Technical Writer Resume Profile Saint Louis, MO - Hire IT People

Technical Expertise

Professional Experience

Technical Writer

Confidential

Produced new content for the Scottrade Knowledge Center a client-facing education site with more than 3,000 investment education articles, 50 videos and interactive calculators
Partnered with marketing and IT teams to develop pre-launch content for premiere trading platform software releases
Interviewed technical staff to gather data and create the following documentation deliverables:
Online help
User manuals
Reference guides
Job aids
Presentations
Troubleshooting guides
Developed a web content file index page used by three departments to view documentation in different locations
Improved an online help system for new employees joining the Change Management Department
Designed new and enhanced existing business process workflows, network diagrams, and RACI procedures documents
Created or maintained SharePoint sites for multiple IT departments.

Technical Writer

Confidential

Planned, analyzed, interpreted, organized, and documented technical specifications into clear, concise, and accurate deliverables, including:
Global processes, process flows, and standards
User manuals, job aids, and online references
Support plans and technical reports
Converted internal team processes, procedures, and standards into an operations manual
Interviewed subject matter experts to transfer requirements or technical detail into readable, usable documentation before deadlines
Ensured documentation style and terminology are consistent with standards
Provided content development and publication expertise to less senior employees
Created and administered team-based presentations to IT teams and senior management
Collected readership statistics to increase web traffic to eight web sites
Wrote and published articles and technology standards for internal blog
Created and managed online newsletter templates and content for IT Recognition Committee

IT Analyst

Confidential

Researched, tested, and documented Help Desk knowledge base requests for ongoing medium and large scale projects
Partnered with application developers, project managers, and support analysts to apply best practices for product documentation for firm-wide technology conversion project
Provided product documentation and web content development and deployment expertise to teams
Developed project methodology and documentation procedures used by Knowledge Management, Help Desk Training, and Technical Writing teams
Co-authored services, procedures, and deliverables for the Help Desk knowledge base site
Proofread, edited, and published online documentation produced by team members
Provided training to new Help Desk employees
Participated in intranet user pilot and performance testing efforts during conversion to Microsoft Office SharePoint Services
Led a team that identified and implemented Help Desk Knowledgebase Web site design enhancements during pilot phase
Acted as a liaison between end users and engineers to implement end user requests for Help Desk knowledge base site content, structure, and design