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Technical Helpdesk Resume

OBJECTIVE

To obtain a challenging technical engineer position that leverages my creative problem solving abilities and leadership skills. I am seeking a position that allows me to continue developing as a reliable team player that works well with little supervision, displays a positive supportive attitude, and has great customer service skills.

PROFESSIONAL EXPERIENCE

Confidential

Technical Helpdesk

  • Interact with users via telecommunication and email resolving computer issues with applications we support.
  • Software installation & troubleshooting for Microsoft 2007& 2010 products.
  • Responsible for escalated issues for client’s ftp or tfpt server connectivity.
  • Document helpdesk tickets and resolutions.
  • Password Resets within Confidential websites
  • Website modifications for applications owned by Visa and Master Card.
  • Determine and help correct errors through Excel, and Text Pad.
  • Proxy into internal system to determine the problems or error messages the clients are experiencing.
  • Provide system trainings shortcuts troubleshooting for internet explorer 7, 8 & 9 using internal applications.
  • Edit Html coding

Confidential

Customer Service/Helpdesk Representative

  • Password resets in 3 different Confidential websites.
  • Gave instructions for building reports using internal software.
  • Document helpdesk tickets and resolutions
  • Submitted fraudulent activity on shared drive.
  • Involved the correct technical teams to resolve the client's computer issues.

Confidential

Intern

  • Setup and tested TCP/IP connectivity using VM ware
  • Configured fault tolerance for DHCP servers using split scopes using VM Ware
  • Configured client reservation
  • Domain Account Management
  • Added members to a domain
  • Created resources and allowed access
  • Installed software programs
COMPUTER SKILLS

Software: Microsoft Office Suite 2007 &2010, Pearl Script

Computer Languages: C++, HTML

Operating Systems: Proficient in Windows XP, Windows Server 03, Windows 2008, Windows Vista

Ticketing Systems: Oracle and Remedy

Networking: TCP/IP Configuration, DHCP Configuration, DNS Configuration, VLAN, Switches and Router trouble shooting, IP address subnetting, Protocol Configurations

Systems Administration: Implementing group policies, creating active directories, creating domains, using command prompts, Website modifications

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