Technical Writer Resume Profile, NJ - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer/Business Analyst

Provides Software Technical Writing and Web Content Management Support for The Center for Child Well-Being: Division of Child Support Enforcement

Confidential

Business Analyst

Analyzed and audited Deliverable Process which included interviewing SMEs, conducted a GAP Analysis and prepared a Quality Audit Report.
Created a Training Plan and Workshop to improve the Deliverables process.
Redesigned the CMS site SharePoint 2010 site to increase efficiency.
Created SOP for the Technical Writing department.

Confidential

Freelance Contributor

Contributed 9 articles as a Freelance Contributor contract for Consumer Health series.

Confidential

Requirement Analyst

Updated current requirements includes RTM and the RTVM using IBM RequisitePro and Quality Center.
Prepared SDLC documentation.

Confidential

Requirement and Functional Analyst /Tester

Facilitated requirements elicitation workshops, created test scripts, developed screen mock-ups and use cases, updated RTM and RTVM, and worked with IBM developers and the IRS client in an Agile environment.
Managed Deliverable project schedule using MS Project and CMS using SharePoint 2007 and 2010.
Created SQL Queries and assisted junior DBA with Crosswalk and Data Dictionary creation using Toad.
Prepared and edited SDLC documentation and Application user documentation.
Worked with Application Deployment team to define Incidents and develop an Incident Reporting process using Rational ClearQuest.

Confidential

ISO 9001 Consultant

Created SOPs and updated project roadmaps.
Provided advice on gaining ISO 9001 certification based on past certification experience.
Prepared IT Processes for CMMi level and ISO 9001 audits and certification.
Tested SharePoint Approval and Incident Reporting Procedures for the IT department.

Confidential

Consultant/Project Coordinator

Created SOPs, prepared the Division's Weekly Activity Briefs, created Incident Reports for Executive Management and assisted in ATF's IPv6 Transition Project.
Managed the WAN Desk Website using HTML and Visio.
Documentation Project Manager and Configuration Management using Serena Dimensions and CSAM.

Confidential

Business Analyst/Technical Writer

Provided Requirement gathering support for the JAD RAD sessions.
Acted as liaison between Technical and non Technical users.
Conducted interviews, document analysis, task and workflow analysis using Requisite Pro and Documentum.

Confidential

Tester/Business Analyst

Wrote and Edited official memos for the Communication Branch Chief.
Worked with SharePoint Developer as a tester, to develop workflow processes and to develop user documentation using Infopath, SharePoint 2010 and MOSS 2007.
Provided Technical Writing support for ITSD's Communication Department for the Administrative Offices of the U. S. Courts.