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Principal Technical Writer Resume

Burlington, MA

SUMMARY

  • Consistently demonstrated expertise, creativity, and customer - focused presentation in written communication for over two decades in the software industry and 12 years in the textbook industry.
  • Proactively implemented and carried out user interface review procedures at two companies to promote usability, linguistic accuracy, and consistency of style.
  • Won Society for Technical Communication (STC) awards as both writer and editor.
RECENT EXPERIENCE

Confidential, BURLINGTON, MA

Principal Technical Writer
  • Write and maintain online help and training materials supporting applications used to develop and deploy e-mail marketing campaigns.
  • Develop marketing collateral.

Confidential, Bedford, MA

Principal Technical Writer

  • Wrote programming documentation supporting new mobile product and updates to proprietary ABL language.
  • Participated in Agile development process.

Confidential, Merrimack, NH

Contract Technical Writer

  • Wrote and edited documentation of development tools for internal clients who designed applications supporting a variety of financial services solutions.
  • Participated in Agile development process.

Confidential, Bedford, MA

Principal Technical Writer

  • Wrote STC award-winning online help for Eclipse-based integrated development environment (IDE).
  • Developed and implemented UI guidelines and served as linguistic consultant for diverse development team.
  • Successfully met ongoing challenge of mastering and explaining rapidly evolving technologies.
  • Developed and delivered documentation for numerous components of OpenEdge and FUSE product lines.
  • Studied and evaluated Darwin Information Typing Architecture (DITA) methodology.

Confidential, Tewksbury, MA

Principal Technical Writer and Corporate Editor

  • Wrote manuals and online help for ProductCenter data management and product development applications.
  • Consulted on UI design and approved all screen text.
  • Edited drafts from documentation and training contributors.
  • Reviewed and copyedited marketing materials.
TOOLS AND TECHNOLOGIES

  • Adobe FrameMaker / RoboHelp / Acrobat
  • Microsoft Word / Excel /Visio / PowerPoint / VSS
  • MadCap Flare
  • Oxygen XML Author
  • Author-it
  • Corel Paint Shop Pro /DRAW / PHOTO-PAINT
  • SnagIt
  • Rational ClearCase
  • Tortoise SVN
  • Eclipse

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