Summary

STC award winning technical writer with over 18 years of technical documentation and project coordination experience. An author/editor that is highly skilled in using the Microsoft Office Suite, Adobe Acrobat Suite, and MadCap Flare. A professional that is competent, well-organized, and resourceful possessing strong communication skills and capable of working with all levels of staff and management. Work experience includes technical writing of software manuals and installation guides, online Help, project planning, proposal writing and coordination, and project reporting.

TECHNOLOGY SUMMARY

EMPLOYMENT HISTORY

Confidential

Technical Writer

• Other tasks included:
• Planned, researched, wrote, edited, and tested content for print and online delivery.
• Created consistent graphics and style guidelines.
• Communicated with developers and others: quality assurance, support, and marketing.
• Procedures were put in place that allowed team members and customers to submit documentation recommendations and/or corrections.
• Documentation was made available in PDF and online help formats addressing the needs of the day-to-day user as well as of the customer's system administrator.
• Customers provided very positive feedback related to the documentation.
• Produced positive results with the above efforts when:
• Prepared and provided monthly project activity/status reports.
• Made appropriate changes and checks prior to delivery.
• Submitted content for developmental and copy editing, production edits, testing, and technical review.
• Performed self edits based on internal and professional writing standards.
• Met delivery requirements in spite of project changes and tight deadlines.
• Defined scope of own work and estimated/monitored work and time requirements.
• Consulted with developers, quality assurance, and other project team members to establish content and delivery requirements.
• Used Visio, Microsoft Word, Adobe Acorbat, SnagIt, and MadCap Flare, to write a first-time documentation set for the company's software product, ISOdx, that included a user, administrator, and installation guide.
• Used Microsoft Word to develop a proposal template for proposal preparation for the ISOdx Division.
• Volunteered for the Service Management Organization SMO a new initiative. Participated in discussions developed process diagrams using Visio and SharePoint.

Confidential

Technical Writer/Editor

• Using Microsoft Word, Adobe Acrobat, Visio, Paint Shop Pro, and SharePoint, ensured that high quality reports and instruction manuals were submitted to clients and analysts in a timely fashion for the International Technology Assessments ITA sector.
• Using a SharePoint web-based document library site and SourceSafe, improved project file maintenance by initiating and updating a configuration management system for classified and unclassified documents. Organized files being stored on various networks and hard drives. Acted as gatekeeper for the file revision process.
• Using PowerPoint, compiled, organized, and updated by key topic, a series of 18 presentations 500 slides into various templates to be used by the client for training in disaster recovery methods.
• Using Excel, Microsoft Word, Paint Shop Pro and Outlook, analyzed and assembled questionnaire information. Compiled the information into a PowerPoint presentation presented to upper management, analysts, and program managers. The presentation convinced them to use an XML database as a content repository for documents.
• Using Microsoft Word, Adobe Acrobat, and Excel, edited and updated a market research report on Central European defense markets.
• Using Microsoft Word, Adobe Acrobat, and Paint Shop Pro, performed data entry into Access and Oracle databases. Wrote a data entry guide for analysts used for training to input to these databases.
• Using SharePoint, Microsoft Word, and Outlook, attended weekly process improvement team PIT meetings to gather information and compile a Request for Proposal RFP presented to six vendors. Set up weekly meetings for the 12 member team. Meetings required composing agendas, taking minutes, and editing documents per input of the team members.
• Proposal Coordinator/Research Writer for Battelle's Medical Product Development Group, now Medical Device Systems MDS
• Using Microsoft Project, Visio, PowerPoint, and Microsoft Word, increased project sales by coordinating the writing, printing, and delivery of proposals. Ensured all documents were compliant with the quality ISO 9001 certified system.
• Using Microsoft Word and PowerPoint wrote various marketing materials for Battelle's Commercial Business Operations.
• Satisfied client deliverable requirements by writing a user's manual for a clinical trial device using Microsoft Word, Adobe Acrobat, a digital camera, and the medical device.
• Using PageMaker edited and proofed the market sector newsletter.
• Using Microsoft Word, wrote the Standard Operating Procedures SOP for proposal preparation. Using Visio, created a flow chart of instructions as a guide for proposal preparers.
• Using HomeSite, Namo, and FrontPage, updated pages on market sector Intranets.
• Attended the Proposal Manager's Workshop.

Confidential

Technical Writer/Documentation Specialist

• Using Microsoft Word with extensive use of style templates , Adobe Acrobat, Visio, and Paint Shop Pro, consistently met tight software release deadlines while supporting the creation, formatting and publishing of four major pieces of new documentation.
• Using Doc-To-Help, updated five manuals of client documentation in WinHelp format. Performed QA and bug fixes.
• Using Microsoft Word, Visio, and Adobe Acrobat, provided more efficient client downloads by coordinating font match-up, proofing, and quality printing of a set of 12 software manuals that were posted to the Intranet in PDF format.
• Using FrontPage, Microsoft Word, Adobe Acrobat, and SourceSafe, successfully contributed to the research, creation, formatting, and testing of various pieces of documentation produced for print, CD, online, and Web delivery.
• Using FrontPage and cascading style sheets css , converted a 500 page manual from PageMaker format to HTML online help.

Confidential

Time-Sharing Coordinator/Computer Operator

• Using the GE Time-sharing computerized accounting system, ran extensive mortgage and tax processing programs for CPA's and auditors in the tax and audit departments.
• Using the Fast-Tax program, compiled tax returns for the tax department and auditors. With this software system, I generated tax returns for corporations, partnerships and individuals on a timely basis.