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Technical Delivery Manager Resume Profile

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Summary Profile

  • Proactive and result oriented IT professional offering 17 years including 10 years US experience hands on development, project management and leadership IT experience with proven success in planning/managing deliveries, Technical solutions/proposals, leading/developing end to end execution of projects proposal to production release for Insurance/Pharmaceutical/Customer Care/ Manufacturing companies. Working as solution architect/delivery manager for company-wide Policy Admin systems archival/retrieval/decommissioning, technology upgrade/development, maintenance projects and multi-million dollar engagements.
  • Currently working as a Senior Manager - Projects at Cognizant Technology Solution which is one of the fortune 500 IT service providers.

Technical Summary

  • Languages: C , VB.Net, Visual Basic 6.0, VBA, .Net Framework 4.0/3.5/2.0, Java And Exstream 8.0/6.1
  • Database: SQL Server 2000/2005/2008 developer and DBA, Oracle 7.3/9.0, SQL Base, Optim And Essbase6.2
  • ERP/CRM Tools: Marshal/Solomon ERP, Talisma CRM, and e-Surety for Bonds.
  • Web Related: ASP.NET 3.0, ASP, XML, XSL, Java Script., VB Script, HTML/DHTML, Web Services, WFC, SOAP, COM/DCOM/MTS, IIS, and COM Server
  • Tools Utilities: Visio 2000, Complete MS Office Word, Excel, Project Plan, and Power point , Crystal Report Writer, MARSHAL Report Writer, Install Shield, RTS, Red Gate, SQL Server Reporting SSRS 2012 , SharePoint, Merckury, Maximo, Content Management Server CMS , Documentum Level 2 Support, G360 and C2 for team utilization, metrics and tracking.
  • Domain Knowledge: Insurance 9 years , Life Science 2.5 years , Customer Care 6 months , and Manufacturing 4 years
  • Web Servers: IIS
  • Operating Systems: Windows 2008/XP, Unix, And DOS
  • Hardware: Windows Intel based Servers, and Virtualization VMware
  • Process Related: Working Knowledge of ITIL Lean, And CMM 5

Career Overview

Technical Delivery Manager/Confidential

Project:

  • Confidential Formulated solution, pre-stage study/budgeting for Legacy policy admin systems archival and retrieval. The HUON and one of the mainframe DB2, VSAM and Datacom policy data is archived in Optim and retrieval solution in .Net/SSRS rolled out in production and now working on formulating Legacy Claim systems solution. My role is this project is solution architect/technical delivery manager.
  • ConfidentialPut a proposal/ solution and executed end to end technology upgrade project. As part of this project more than 20 application/components upgrade from VB6/.Net 1.1 to .Net 4.0 with C
  • Confidential-Year 2011 AAA NCNU initiated multi hundreds millions project to have 1 enterprise wise Claim administration system CAS . Few.Net/Exstream applications choosed from my group part of the integration. 12 associates from my team worked in that integration from onsite/offshore.
  • Confidential- Put a proposal and setup delivery team for Exstream upgrade from 6.1 -8.0 and .Net 4.0.
  • Confidential- Year 2011 AAA-NCNU got a PCI audit for credit card remediation and initiated PCI remediation project. Cognizant provided the solution architecture and I was one of the key associate to work on the proposal and lead the solution development for remediate all AAA-NCNU in-build application and vendor applications.
  • ConfidentialAAA NCNU decided to consolidate all document generation application in Exstream 6.1 to have only 1 document generation product. I setup a team of 15 onsite/offshore associates to cater the client needs. As part of the project 3 large to medium size project converted to Exstream. Optio to Exstream, EFS to Exstream, and Webverse to Exstream were part of that conversion.
  • Confidential Year 2009 AAA NCNU initiated multi hundreds millions project to have 1 enterprise wise policy administration system PAS . Few.Net/Exstream applications choosed from my group part of the integration. My team developed and delivered all integration in time with quality.
  • Confidential- Lead the infrastructure stabilization project for application support part of data center move with the .Net/Exstream applications enhancement project/break fixes/maintenance.
  • Confidential- Cognizant build the technology groups to better serve the client with technology needs and better utilization with 0 buffers. Leadership gave me .Net/HP Exstream technology delivery and client relationship responsibility and I am leading the Group for delivery. Currently we have 50 onsite/offshore associates in that group core/flex
  • Confidential- Technical lead and managed KT to steady state from client for more than 50 .Net/Exstream applications part of AAA NCNU strategy to move/merge from Western United to AAA. AAA-NCNU choosed Cognizant as delivery partner for partner club application running in insurance domain.

Current Responsibilities:

  • Formulated the technical solution, operating model/process to streamline program delivery process, communication, knowledge repositories, tracking/status reporting and team utilization to support large-scale development, other teams support management and production support.
  • Manage/lead all enhancement/discretion works in the applications on top of the big projects mentioned in the above. There are more than 100 applications in Group.
  • Research and gather key requirements from liaisons and various Programs that have application needs crucial for the key programs/projects accurately track and assess the needs for each program.
  • Lead customer program initiatives and solution architecture in collaboration with the Architecture and Solutions group to boost solution-driven programs aligned with enterprise mission.
  • Establish an open line of communication and design communications models for the Program Management team to effectively coordinate resource forecast/planning and budgeting exercises.
  • Render functional oversight on the continuous innovation of program delivery.
  • Technical lead and groom the team
  • Account responsibilities like work on innovation track and academy account champion

Sr. Developer/ TECHNICAL LEADER Confidential

  • Confidential-Demonstrated proficiency in maintaining and developing COBRA and TEAM.
  • Consolidated on-line Business Reporting and Analysis COBRA reports, redesigning COBRA project, year end and mid-year rollouts and users support. COBRA was a financial application for Sales and Expense. Hyperion Essbase 6.2 was back end database for COBRA and Excel VBA was used for front end reporting with COBRA Addin and Essbase Addin for Excel.
  • TEAM was a monthly budgeting system. I was involved in TEAM monthly closing Extracting data from UNNET and importing data in TEAM , creating TEAM's monthly reports and B E reports. Enhancement of TEAM system, TEAM installation, creating users and users support. .Net 2.0/ASP.Net/C /SQL Server 2000 and Oracle 9.0 was used in the application.
  • Confidential- M O activities and development activities for SSP, IISP, Merck Impact, Tenrox, Documentum support Level 2 support for USHH, MVD and SLCPRD docbases , e-Direct, pushing encoder and Level 3 changes, Mercury and lot of other daily activities.

Sr. Developer/ TECHNICAL LEADER Confidential

  • E-Surety is a Surety bonds application. Surety bonds are three-party agreements in which the issuer of the bond the surety joins with the second party the principal in guaranteeing to a third party the Obligee the fulfillment of an obligation on the part of the principal. An Obligee is the party person, corporation or government agency to whom a bond is given. There are many different types of surety bonds, but the two general divisions are contract and commercial surety bonds. E-Surety is a web-based product. The system maintains the account information such as the Cash flow, Analysis tools, BID/Bond ledger, Profile, financial statements, project information and WIP Work In progress of the companies for which the bonds are issued. The existing product was totally re-designed and re-written Customized to cater the needs of Selective Insurance . The project was developed in Windows 2000/XP, IIS 6.0, Visual Interdev, HTML, ASP 3.0, XML, VB Script, Com , Java Script, SQL Server 2000, Visual Source Safe 6.0. The Service for running daily/Monthly/Weekly report document set for bond is developed in .Net 1.1/VB.NET with SQL Stored procedure Crystal report.
  • Expertly lead overall spectrum of project development while coordinating functions of cross-functional teams, including business, Operations, DBA and Enterprise architects/ Support.
  • Maintained productive relationship with operational client personnel.

Sr. Developer MS TECHNOLOGIES Confidential

  • Designed/ Developed Solution for SFI-Billing Online System BOS and SAMS
  • SFI - BOS was consolidation of 5 different billing systems into a single Enterprise-wide Billing system. The system consolidated billing statements, flexible payment options, electronic bill presentment, and Internet access for customers and associates. As a developer I Performed requirements analysis, Use Case diagrams, class diagrams, sequence diagrams and state transition diagrams using describe, Creation of TSD 3.2 Technical Specification Design , designed UI using XSLT transformation on XSL to generate the entire HTML, used ASP.Net 1.1 C for coding and used indigenously developed SFX.net Framework for data access from Mainframe.
  • SAMS was Agent Field Office management system which was developed to make usage of indigenously developed SFX.net Framework and Business framework. Thin Business objects and Service broker components were developed in C . It used XML data for communication with Host.
  • Leveraged strong analytical capabilities in evaluating and designing enterprise wise application with technical and business requirements.
  • Defined and displayed expertise in managing/coordination of all resources/groups that led to the successful scheduling of various environments and project test cycles availability.

Sr Developer MS TECHNOLOGIES Confidential

Talisma CRM customization:

  • Talisma is a CRM application, which covers all customer touch points like email, fax, phone, chat etc for an organization. HeroItes deployed the Talisma CTI Computer Telephony interface for its inbound call operations. The solutions provided call features like screen pop up, DNIS Dialed no. Identifications , Call conferencing call transfer etc. My responsibilities were to translate functional Campaign Workflow from the client into technical ASP design, Designing building ASP based Campaign script which pop up whenever the agent receives the call, Utilizing Talisma SDK COM based to update as well as retrieve customer order detail of the customer and Optimizing Campaign scripts using IIS
  • Assumed full responsibility in assessing and developing SDLC cycle in alignment with technical and business requirements.
  • Evaluated the effectiveness of products and methods

Sr Developer MS TECHNOLOGIES VB 6, SQL Server/Oracle

Confidential

  • ICMIS was a ERP project for the Spice Net Previously known as Modi Olivetti . The main modules in this ERP were Enquiry, BDI, Planning, Stores, Financial Accounting, HRD/Salary, Dispatch/logistic, Communication, Service, and System Administration. The application was developed VB6.0 as a front end, SQL Server 2000 as a Confidential Crystal Report Writer 8.0 as a reporting tool.
  • Technical Leading/designing ERP modules, generalization of the coding procedure Helping the development team in coding.
  • Data migration from existing systems Existing systems few modules were developed in oracle few modules in FoxPro to new system SQL Server 2000 .
  • Client interaction deliver the project to production.

Developer MS TECHNOLOGIES VB 6, SQL Base/Oracle

Confidential

  • Customization of AFO4.2 next version. It was a fat client implementation. The client database was in the SQL BASE in Windows NT the server database was in the Oracle in HP UNIX. There were Admin, Sales, Main module.
  • Created the ActiveX document pages bug fix in the existing ActiveX document page for the Sales Module.
  • Created ActiveX DLL in VB6, NT Administration and VSS Administration for version control.
  • Automation the Build Process using Instal Shield Creating Batch Files.

Developer MS TECHNOLOGIES VB 6/ASP, SQL Server 7.0

Confidential

  • RIDC Regional Industrial Development Corporation is an USA based facility providing Organization. The application was for maintaining the electricity supply, water supply, road maintenance, tenant information, facility etc related to Pennsylvania Industrial State. The application was developed ASP 3.0 as a front end, SQL Server as a back end. Developing various COM components in VB deploying them into MTS.
  • Responsible for analysis of the specifications provided by the clients
  • Design and Development of COM component and ASP pages.
  • Responsible for overseeing the Quality procedures related to the project.

Developer MS TECHNOLOGIES VB 6/ASP, SQL Server 7.0

Confidential

  • This project was customization of Solomon for online decision-making daily updates and warehoused data based reports for three divisions. There were three databases for three divisions and a single database for handling functionality of Solomon ERP. A report was generated into Crystal Report Writer by creating the view or stored procedure into the SQL Server 7.0. For registering a report into the Solomon there was a Delta menu text file, which showed the name of the report in the front end and one entry into the Report system table of the system database of the Solomon. Responsible for analysis of the specifications provided by the clients
  • Analysis of the specifications provided by the clients and finalizing specifications.
  • Wrote complex triggers, stored procedures and views using T-SQL.
  • Generated Solomon 4.2 FRx 5.5 reporting Tool AR, AP, GL, Trial Balance, Balance Sheet, Cash Book, Bank Book, Aging etc for Financial Accounting, Inventory Reports ABC Analysis, XYZ Analysis, FSN Analysis , Production Report Production Schedule, Bill Of Material etc for Financial Crystal Report Writer.
  • Designed and developed a utility that upgrades an existing system using RAD tool.
  • Enhance functional changes in Solomon for Caltex Petroleum Corporation

Developer MS TECHNOLOGIES VB 6/COM, SQL Server 7.0

Confidential

A Visual Basic utility was created for importing .dbf data into SQL Server which comes from all the branches to the head office. On the basic of this data various MIS reports were created. COM technology was used in this project. For better quality management ActiveX EXE and ActiveX controls were generated. In Client-Server Architecture, thin client architecture was used in which all business related parts of the project are in the form of stored procedures COM components. It was the web Application so I used the ASP Visual Interdev for creating the ASP pages.

Confidential

  • An Inhous ERP was developed for on-line processing of data for Inventory, Purchase, Financial Account, Tax Management, Sales Production. Main aim to develop this ERP was to centralize all module data so that once affects are shown to another automatically. The older version of this application was in VBA4.0 as a front end MS-Access as a back end. And all modules were separate stand-alone module . Developed an utility for data import from Access to SQL Server, Enhanced/rewrite the application into Vb6. Various MIS reports related to Financial Accounting, Inventory, Purchase, Production Planning, sales tax management for on line data and for warehoused data designed/developed in Crystal Report Writer.
  • Analysis of the specifications provided by the clients and finalizing specifications.
  • Wrote complex triggers, stored procedures and views using T-SQL.
  • Developed complex program in VB and COM

Developer MS TECHNOLOGIES/ERP MARSHAL ERP, VB 5, SQL Server 6.5

Confidential

  • Marshal ERP provided on-line processing of data for Inventory, Purchase, Financial Account, Tax Management Sales Production. I customized this product for inventory Purchase department and also developed the supporting software in VB for Return Gate Pass
  • Analysis of the specifications provided by the clients
  • Wrote triggers, stored procedures and views in SQL Server 6.5.
  • Generated reports using Marshal Report Writer.

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