SPECIFIC EXPERTISE:

• Application Product Maintenance and Development
• Call Center Technical Support
• Computer Technical Support
• Installation Project Senior Support Analyst

COMPUTER

EXPERIENCE:

2000,2003,2007, NetWare 3. X 4.X, Windows 7, Vista, XP, 98,98SE 95, Microsoft Professional Office 2013, 2010, 2007,2003, XP, 2000 97, WordPerfect 5.1 , Outlook, Exchange, VPN, Lotus, Lotus Notes R5, CC Mail, DOS 5.0-6.X, Turbo C., Aspen, ESI, People Soft, Dolbey Maxima 1.1x M2, Dictaphone 7000 Enterprise Express, MRS, Medacom, Home Healthcare, Hermes 2000, Midas, Seagate Backup Exec Rightfax 6.0, 7.0 8.0, PcAnywhere 7.5 9.x, TCP IP, LAN Technology, internet, intranet, ISP, support and printer Repair and support.

PROFESSIONAL

EXPERIENCE:

Confidential

Migration Support Analyst II

• Supported colleagues who migrated from XP to Window 7 Enterprise for Huntington Bank.
• 2012 Responsible for desktop and laptop support and software installs configurations and troubleshooting.
• Experience supporting Microsoft Office, Microsoft Outlook, Active Directory, Microsoft Exchange, Windows 2008R
• Ancillary software associated with bank operations. Experience in Service Now incident and request ticket tracking

Software.

• Confidential Field Service Engineer
• CompTIA A Certified
• Dell Computer, laptop, Server and printer Certified.
• HP/Compaq Certified Technician
• Lexmark Certification
• Cisco Voice over IP Installation Tech
• Cisco Switch Installation Tech
• Cat 5e Cable Technician
• POS Certified Technician For IBM, NCR, Toshiba cash registers
• Microsoft 2000, Professional, XP, XP Professional, Windows7 software expert Upgrade to Microsoft XP for American Family Insurance Company Upgrade software to Windows 2000 Professional for CitiFinancial, Target Pharmacies, Installation of computer hardware
• Upgrade of DSL switches and routers
• Troubleshooting Cisco Routers and Firewalls
• Installation of Severs for POS

Confidential

Field Service Engineer

• A Certified
• Hp/Compaq Certified Platform Specialist
• Dell PC, Laptop, Server and Printer Certified Repair Technician
• Performs installations, maintenance, and repairs on customer equipment HP Proliant Server, notebooks, desktops, and printing products, working primarily at customer sites. Role is primarily hardware repair focused however, knowledge in operating systems is required. Experience in a large, high volume client environment.
• Understands customer goals identifies consequences of various solutions.
• Develops repair plan, installation plan, and escalation plan as necessary.
• Configures system hardware, software and network components.
• Assembles and integrates system/product, and verifies system/product operation.
• Conducts customer updates, organizing and presenting information to convey

Major points clearly and persuasively. Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately escalates issues according to established procedures. Applies extensive knowledge of the job skills, company policies, and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures.

Confidential

Field Service Engineer for HP

• Hp/Compaq Certified Platform Specialist
• Dell PC, Laptop, Server and Printer Certified Repair Technician
• Performs installations, maintenance, and repairs on customer equipment HP Proliant Server, notebooks, desktops, and printing products, working primarily at customer sites.Role is primarily hardware repair focused however, knowledge in operating systems is required.
• Experience in a large, high volume client environment.
• Understands customer goals identifies consequences of various solutions.
• Develops repair plan, installation plan, and escalation plan as necessary.
• Configures system hardware, software and network components.
• Assembles and integrates system/product, and verifies system/product operation.
• Conducts customer updates, organizing and presenting information to convey
• Major points clearly and persuasively
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handles customer-relations problems promptly and appropriately escalates issues according to established procedures.Applies extensive knowledge of the job skills, company policies, and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
• Comprehensive understanding of the general/technical aspects of the job.
• Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
• Work is completed with minimal supervision and assignments may be completed without established procedures.

Confidential

Field Service Technician

• Dell Computer, laptop, Server and printer Certified.
• HP/Compaq Certified Technician
• Cisco Voice over IP Installation Tech
• Cisco Switch Installation Tech
• Cat 5e Cable Technician
• Microsoft 2000, Professional, XP and XP Professional software expert Upgrade to Microsoft XP for American Family Insurance Company Upgrade software to Windows 2000 Professional for CitiFinancial, Target Pharmacies, Installation of computer hardware such as Dell GX110, GX260 PC
• Installation of Lexmark Printers T630 for Giant Eagle Supermarkets
• Installation of IBM Dump Terminals for Giant Eagle Supermarkets
• Installation of IBM Cash Register, Scanners and EFT for Giant Eagle Supermarkets
• Upgrading Dell 2300, 2400 and 2500 Servers with memory and new hard drives.
• Running migration scripts on server for upgrades. Configuring Lexmark 1855 and 522, 614 Laser Printers. Upgrade of DSL switches and routers, Troubleshooting Cisco Routers and Firewalls Installation of Severs for POS upgrade For Value City Stores Technical Service Rep for Target, Giant Eagle Supermarkets, American Family Insurance, CitiFinancial GreenBook Certified
• NCR cash register certified
• State Farm Insurance certified Technician, Lorinax Certified Technician