Summary Ten years of technical writing experience for federal contractors in Confidential area. Produced successful user manuals, SOPs, SLAs, online help, web page content, training materials, and SDLC documentation, including CMMI. Additional ten years as freelance writer and editor. CMMI Trainer and Appraisal Team member Impeccable accuracy Versatile in writing styles Management experience over editors and writers Excellent research skills Successful at working several projects simultaneously, including proposals Excellent interpersonal and collaborative skills

Work experience Technical Writer. Defense Health Information Management System, Office of the Chief Medical Officer, Training Directorate. Contracted by Confidential Perform substantial writing, editing, proofreading, and formatting of SOPs, plans, guides, checklists, and other documentation. For example: Knowledge Sharing System SOP Guide for Developing Training Curricula Guide for Developing User Guides Training Master Plan SOP DHIMS Writing Style Guide Oversee quality assurance: ensure documents comply with CMMI Level 3 processes and practices as well as DHIMS Writing Style Guide Assist with developing templates for DHIMS that conform to CMMI methodology for use in Process Asset Library Provide guidance on optimal use of MS Word Senior Technical Writer Confidential. Write and edit end user documentation: user manuals, training materials, and SDLC docs for federal government clients. Produce hard copy as well as e-deliverables. Oversee quality assurance: compliance with CMMI Level 3 processes and documentation oversee and document peer reviews Technical editing for proposals Train new employees in CMMI Level 3 processes and procedures Appraisal Team member for Pyramid's successful accreditation of CMMI Level 3 in Dec. 2008 and re-accreditation in Dec. 2011 Refine and adapt educational technology to train users locally and nationwide Manage Sharepoint repository Write and edit proposals Initiated and managed employee newsletter Senior Technical Writer Confidential Write and edit end user documentation: user manuals, online help, and desk references for federal government clients. Produce hard copy as well as e-deliverables. Write and edit software development life-cycle documentation Write and dit proposals Experienced with both iterative Rational Unified Process and agile software development Create storyboards for computer-based training CBT develop CBTs using Adobe Captivate provide narration interface with art designers Led business process improvement and documentation session and deliver flow charts Write and revise technical writing SOPs and style guide Structure and manage Sharepoint web-based document repository Senior Technical Editor Confidential Performed technical editing of major proposals and other technical and management documentation, including corporate brochures Supervised and evaluated up to four editing staff at a time Composed and maintained company style guide for proposals Helped lead the Proposal Center's transition from hard copy to more efficient electronic production system Freelance Editor and Writer Confidential Edited Federal Government Proposals at ManTech and SAIC Edited and proofread book manuscripts wrote and published articles Rewrote and edited reports at Quality Assurance Project June Aug. 2000 Adjunct English Instructor, Trinity Western University Fall 2002 Software Trainer and Technical Writer Confidential Designed and wrote end user documentation: manuals and training material Responsible for training 200 users nationwide state govt. employees for two proprietary database software programs Planned training sessions and conducted stand-up training assisted with technical troubleshooting Increased user base from 0 to 30 of 36 potential states Launched monthly newsletter for users designed and created graphical public relations material to promote program Assisted with requirements management and testing Since restructured and renamed as the Institute for Building Technology and Safety IBTS and the Industrialized Buildings Commission IBC . Writer, Adjunct Professor, Editor for 11 clients list available Taught sophomore literature at Catholic University of America, Fall 1996 Taught college composition at Northern Virginia Community College 2 semesters Researched and assisted with writing adult curricula in the humanities at The Trinity Forum, Fall 1994 Spring 1995 and Winter 1995 Spring 1996 Writer, Adjunct Professor, Confidential Taught College Composition while a grad student at Wichita State University 5 semesters Taught Business, Professional, and Technical Writing at Wichita State University 2 semesters Wrote and edited articles for magazines, edited academic journal articles document coordinator, Confidential Editing, editorial proofreading, and document coordination for several long-term clients list available Tools Expert with MS Word, many versions Proficient with entire MS Office suite: Project, PowerPoint, Excel, Publisher versions 2003 through 2011 Apple OS RoboHelp Adobe Captivate Adobe Acrobat Professional Visio Author-it SnagIt Sharepoint Personal Married with young children