Objective

To seek a technical writer position where I can grow my career by utilizing my experience in technical writing, instructional design, and IT training.

Career Summary

• Several years of experience in the field of technical writing, instructional design, development of instructor-led training manuals and user guides, quality assurance, and IT training.
• Developed variety of technical and business documentation for clients including U.S. Department of Labor, U.S. Department of Education, International Monetary Fund, Microsoft Corporation, Hitachi Data Systems, and Computer Associates. On all the projects, I was involved in all the stages of system development life cycle.
• Co-authored the Microsoft Press book ECOMMERCE DEVELOPMENT: BUSINESS TO CONSUMER
• Trained IT professionals and end-users.
• Excellent communication skills

Experience

Technical Writer Leader

Confidential

• Worked as a technical writer leader on the U.S. Department of Labor Central Medical Bill Process contract. Responsibilities included:
• Developing training material, SOPs and Medical Bill Operations Manual in support of a new medical bill processing system that processes bills for three Office of Workers' Compensation Programs OWCP under the Department of Labor DOL using one centralized process to handle all bill processing functions including claimant eligibility, claimant bill development, bill scan and data entry, adjustments, authorization of services, bill pricing, bill resolution, provider enrollment and maintenance, and appeals processing.
• Researching, writing, editing, and proofreading technical data for use in documents or sections of documents such as training manuals, standard operating procedures, medical bill operations manual, functional specifications, and requirements specifications. Reviewing and revising documents prepared by others.
• Establishing and creating style guidelines and standards for various documents to meet business needs
• Assisting the Development team in tracking Development gaps with regards to implementation requirements using Rational ClearQuest
• Assisting the Requirements team with gap analysis of Functional Specifications documents to ensure that each of the implementation requirements map to a business requirement
• Recording meeting minutes for all technical conference calls with vendor companies on the contract
• Ensuring products meet deadlines, quality standards and client needs
• Interviewing programmers, engineers, developers, and other technical personnel. Developing documentation based upon information gathered.
• Providing leadership and work guidance to less experienced personnel

Sr. Technical Writer

Confidential

• Attending JAD sessions to gather requirements
• Preparing functional and Requirements Traceability Matrix RTM documents
• Performing technical writing and editing
• Establishing documentation guidelines, procedures and templates
• Creating system test plans
• Creating user manuals, tutorials, quick reference guides, system architecture and design documents, SOPs to document operating procedures, governance plans, risk management plans in addition to documenting meeting minutes and lessons learned. Applied Section 508 accessibility requirements to all MS Word documents and PDFs.
• Providing documentation required for an enterprise-wide effort to migrate ED's Intranet ColdFusion site to a new SharePoint site
• Providing functional and regression testing support
• Supporting the development of documentation for the System Development Life Cycle and the Enterprise Life Cycle
• Ensuring technical documentation is accurate, complete, meeting editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style
• Conducting customer training
• Responsible for the following documentation/deliverables while working through the various projects:

Technical Writer

Confidential

• Providing documentation required for the Fund's ongoing ISO 27001 certification exercise
• Interviewing team members to collect technical information about the Fund workstation configuration
• Documenting the Fund standard workstation configuration
• Documenting the software applications and systems used to develop and maintain the Fund standard workstation configuration
• Maintaining the desktop infrastructure team's Intranet web site

Technical Writer

Confidential

• Lead for all documentation tasks
• Coordinating development of project technical documentation, including creating and monitoring documentation schedules in conjunction with the overall project schedule
• Preparing application life cycle documentation for in-house developed Web-based applications.
• Interviewing developers to elicit relevant information pertaining to applications, in order to produce written documentation
• Producing all major projects technical documentation including user guides, training manuals, business process flows, meeting minutes, requirements document, design document including system architecture, frequently asked questions, quick reference cards, and test documents
• Maintaining project documentation library using version control
• Ensuring that documentation is accurate, complete, meets editorial specifications, and adheres to standards for quality, graphics, coverage, format, and style
• Developing and maintaining documentation guidelines, procedures, and templates
• Assisting QA Manager with process-related documentation to support process improvement initiatives
• Reviewing and editing documentation produced by technical and non-technical personnel

Sr. Technical Writer

Confidential

• Worked as a subject matter expert/instructional designer to develop instructor-led training material for Hitachi Data System's storage products. Responsibilities included information search, creating training manuals, developing and testing labs.
• Conducted training of Hitachi's storage product line for employees of Hitachi Data Systems, and its customers and partners.
• Worked as a project lead and instructional designer for Microsoft Corporation, onsite at Redmond, WA on the Microsoft Official Curriculum course, Designing a Microsoft Windows 2000 Migration Strategy . Responsibilities included:
• Team and project management
• Creating analysis and design documents
• Information searching and research
• Writing technical content/documentation for multiple audience profiles. Used MS Word for creating documents and MS Visual Source Safe for version control
• Developing other course components including hands-on labs, self-check questions, job aids, glossary, and media demos and animations
• Reviewing and testing for technical validity and functionality. Used MS RAID Software/database to report, assign, and resolve bugs.
• Worked as an Instructional designer on the Microsoft courses: Building Solutions in Microsoft Exchange 2000 With the Web Storage System and Developing Collaborative Solutions Using Microsoft Office XP Developer . Responsibilities included analysis and design, developing course content, and validating content.

Lead Technical Writer

Confidential

• Led a team of instructional designers and was also the lead ID in the development of instructor-led material of Unicenter TNG, a product of Computer Associates. Responsibilities included designing, scripting, constructing, and reviewing the course content.
• Managed offshore development of the Microsoft course, Building Business to Consumer E Commerce Solutions Using Site Server . Responsibilities included project and team management, designing the course, developing and reviewing course deliverables, and interactions with client.
• Co-authored the Microsoft book ECOMMERCE DEVELOPMENT:BUSINESS TO CONSUMER
• Developed the Microsoft course, Building Business to Business E Commerce Solutions Using Site Server, Commerce Edition 3.0 . Responsibilities included reviewing course deliverables.
• Worked as a subject matter expert on the Microsoft course, Mastering MFC Development Using VC 6.0 . Responsibilities included course design and reviews, developing hands-on labs, providing subject matter expertise, and teaching the beta class.
• Led teams of instructional designers and was involved in the development of instructor-led training material of Visual Basic 4.0, Internet technologies, and Microsoft Office 97 for end-users. Responsibilities included leading teams, project management, providing subject matter expertise, designing and reviewing course deliverables.
• Developed instructor-led training material of UNIX, Sybase 10, Windows NT 3.51, and Networking. Responsibilities included designing, developing, and reviewing courses. Also assisted and trained new members joining the team.
• Trained IT professionals and end-users at NIIT training centers. Subjects taught include:
• Programming languages such as COBOL, FoxPro, C and C
• Database Management Systems such as PC-Focus and Sybase
• Operating system environments: UNIX, Windows 3.1, and Windows 95
• Systems Analysis and Design, Object Oriented Analysis and Design