SUMMARY:

• Over 20 years of technical writing experience, including API docs, user guides, admin guides, web help pages, videos and podcasts.
• Experience designing, developing and creating materials.
• Working with wiki systems (Confluence) and CMS (Joomla, Drupal).
• Complete video production, including storyboarding, dialog scripting
• Knowledge of Hadoop, MapReduce, HBase, data analytics, Docker, Kubernetes
• Read and understand C/C++, SQL, Java 8, Pascal/Delphi, and JavaScript.
• Worked in waterfall and agile environments.

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Mt. View, California

Responsibilities:

• Working as a contract technical writer in the Developer group. Writing internal developer documents and web - based content using markdown language.

Technical Writer

Confidentias, San Jose, California

Responsibilities:

• Working as a contract technical writer in the Cisco Services group, documenting API, SDK and UI functionality for a new Cisco Machine Learning-based product. Worked with Java 8, Apache Kafka, Hadoop, Docker, and Kubernetes. Using CA Rally to track agile user stories. Used GIT and BitBucket as doc repository.

Technical Writer

Confidential, San Jose, California

Responsibilities:

• Worked on a technical writing team to provide technical content for Internal Confidential staff to educate and respond to external customer business requests.

Technical Writer

Confidential, Sunnyvale, California

Responsibilities:

• As a technical writer, researched topics and technologies to understand business processes and systems for online retail (walmart.com). Also involved communicating with teams in remote geographical locations and time zones. Worked with Confluence wiki, Office365 and MS-Visio for creating technical network topologies and diagrams. Working with business processes, REST API and web technologies.

Course Developer/Technical Writer

Confidential, Sunnyvale, California

Responsibilities:

• As a course developer, involved with product managers, marketing, and sales engineering to develop instructor-led and online/interactive product classes. Use of FrameMaker and PowerPoint to create student and instructor guides. Use of other tools like Adobe Captivate, Camtasia Studio, and Articulate to create computer-based (CBT) materials, including voice-over context-sensitive scripts read by professional voice-over person. Worked with Perforce document system.

Sr. Technical Writer/Course Developer

Confidential, San Jose, California

Responsibilities:

• Working in the Data Management (DM) team on creating and modifying computer-based modules for on-line and class use. Using Adobe Captivate, Camtasia Studio, MS-Office 2010 suite, MS-Publisher, plus other tools. Working with R, Python, SQL, Hive and Pig languages. Also using Hadoop in two Cloudera CDH34A 600+ node clusters. Used OmniGraffle drawing tool with MS-Visio.

Sr. Technical Writer

Confidential, Redwood City, California

Responsibilities:

• Working in a startup environment to create and document internal and external documents for the company’s home security devices. Including interviewing of engineers, marketing and product management staff, testing of devices. Using MadCap Flare v8, MS-Office, JIRA, Confluence wiki, SVN, Android SDK tools. Producing PDF, MS-Word and HTML-based output.

Sr. Technical Writer/Trainer

Confidential, Cupertino, California

Responsibilities:

• Working in a startup environment to create and document internal and external documents and web content for the two main products the company produces. Interviewing engineers, testing and using the products at Alpha and Beta stages, including GA releases. Involved in creating videos for product and marketing purposes that are now on the company’s web site and Amazon’s AWS web site for viewing. Using Camtasia Studio, SnagIt, MS-Office Suite, MS-Expressions Web Studio, Adobe Acrobat and DreamWeaver CS5. Working with Joomla 1.5 for web site content management and content. Working with Hadoop, Cloudera, Amazon EMR/S3, Pig, Hive and Big Data. Using GitHub as a document repository system.

Copy Editor

Confidential, Cupertino, California

Responsibilities:

• Working with Apple Sales (AST) group to edit, revise and create materials for third-party vendors to use for purposes. Using Apple iWork ’11 Pages, Keynote and Numbers products. Working on Apple Mac using OS X 10.6.6. Providing editing, proofreading and review of content. Working on a part-time basis.

Sr. Technical Writer

Confidential, Palo Alto, California

Responsibilities:

• Working with IT operations and networking staff to create internal policies, process and procedural documents, both printed and web-based. Web-based documents and content used MS-SharePoint and included administration, setup, configuration and updates of site pages. Use of MS-SharePoint to distribute and manage documents. Creating InfoPath 2010 interactive forms. Created on-line internal channel on Confidential Academy/SharePoint for entire company to view videos. Providing mentoring and supervision to junior-level writer. Use of MS-Visio, MS-Office 2010, MS-Visual Studio 2010 and MS-Silverlight v4 to create, edit and modify documents and animated materials. Creating basic Windows 7 Mobile phone applications using Visual C# and Silverlight 4.

Sr. Technical Writer

Confidential, Palo Alto, California

Responsibilities:

• Working as a sole technical writer and editor in a small startup environment. Creating original doc plan, evaluating and establishing documentation tools and formats, style guide. Working closely with product marketing, sales and engineering teams to determine content and product testing. Use of SVN and Help Studio 3 documentation tools. Use of Flex/MXML/ ActionScript to test, evaluate and modify product content. Use of Joomla CMS system to implement company web site and internal wiki-based document library. Used Omnigraffle drawing software.

Confidential

Sr. Technical Writer

Responsibilities:

• Working as a senior-level technical writer, editor and trainer in contractor roles in a variety of environments and on different projects. Worked on API and developer documentation, user guides and manuals, on-line content, e-Learning materials, courses and materials. The gaps between certain dates are due to unemployment or for personal time off to work on completing my BS and MS degrees. Worked with Java and C/C++ programming and API documentation. Used DITA/XML document mapping and document repository.