SUMMARY OF QUALIFICATIONS

• Multi-skilled instructional designer with experience in eLearning design and development, instructor-led training development and presentation, and technical documentation for technical and non-technical audiences.
• Over six years of experience designing and developing multimedia eLearning programs for clients in the fields of software and technology, healthcare, medical devices, finance, business, sales, and human resources.
• Over 14 years of experience as a technical writer/editor in the areas of healthcare/medicine, software and technology, academia, transportation, finance, product design/usability, and soft skills.
• Over six years of success as a freelance copywriter and ghostwriter of print and online content for clients in real estate investing, sports marketing, academia, and product design.

OPERATING SYSTEMS AND SOFTWARE APPLICATIONS

• Captivate, Articulate, MadCap Flare, MadCap Capture, MadCap Mimic, Adobe Acrobat 9 Pro Extended, Adobe Photoshop, Adobe FrameMaker, DreamWeaver, Adobe Fireworks, PaintShop Pro, FastStone Capture
• Microsoft Office MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook, MS Visio
• Subversion and Visual SourceSafe source control systems
• SharePoint and TeamDynamix document sharing systems

PROFESSIONAL HIGHLIGHTS

Confidential

Freelance eLearning Developer

Developed soft skills training storyboards for industrial and technology clients.

Confidential

Freelance Web Content Editor

• Edited professional biographies, blog posts, FAQs, and articles for client websites.
• Ensured proper keyword density and search engine optimization of web content.

Confidential

Contract Instructional Designer

• Designed and developed interactive multimedia eLearning courses for Motorola Solutions public safety products.
• Developed instructor-led courses and lab activities for Motorola Solutions system design and product sales teams.
• Managed project milestones, including conducting needs assessments and task analyses, creating detailed design documents, communicating with subject matter experts, and coordinating documentation reviews.
• Prepared and tested curriculum sets for learning management systems.

Confidential

Contract Copy Editor

Edited reviews of technical, mathematics, and computing books and articles for online computing and technical magazine.

Confidential

Contract Content Developer

• Designed and developed interactive eLearning modules for clients in the medical and food industries, including The Coca Cola Company and CareFusion.
• Performed task analysis and worked with subject matter experts and key managers to document business and technical processes for training development.

Confidential

Contract Instructional Designer and Technical Writer

• Various projects
• Designed interactive eLearning courses for medical, scientific, and financial organizations, including Biomet, Abbott Nutrition, and PNC.
• Created and edited print manuals, audio scripts, and multimedia supplemental kits to accompany eLearning and field experience modules.
• Researched terminology and verified accuracy of medical and business process and procedure information.
• Gathered information via research, meeting transcripts, and subject matter expert interviews. Topics included basic anatomy, medical terminology and procedures, nutrition, product knowledge, sales skills, finance topics and customer service skills.

Confidential

Senior Technical Writer

• Planned and developed documentation sets for medical management software products.
• Wrote and updated online help files for medical case management software.
• Wrote fix notes for monthly software patches.
• Wrote and edited online and print software installation and upgrade manuals for technical audiences.
• Used DITA methodology to create multi-use information topics to be used in a variety of output types and formats, and that facilitate international translation.
• Implemented and managed end user feedback initiative with key external customers.

Confidential

Contract Course Developer

• Developed eLearning modules for ConfidentialFinancial Services Group.
• Topics included business processes, best practices, company policies and company culture, and processes for using financial software applications.
• Conducted meetings with subject matter experts, and performed research to gather course content.
• Participated in and led review meetings to test and evaluate training.

Confidential

Contract Instructional Designer

• Created initial training design/plan for financial associates to learn a new software system.
• Worked with subject matter experts from Change Management and Finance groups to conduct task analysis and gather requirements.
• Developed design documents for financial software system training program.

Confidential

Contract Technical Writer/Editor

• Created and edited training manuals, instructor guides, PowerPoint presentations and other training materials for the statewide Highway Technician Academy Program.
• Coordinated information flow between subject matter experts, developers, and other stakeholders.
• Led and/or participated in course and materials evaluation sessions and pilot classes.

Confidential

Contract Ghostwriter/Technical Editor

• Edited book, Joint Cognitive Systems: Patterns in Cognitive Systems Engineering, by Dr. David Woods.
• Currently editing/polishing book for product designers and Human Factors professionals on creeping featurism and its effect on product usability.
• Edited and re-wrote related articles and papers on usability, human-machine interfaces, and Cognitive Systems Engineering topics.

Confidential

Contract Technical Writer/Editor

• Wrote and edited online and print documentation for the MCI Remote Access Services product suite.
• Documented user interface and user interaction specifications.
• Created software test scripts.
• Edited and wrote material for comprehensive troubleshooting manual for use by global customers and their support centers.

Confidential

Contract Instructional Designer several projects

• Created provisioning software training materials for employees of Ashland Chemical Corporation.
• Designed and developed eLearning modules to train new assistant buyers in business processes and company procedures for Too, Inc.

Confidential

Technical Writer and Instructional Designer

• Wrote online software documentation.
• Developed, designed, planned, and delivered training for internal and external customers.
• Wrote instructional video scripts.
• Wrote and edited commercial and in-house user manuals, procedure manuals, and product literature.