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Senior Technical Writer/technical Writer-editor Resume

VT

QUALIFICATIONS

Technical writer for software and hardware, including technical manuals, end-user and installation guides, tutorials, online and context-sensitive Help. Nine years of experience documenting software and electro-mechanical devices; subjects include manufacturing, public emergency radio, and computer-assisted turbomachinery design.

COMPUTER

Help tools: RoboHelp for WinHelp and HTML; Madcap Flare for HTML Help.

Desktop publishing: FrameMaker, Acrobat, MS Word and MS Office, Quadralay Webworks.

Graphics: Illustrator, Visio, SnagIt, Corel Designer, Paintshop Pro, Photoshop.

Familiarity: XML, UNIX, C++, SQL, Dreamweaver, Frontpage, What's This? Help, QuarkXpress, Perforce (source control).

EMPLOYMENT

Senior technical writer/Technical writer-editor, Concepts NREC, Confidential, VT

  • Write and edit HTML Help for all design programs (meridional and 3D turbomachinery design, stress analysis, and computer-assisted manufacturing).
  • Write and edit tutorials and user guides.
  • Manage foreign language versions of online Help (Russian and Japanese).
  • Test user interface and write bug reports for all programs; interview software developers.
  • Create supplementary materials for Help documentation, including Powerpoint slides and pdfs.
  • Revise documentation according to criteria of sales and documentation departments; manage document source control.
  • Edit SBIRs, ASME conference papers, and newsletters.
  • Write document plans, manage all documentation projects.

Technical writer, Confidential, Newfield, ME/Billerica, MA

  • Wrote and edited installation-operation manuals for end-users and field personnel.
  • Documented network processor for system administrators, including instructions for maintaining database of system users and radio subscribers;
  • Wrote user interface manual for public safety radio dispatchers, installation and operation manuals for field personnel;
  • Interviewed engineers and field technicians, also consulted with QA.
  • Created and edited Visio graphics describing network architecture and process flow.
  • Subjects included public safety radio, database maintenance, hardware setup, software installation, and radio-repeater alignment.
  • Maintained records of documentation archives.

Technical writer, Confidential , Auburn, Maine

  • Wrote standard operating procedures for the plant; interviewed line crews and technical departments; photographed equipment and procedures; designed page layout and templates; revised material specifications database.

Technical writer, Confidential, Gorham, Maine

  • Wrote documentation for all products, including manuals and start-up guides for digital and analog tension controllers, brakes, clutches, and software interfaces.
  • Designed templates for all documentation, in consultation with sales and marketing departments.
  • Created all graphics and screen scots.
  • Produced foreign language manuals (language versions included French, German, and Spanish).
  • Tested software and hardware.
  • Revised brochure copy and advertorials for marketing department and company web site.

Instructor, Department of English, Confidential at Orono

  • Taught Technical Writing and College Composition
  • Lead computer-assisted classes (Mac/OS)

Instructor in rhetoric and composition, Department of English, Confidential, Athens, GA

  • Implemented Internet classroom programs, Web bulletin boards and chat rooms;
  • Lead computer-assisted classes (IBM PC/Windows);

Copy editor, Confidential, 1 Penn Plaza, NYC

  • Copy edited books, journals, and newsletters for Business and Industry, Accounting and Law divisions.
  • Prepared and coded manuscript files for desktop publishing (SGML and QuarkXpress); indexed book manuscript.
  • Wrote progress reports on book manuscript for production staff.
  • Consulted with editors on style for journals and newsletters.

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