Senior Technical Writer Resume Profile

Confidential

Work Experience

Confidential

Senior Technical Writer/Research Analyst

Participate in focus groups to gather information about wants and needs from Veterans. Research to identify user requirements and task analysis. Participate in meetings and discussions to further the quality of health care for the Veterans.
Work in a team and independently to accomplish tasks and goals for a product.
Create user acceptance testing test scripts, field testing test scripts, and data parity tests scripts for use in data validation for MHV web application and other applications along with other business documents. Create UAT and FT Test Outcome Reports. Collaborate on facilitator's guide.
Participate in defect tracking using MS Excel. Test applications for recorded defects using multiple identifiers. Share defect tracking with development.
Review Business Requirements documents for consistency and accuracy of requirements information. Test the system in a system test environment to validate change requests CR to the system are present and working.

Confidential

Prior Work Experience

Professional and Technical Writer, Web Writer, Content Developer, Curriculum Specialist

Worked as a senior technical writer for documents and web for various companies in RTP. Companies include the following:
GlaxoSmithKline three contracts 2 months, 6 months, and 2 years training department for medical software
Health Point Regular employment, laid off after 20 months as cost saving measure Electronic Health Record software
Nortel contract 2 years telecom
Hill-Rom contract one year medical patient monitoring software
IBM contract 18 months networking
Cisco contract one year networking
Researched and developed content for paper and online information, such as intranets pages Nortel and Glaxo and online help. Developed and designed information, which included interviewing clients, analyzing tasks, and testing information developed with users using talk aloud methods.
Researched and wrote many User Guides, Administration Guides, Online Help, Help Desk documents, Read Me Guides, Installation Guides, training materials and Train-the-Trainer Guides.

Confidential

Skills

Adobe Illustrator, Photoshop, Dreamweaver, InDesign, Fireworks, PageMaker, FrameMaker, FrameMaker SGML, RoboHelp, MadCap Flare, XMetal, Captivate, HTML, XHTML, XML, DHTML, CSS, RDF, DC, Prot g , SPSS, UNIX, UML, Access, PowerPoint, Excel, Word, Note Tab Lite, CodeWarrior, Documentum, SharePoint, Wrapper, Morae Manager and Observer SnagIt, Axure, Visio, Balsamiq, Paint Shop Pro

Professional Affiliations

American Society for Information Science and Technology ASIST issued 2009
American Society for Technical Communication STC issued 1997
Association for Computing Machinery ACM issued 2008

Publications

Dostert, M. 2010 . To What Extent Does Domain Knowledge Influence Search Stopping Behavior ASIST National Conference, Poster Track. New Orleans, October 2011.
Kelly, D., Cushing, A., Dostert, M. Niu, X. 2009 . Social search bias: Can users be induced to take bad query suggestions SIGCHI, Presentation, April, 2010.
Dostert, M. Kelly, D. 2009 . Subjects' Estimates of Recall and Stopping Behaviors. SIGIR Poster Track. SIGIR Conference, Poster Track, Boston, July 2009.

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