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Technical Writer Resume Profile

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Montvale, NJ

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Summary

  • A dedicated, highly motivated, and responsive professional with many years of industry experience.
  • Experienced in technical documentation for hardware and software. Provide users clear and concise manuals, reference guides, online help, wiki articles, and technical specifications.
  • Excellent interpersonal skills necessary to communicate with engineering, marketing, and subject matter experts to research the information required for documentation.
  • Proven presentation, communication, design, and interpersonal skills.
  • Executed every phase of the documentation life cycle.
  • Proven team player and independent contributor.
  • Well-disciplined with proven ability to meet tight deadline schedules.
  • Quickly grasps complex concepts with the ability to convey the information in easily understood formats.
  • A history of significant client and customer satisfaction, illustrating an ability to understand and provide just what was needed.

Skills

  • Have exceptional verbal and written communication skills.
  • Works directly with development and test teams to gather source material and review documents.
  • Quick learner who enjoys learning new software products and development tools.
  • Page layout, desktop publishing, illustration, on-line documentation and editing.
  • Ability to read software code, as source materials, in a variety of computer languages.
  • Post articles to Confluence wiki.

Computer Proficiency

  • Microsoft Office 2013
  • Visio 2013
  • MS Project
  • FrameMaker
  • RoboHelp
  • Adobe Acrobat
  • HTML
  • SharePoint
  • Confluence wiki
  • Raster graphics tools
  • Agile software development environment
  • Windows

Work Summary

Confidential

Technical Writer

  • Wrote software installation and configuration guide for KPMG in Agile software development environment.
  • Conducted extensive interviews with system architects and developers.
  • Learned network architecture, multilayered user authentication and authorization schema.
  • Documented network structure in connection with site installation and configuration.
  • Used Word, Excel, and Visio 2013.

Technical Writer

Confidential

  • Updated, rebranded, and re-styled three online help systems in RoboHelp.
  • Converted dozens of PDF user guides to Word, and rebranded, edited, and restyled them.
  • Added user documentation to FatWire.

Technical Writer

Confidential

  • Changed percent of customers that considered user documentation to be excellent from 15 to 90 six months after arriving at Enghouse Interactive formerly, CosmoCom, a creator of cloud-based call center software.
  • Created customer facing documentation and organized the information in the Confluence wiki.
  • Maintained the complete documentation set and added new online help and user manuals as applications were developed.
  • Wrote manuals and Release Notes in MS Word and FrameMaker. Wrote online help in RoboHelp. Used SnagIt and Visio to add call-outs to screen captures. Wrote and edited wiki content, including Release Notes and registry key data, in Confluence.
  • Planned, managed, and executed projects on time.
  • Managed translation and localization projects.

Technical Writer

Confidential

Created user documentation for short term projects. In 2004 2005, worked for client Blue Phoenix. Used Visio entity relationship diagrams to describe DB2 data base and system design for end users and Word and MS Access to write the manuals.

Technical Writer

Confidential

Wrote user documentation for software supporting quality assurance equipment for computer chip manufacturing. Wrote manuals for hardware maintenance and installation. Received letter of recommendation for the work.

Technical Writer

Confidential

Wrote user manuals for computer communication boards. Used engineering drawings and hardware photographs for illustrations and Visio to create call-outs.

Technical Writer

Confidential

  • Wrote system administrator documentation for computer communication boards for 3COM. Wrote user manuals in FrameMaker.
  • Wrote user documentation for medical telemetry device for Aerotel in MS Word.

Technical Writer

Confidential

Supplied software specifications for a smart phone fore-runner of the iPhone. Used pseudo-state machine representation for the specification. Used MS Word and Visio.

Systems Engineer

Confidential

Created proposals for Bezeq, the telephone carrier of Israel, for cutting edge systems.

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