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Senior Technical Writer Resume

Newark, NJ

SKILLS\SOFTWARE: XML, SQL, MS CRM, MS SharePoint, CVS, Adobe FrameMaker, Illustrator, Photoshop, Acrobat, MS Power Point, Quadralay WebWorks Publisher, RoboHelp Office Suite, Microsoft Office, FrontPage, DITA, CorelDraw, Snag it, Windows 7, Windows XP, Windows Server 2008, network infrastructure including SQL Server, IIS, HTTP, Xipc.

EXPERIENCE: Technical Writer

Confidential Newark, NJ Contract Position

  • Creation and management of all documents being submitted for a Panasonic Class 2 medical device, including the creation of both Operational and Software related SOPS.

Technical Writer

Confidential

Piscataway, NJ Contract Position

  • Created and modified Ericsson Discovery and Reconciliation (EDR) documentation including two adapter guides that describe how to install and configure communication with various Network Elements (NEs) or Element Management Systems (EMS).
  • Updated CNUM (Customer Number Management) legacy documentation including Installation, Web Deployment, Maintenance, Database, API and online help.

Senior Technical Writer Confidential

Confidential

Newark, NJ Contract Position

  • Created entire documentation set from scratch including an online WIKI reference guide for WorkFusion and CrowdVirtualizer cloud based applications. These applications allow users to create complex task flows for various end points including Amazon Mechanical Turk (M Turk) and internal company intranets via CrowdVirtualizer. WIKI markup language utilized via Atlassian Confluence product.
  • Created various tutorials on the WorkFusion application to aid users in the production and management of tasks. Guides were produced in MS Word and include both screen captures (using Snagit), illustrations (using Visio) and text output to the PDF format.
  • Created several Power Point slide presentations for various sales related meetings. Presentations included custom templates, text and graphic animations and transitions between slides.
  • Created Style Guides and front matter for all documentation to establish a consistent look and feel for the company.

Senior Technical Writer

Confidential

Piscataway, NJ Contract Position

  • Created documentation to support the newest Release of nFX SIM One application used to monitor enterprise wide organizations. Process included interviewing SMEs and working with QA and Support personnel.
  • Application support for customer help desk issues on both Windows and Unix platforms.
  • Produced Power Point presentations introducing new company name, objectives and mission statements in accordance with marketing team.

Technical Writer

Confidential

Parsippany, NJ Contract Position

  • Created documentation to support the creation of Tiffany s ecommerce domain rebuild with a strong emphasis on PCI Requirements including: Server Configuration Standards, Active Directory Design Specifications, Data Retention and Security Policies.
  • Created standardized templates for design specifications, business requirements, policy, process flow, and architectural design documents using MS Word and MS Visio running on the Windows 7 platform. All documents maintained within the role of the project s SharePoint website administrator.

Technical Writer\Online Help Developer

Confidential

Edison, NJ Contract Position

  • Completed online help system using RoboHelp to support in house application that creates and tracks Development Modification Requests and Support Tickets for the Global Application Support Group.

Senior Technical Writer

Confidential

Tarrytown, New York Contract Position

  • Produced technical customer bulletins for Point of Care (POC) product line utilizing MS Word. Evidence of compliance for regulatory requirements provided.
  • Proofed, edited and finalized documents for compliance language translations. This task included working with translation agencies and creating auditable supporting data packages.

Senior Technical Writer

Confidential

New Jersey Contract Position

  • Created Getting Started Guide for Alloy Discovery Network Inventory Solution running on Windows XP Professional, Windows Server 2003, Windows Server 2008, Linux and Mac OS. Application utilizes various network audit methods including Active Directory for network asset discovery. Document was created using FrameMaker and Acrobat utilizing Windows 7.
  • Created Administration Guide for Alloy Navigator Express Help Desk and Asset Management solution utilizing FrameMaker and Acrobat. Document created using FrameMaker and Acrobat utilizing Windows 7 OS.

Senior Technical Writer\Online Help Developer

Confidential

Edison, New Jersey Permanent Position

  • Responsible for entire documentation set associated with nFX SIM (Security Information Management) One application, designed to monitor and administer the security of an enterprise network.
  • Documentation Product Manager Coordinated a team of three writers working on various aspects of the nFX SIM One application suite. Internal development documents controlled via MS CRM in conjunction with MS SharePoint.
  • Produced documentation utilizing single source technology employing FrameMaker in conjunction with both Quadralay WebWorks and RoboHelp to produce JavaHelp, XML and PDF files.
  • Analyzed content for DITA conversion using Quadralay ePublisher conversion tool.

Senior Technical Writer/Online Help Developer

Confidential

Paramus, New Jersey Permanent Position

  • Responsible for all documentation associated with Passport s object orientated multi tier applications currently deployed in the Telecom and Financial markets.
  • Produced installation guide for multi tier presentation agent utilizing Xipc software in conjunction with IBM WebSphere, Tomcat, and Apache software.
  • Created cross platform web based help systems using RoboHTML for the inProcess software suite (this includes an Order Entry System, Task Flow Management, a Business Process and Roles Editor).
  • Created online help system for inField application, which provides real time wireless solutions utilizing thin client architecture and J2EE Java running on the PDA platform.

Technical Writer/Online Help Developer

Confidential

Islandia, New York. Permanent Position

  • Created help modules for ARCserveIT Enterprise backup application.
  • Created HTML based help for eTrust Firewall.

Technical Writer/Online Help Developer UNIX Division

Confidential

New York. Permanent Position

Responsible for all UNIX related documentation:

  • Created HTML based help system for ARCserveIT for UNIX, utilizing FrameMaker and Quadralay WebWorks Publisher conversion tool.
  • Produced hard copy and PDF based installation guides for ARCserveIT for UNIX, running on AIX, Informix, Solaris, and HP 9x/10x, in addition to installation guides for database agents running on Oracle and Sybase.

Technical Documentation Writer

Confidential

Great Neck, New York. Permanent Position

  • Author of end user manuals associated with the Todd s product line including CD R Mastering systems, large volume CD ROM tower units in addition to creating the Todd TAJ2000 CD ROM Jukebox user manual, quality control documents, and assembly instructions including detailed drawings produced in CorelDRAW.

Technical Writer/Programmer

Confidential

Great Neck, New York. Permanent Position

  • Creation of tutorials for end user training, including training and support of end users utilizing Aster*x and Accell (4GL) product operating on Sun OS.
  • Generation of SQL based queries and reports from Sybase Relational Database utilizing Sybase SQL and SQL Report Writer.

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