specific Functional Specifications and Change Requests
  • Responsible for Planning and Scheduling the Project Timelines with other Project Team members
  • Preparation of Integration Test Scripts and Validation of same for DITL Training
  • Developed few Custom reports for PM Data
  • Created various types of Orders, like Planned Order, Service Order, Emergency Maintenance Order, and Schedule Maintenance Order, Predictive Maintenance Order, etc.,
  • Involved in Kitting process, which involves in Creation of Notification, Work Order Creation, assign Material components, Release, Time Confirmation, and Technical Completion
  • Set up Call Horizon, Cycle Units, and Scheduling Maintenance Plans using Custom LSMW Program
  • Procurement Process and Assign Material Component from the Work Orders
  • Goods receipt, Goods Issue, Goods Reversal against the Work Orders
  • Worked extensively with Master Sanitation process that involves only Notification generation
  • Prepared quick reference guides for the end users
  • Conducted Training to the Super Users and End Users at the Plant Locations
  • Set up several User Specific Variants to reduce work Load
  • Plant visits as continuous improvement Train and assist SAP Plant Maintenance users with any problems on SAP PM
  • Worked with RF-Scanners to create Emergency Work Orders, Goods Issue, Goods return, Goods Receipt and Work Order Confirmation
  • Carried out integration testing with other modules of SAP FI, CO, MM PP
  • Security role testing for the Users
  • Visited various Plant locations and for PM and MRO Master Data Assessment
  • Documentation of all the activities on spreadsheet

Confidential

Role: SAP PM/PS Business Analyst

Responsibilities:

  • Involved in writing Business Process Procedures for PM/PS
  • Involved in Maintenance Planning, Scheduling development and support for the PM module in various plants
  • Worked extensively with PM planning boards for capacity leveling
  • Configured graphic profiles for Capacity Planning/Leveling in PM
  • Prepared several PM custom reports
  • Involved in study of various current business processes, gather requirements, analysis, and developing enhancements in PM/PS modules through projects
  • Defined MM document types, defined catalog types
  • Prepared quick reference guides for the end users
  • Validated integration test data
  • Assisted to execute the unit test scripts with our direct design team
  • PM order creation, release and confirmation and back flushing, MES printing with user-defined layouts
  • Worked with Variant Configuration to create Class, Characteristics, and Object dependencies of material
  • Worked extensively with Asset Management Operations
  • Prepared training materials and user manual
  • Conducted training to end users and super users
  • Worked with change requests and wrote functional specifications for the change request
  • Maintained capacity category and pooled capacity usage
  • Developed PM/PS specific business process flows for execution of business process.
  • Worked extensively with third party service orders
  • Involved in Security Role testing

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