Summary

• 12 years Technical Publications, Documentation, Information Architecture, Content Management, Logistics, Maintenance, Supportability
• 8 years Technical Writing, Technical Illustration, Technical Editing, Proposal Writing, Bid Creation, Graphic Design/Artistry, e-Labeling, Copy Editing
• 6 years Logistics Analysis, Logistics Support, Spares, Provisioning, Data Configuration, Data Reviews, Rapid Action Corrections
• 4 years Courseware Development, Curriculum Analysis, Instructional Systems Design ISD , ILT, Online Training, WBT, Virtual Curriculum, e-Learning, Infographics, Content Development
• Industries Served include:
• Appliances, Aircraft Modification/Repair, Consumer Electronics, Airlines, Medical Devices, Industrial Automation, Power Tools, Process controls, Test/Measurement Equipment, Satellites, Food Processing Equipment, Military Vehicles, Communications, Shipbuilding/Shipboard Electronics

Skills

• Technical Writing/Publishing Tools:
• Adobe: Framemaker, Acrobat, Captivate
• Microsoft: Word, Excel, Powerpoint, Publisher
• Other: Arbortext Editor, DITA Open Toolkit, Notepad , Brainshark, Interleaf
• Technical Illustration/Graphics Design Tools:
• Adobe: Illustrator, InDesign, Fireworks, Edge Animate, Presenter, Photoshop, PaintShop Pro
• CorelDRAW Graphics Suite x6: CorelDraw, Corel Designer, Photo-Paint, PowerTrace, XVL, Corel Connect, Ventura, Capture, Website Creator
• Other: Canvas, Cortona, Visual Enterprise Author, Maya, Cinema 4D, Canvas, Composer, Confluence, Camtasia, Gimp, Fireworks, CREO Illustrate, SketchBook Pro, InterCAP, Mondello, QuarkXpress, Xara Designer Pro, Xara Photo Graphic Designer, Sketchup, FreeHand MX, Freemind, Libre Office, Inkscape
• Technical Drawing/CAD:
• ISODraw / ISOView, Visio, SmartDraw, CorelDraw, 3D Via
• CorelCAD, RH Deep Exploration, TC Visualization, 3D CAD familiarity Autocad, Solidworks, ProE, CATIA
• HATS:
• Robohelp, Doc-to-Help, MadCap Flare, Deva, Author-IT
• LMS/e-Learning:
• Blackboard, SharepointLMS, Success Factors, Taleo, CANVAS, Articulate Storyline, Lectora, Cornerstone, Outstart, Composica, Dictera, Adapt Learning, Claro, LAMS, ILIAS, Sakai, Moodle
• Online/Web:
• CSS, CMS, SGML, HTML, VRML, XML, XSLT, X-Metal, Epic, oXygen, Docufy Cosima, Serna, JQuery, Dreamweaver, Spy, Snag-IT, Jing
• Frameworks/Models:
• DITA, ADDIE, SATE, ALT, AGILE SCRUM, Crystal, XP, DSDM , WATERALL
• Content Management Platforms:
• Sharepoint, Acrolinx, Vasont, Astoria, GEP, Joomla
• ERP and PLMs:
• Oracle, SAP, IFS, PlanView, Team Center, PDMLink
• Source Control/Bug Tracking:
• SourceSafe, Perforce, Bugzilla
• Logistics/Maintenance Software:
• SLIC-Wave, OPUS, Powerlog-J, RAM Commander, JLAT, Eagle, CORENA, AMASIS, AMOS, TRAX
• Other Engineering Software:
• JIRA, MS-Project, DOORS, RELEX, 2MoRO

Experience

Confidential

Courseware Developer

Create and write concise, creative and effective course content, instruction and learning activities, including design documents, lesson specification reports LSRs , storyboards, slides, prototypes, instructor guides IGs , student guides SGs , participant materials, performance support materials, VILT, webinars, online help, job aids, e-learning flash tutorials, user guides, training manuals and other deliverables. Create project documentation including the design templates, standards, style guides, technical specifications, straw models, train-the-trainer and pilot materials. Perform curriculum analysis, and apply the ADDIE methodology to improve existing programs, and develop, edit and revise new training programs in instructor-led and web-based training formats. Develop and deliver presentations, write SOWs and proposals.

Confidential

Tech Writer / Editor

Write technical and end user documentation in an AGILE environment for industrial automation and process control products, including environmental and combustion controls, sensing technologies and building solutions. Create user guides for technical audiences, online help, release notes, and product specification sheets, using Adobe Framemaker, along with Acrobat Professional, MadCap Flare, Microsoft Office Word, Excel, Project , SAP, PlanView. Interact with engineers, developers, designers, testers, project leaders, and SMEs to gather required information. Authored internal instruction and training materials and online curriculum. Technical editing of documentation created by offshore technical writers.

Confidential

Tech Writer/Illustrator

Develop and maintain Component Maintenance Manuals, Overhaul Manuals, Service Bulletins, Service Letters, and other various ATA compliant documents used in commercial aviation maintenance using Adobe, Arbortext, SGML/XML, MS-Word and Team Center. Author and revise documentation while complying with ASD-STE 100, ATA100, iSpec2200, and S1000d Specifications. Read and interpret engineering drawings, test reports, and vendor data for inclusion in technical manuals. Edit manuals created by other authors for format and technical content as related to Service Bulletin and drawing data. Use IsoDraw to create and modify CGM illustrations. Authored bids and proposals.

Confidential

Tech Writer/Illustrator

Research and organize technical data. Compile information and write technical manuals, clearly describing everything a customer needs to assemble and use the product. Write, layout and edit concise, highly structured instructions directed toward a specific audience. Coordinate and perform the updating of operation, installation, and service manuals, quick start guides and on line help systems. Edit manuals written by other writers for errors, clarity and layout. Consult with technicians to help determine steps in the process. Develop the illustration of the technical documentation. Create and edit labels, to meet specific branding and legal standards, and create label placement maps. Create illustrations to clarify product procedures. Create illustrations from CAD software for use in service parts lists, service wiring diagrams, and some operator's manuals. Create and scan hand draw isometric views if electronic files are not available. Import diagrams and drawings into documents and databases. Path, edit, and/or color correct images in Photoshop to include in manuals. Assemble information, and layout carefully adhering to template format in InDesign. Cross-reference BOM's, assembly drawings and part drawings to help assure literature accuracy. Update documentation for product release notes. Update finished manuals and quick start guides as needed with corrections, re-writes and other changes. Proof and edit all technical literature documents including operator's manuals, service parts lists, service wiring diagrams, instruction sheets and nameplates for compliance with internal standards, guides and regulatory standards from FCC, UL, CE, WEEE, RoHS. Document changes to existing literature. Contribute to development of online courseware, virtual curriculum and instructional training materials.

Confidential

Logistics Analyst contract

Performing ILS and LSA function including life cycle cost analysis, spares analysis, level of repair analysis and reliability allocation. Used Eagle for building and maintaining logistics data in compliance with MIL-STD-1388-2B, GEIA-0007, MIL-PRF-49506, DEF STAN 00-60, and producing reports. Used Powerlog-J to evaluate, review and integrate logistics data for materiel systems. Modeling LCC and operational availability. Conducted spares optimization using OPUS. Used JLAT for supply forecasts. Integrated logistics data with technical publications using Corena. Contribute to proposal development.

Confidential

Technical Writer / Editor contract

Created customer facing technical documents using Adobe Framemaker and MS Word. Created technical work instructions, user manuals, and technical publications including Interactive Electronic Technical Manuals using SGML. Authored on line help manuals using Robohelp, Adobe Framemaker XML templates DITA and EDD. Edited content and publications for style, structure, grammar and compliance with ISO13485, ISO14971, FDA, GMP standards. Developed online training material, instructional systems and courseware. Contributed to product labeling and marketing literature.

Confidential

Technical Illustrator contract

Created and updated use and care manuals, wiring diagrams, installation instructions, mini manuals, product labels and other Engineering Technical documentation. Made documentation changes and grammatical edits. Created 3D line art from photographs and conveyed clear graphics using Adobe Illustrator, InDesign, Photoshop and Paintshop Pro. Used Visio and some CAD for wiring diagrams.

Confidential

Technical Writer

Authoring technical manuals, instruction sheets, maintenance procedures, trouble shooting procedures, and user manuals to DOD standards including MIL HDBK-1221, MIL-40051. Performing IETM development using Framemaker and SGML tagging. Used Pro/E in reading, analyzing and translating schematics and diagrams. Analyze and interpret engineering drawings and other technical data in order to update the repair parts and special tools list. Developed several new illustrations using engineering drawings and other media. Created bids and proposals. Participate in curriculum development and design of instructional systems and training materials.

Confidential

Logistics Engineer contract

Performing ILS and LSA for shipboard electronics and mechanical components. Writing and editing technical documentation. Repair analysis to LORA 93.2. Used RELEX for reliability predictions. Life cycle cost modeling and operational availability modeling. Used SLICwave and PowerLog-J for generating MIL-STD-1388-2B analyses. Conducted spares analysis using OPUS.

Confidential

Technical Writer / Editor contract

Writing and editing technical documentation including repair sheets and repair manuals to ATA 100. Read and analyzed drawings in Autocad and Catia and diagrams in Visio. Authored and edited proposals. Extensive use of Adobe Framemaker and MS Word for generating documentation.

Confidential

Lead Technical Illustrator / Technical Writer

Technical illustration of computers, peripherals, and network diagrams for user manuals, assembly instructions and online help using Adobe Illustrator, InDesign, Photoshop and Paintshop. Generated technical manuals and factory instruction sheets including complex diagrams using Visio. Developed online courseware, training materials and curriculum. Created online help manuals using Robohelp.

Confidential

Sr. Logistics Analyst contract

Performed ILS and LSA using SLIC-Wave and OPUS, including life cycle cost modeling, repair level analysis, spares analysis, reliability prediction and allocation. Wrote system documentation and generated flow charts, spreadsheets and engineering diagrams for project planning using Visio, MS Excel, MS Project. Authored bids and proposals.

Confidential

Technical Writer / Illustrator

Responsible for technical writing and illustration of technical publications and customer facing documents for consumer electronics using Framemaker, Acrobat, MS-Word, Adobe Illustrator, InDesign, Photoshop, Paintshop. Authored online help content using Robohelp. Edited and illustrated internal materials.

Confidential

Logistician

Performed front end analysis trade studies, life cycle cost modeling, reliability prediction and allocation, operational availability modeling, spares optimization modeling. Wrote systems documentation using DOORS and integrated logistics data into technical publications. Performed compliance audits of government contractors.

Confidential

Technical Writer / Illustrator

Writing and illustration of technical manuals and user manuals using MS Word and Quark Xpress.