Technical Writer Resume Memphis, TN - Hire IT People

SUMMARY:

A technical writer with over 14 years’ experience distilling complex technical information into detailed, organized, task - centered topics and procedures.

TECHNICAL SKILLS:

Desktop publishing tools: Adobe FrameMaker, Microsoft Office (Word and Excel), Adobe PageMaker, and Adobe Acrobat (PDF).

HTML editors: Practical knowledge of HTML and Cascading Style Sheets.

Help authoring tools: RoboHelp (3 years), AuthorIT (7 years).

Graphics: Adobe Photoshop, Fullshot.

Computer hardware and software: Adept at troubleshooting and repairing computers, as well as troubleshooting issues with software applications.

Programming languages: Reading knowledge of Visual Basic and COBOL programming languages.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Understanding standard banking practices and applying them to the software documentation.
Developing procedures for new and existing features and rewriting procedures as necessary.
Obtaining information by collaborating with subject matter experts, reviewing Visual Basic and COBOL code, and testing the system and tracking the results of those tests.
Maintaining the integrity of the template and styles used in the manuals.
Using AuthorIt, Microsoft Office, RoboHelp, Paint Shop Pro, Full Shot and other software.
Providing support for product to clients and internal personnel.

Confidential, Memphis, TN

Technical Writer

Responsibilities:

Kelly Services/ Confidential: Developed a basic user guide for a Java-based point of sale application that previously had no documentation. This guide was created using AuthorIT and exported to Microsoft Word.
SCB Computer Technology/AutoZone: Developed Web pages that providing instructions for inspecting, testing, servicing, or replacing automotive parts. This task involved using DreamWeaver and specialized conversion software applications.
Stream International, Inc: Provided verbal instructions for troubleshooting connectivity and e-mail issues for users of a high-speed Internet service provider.
Park Palace Apartments: Developed a standard operating procedures guide for concierges at the company. This guide involved researching and testing equipment for which user guides no longer existed and researching security practices and developing safety guidelines.