Senior Technical Writer Resume

OBJECTIVE:

Seeking a Senior Technical Writer or Programmer Writer position.

SUMMARY:

Tailoring quality writing to each audience, using the appropriate media, on time and on budget:
Web development: Attended online Coding Dojo classes, for HTML, CSS, Java Script, and Python. Also used GitHub to store and share coding projects
Back end development: Attended online Coding Dojo classes to learn MySQL, C++, ASPNET, Flask, and ORM. Learned how to set up programming environments, such as Visual Studio; and programming fundamentals such as data types, lists, loops, strings, conditional expressions, functions, tuples, dictionaries, and debugging.
Managing writing projects: Managed entire writing cycle, from specs and documentation plan to publication.
Interviewing and research: Worked with all disciplines in product team to provide understandable documentation to users and support. Researched new features, peripherals, and hardware for Windows 7 books. winning: Produced quality writing, organization, and content design, leading to multiple STC International Best of Show winners at Confidential .
Minimalist writing: Created concise, focused content that is easy for users to read and navigate, and cost - effective for localization.
Instructional design: Developed internal videos for creating PDF Portfolios, using Adobe Captivate. Created several lessons and tutorials in Windows 7 Made Simple.
Employee: Mentored and trained new writers; provided sessions and materials for using internal tools and processes.
Team leading: Led teams at Confidential and Confidential to provide internal services, publication delivery, and individual team member status and performance reviews.
Book authoring: Sole author and illustrator for 800 page Windows 7 Made Simple; coauthor for 400-page Getting Started with Windows 7; contributor to Confidential Press Windows 95 Help Authoring Kit.
Audience-specific messaging: wrote for wide variety of audiences, including Admins/IT Pros; Developers; Enterprise users; Home users; Information workers; Policy makers.

TECHNICAL SKILLS:

Technology and Tools: Deliverables Proficient with delivering content in a wide variety of media: Administration guide Installation guide Quick APIs Online help User guide Command line PDFs Web articles Context help PDF portfolios Word documents Documentation Tools Skilled with a wide variety of authoring, graphics, CMS, and publication tools: Acrobat/Distiller Captivate CorelDraw CSS Excel FrameMaker Git/GitHub HTML HTML Help Workshop Illustrator JavaScript Outlook Paint Photoshop PowerPoint RoboHelp SDL/Trisoft CMS SharePoint SketchUp (CAD) SnagIt Visio WebWorks Word XMetaL Technologies Deep knowledge and experience with a wide variety of technologies and concepts: Backup, dedupe, recovery, and DR Confidential Hyper - V Clustering, replication Confidential SharePoint C++ (learning) Confidential SQL Server CSS Confidential Windows, Windows Server Devices, drivers, and hardware Networks topologies, infrastructures, farms Embedded and mobile devices Python (learning) Git/GitHub Security HTML Server and database file structures JavaScript (learning) Storage Area Networks (SAN) Messaging Virtual machines (VMWare, Hyper-V) Confidential Exchange

PROFESSIONAL EXPERIENCE:

Confidential

UI Technical Writer

Responsibilities:

Wrote UI text for Premier Business Center billing, services, and shopping web pages. Created OneNote template for writers to organize writing projects, including contacts, documents, tasks, dates, meeting notes, and accessibility compliance. Provided online classes and support for using the template.

Confidential

Senior Technical Writer

Responsibilities:

Worked with program managers and developers to create spreadsheets listing data collected for Windows Telemetry in Windows 10, 8, and 7.

Confidential

Principal Technical Writer

Responsibilities:

Wrote Avamar Backup and Recovery User Guides for Exchange, SharePoint, and Windows Servers:

Confidential

Lead writer

Responsibilities:

Wrote Avamar Technical Notes to provide solutions to uncommon use cases or use with third-party products such as Ontrack PowerControls.
Led graphics support team of four writers to provide graphics for 16 writers.
Researched and created corporate-wide accessibility writing standards, based on W3C and Section 504 Guidelines.
Researched, proposed, and obtained approval to purchase and set up a dedicated VMWare server to run test virtual machines exclusively for Bellevue writing team.

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