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Lead Technical Writer/business Analyst Resume

Blythewood, SC

OBJECTIVE: A business analyst/technical writer position

Programming Languages: COBOL, Assembler, JCL, PL/1, RPG, and Database

PROFESSIONAL EXPERIENCE:

Confidential, Blythewood, SC.

Position: Lead Technical Writer/Business Analyst

Previous position: Programmer/Analyst

Business Analyst:

  • Tested the Personal Auto, Homeowners, Dwelling Fire, Business Owners Policy, and Commercial Package Policy lines of business in various testing environments for the Agency Link product.
  • Developed TestPartner scripts for automated testing in the Agency Link system.

Lead Technical Writer:

  • Created and maintained system documentation and training guides for several products using Adobe FrameMaker, Microsoft Word, and Adobe Acrobat Professional.
  • Created online help using WebWorks to translate Adobe FrameMaker files into HTML.
  • Modified Visual Basic Queries/Macros to produce Agency Link Excel spreadsheets for defects and enhancement issues for multiple testing environments.

Programmer/Analyst:

  • Created two security programs using COBOL, CICS, DB2, and JCL as a host programmer.

Software Knowledge:

  • Microsoft Office products, Adobe Acrobat Professional, Adobe FrameMaker, Visio, PaintShop Pro, WebWorks, TestPartner, and HTML.

Confidential, Blythewood, SC.

Position: Programmer/Analyst

  • Developed and maintained private passenger auto rating programs on a PC using MicroFocus COBOL.
  • Developed and maintained private passenger auto rating programs and declaration pages on the mainframe using COBOL and JCL.
  • Supervised a group of three during a coding project.

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