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Sr. Technical Writer Resume

SKILLS:

Possess strong written and verbal communication skills; ability to work with Subject Matter Experts (SME) and write clear and concise procedures /documents. Proficient in Microsoft Office System, Microsoft Visio®, QuickBooks, Snag - It, Share Center; have strong communication skills, excellent customer service, and interpersonal skills. Also possess the ability to work well independently in a team-oriented, collaborative environment under pressure, and under strict deadlines.

EXPERIENCE;

Confidential, Sr. technical Writer / Editor

  • Participated in the Corporate Advanced Project to document / update specific policies, procedures, and guidelines for SunTrust Bank.
  • This conversion project required great flexibility and fast turnaround.
  • Completed two to three procedures weekly, which were expected to be finished, formatted, and approved by three management levels (quality control, SME, and SME’s manager).
  • Utilized existing MS Word templates to create procedural documentation:
  • Manipulating screenshots.
  • Redacting fiduciary information using Snag-It.
  • Updating procedural documents on the Policy Procedure Manager (PPM).
  • Worked closely with SMEs to acquire information for the completion of all assigned procedures.

Confidential, Sr. technical Writer / Editor

  • Wrote, rewrote, and/or edited technical documents; primarily statements of work and proposals for outsourced services.
  • Conducted quality reviews for written material such as the Disaster Recovery Report, Technical Refresh Document, Technical Design Documents, Statements of Work, and amendments to contractual agreements.
  • Created technical design documents, user guides, and developer guides.
  • Acquired subject knowledge by interviewing technology engineers, architects, and program/project managers, tinkering with R&D applications, vendor documentation, contractual documents, and a comprehensive review of technical specifications.
  • Conferred with customer representatives in business units, audit department, and development teams.
  • Proactively created templates to simplify various processes.
  • Updating, version tracking, and archiving documents on SharePoint.

Confidential, technical Writer

  • Participated in an enterprise-wide project to document all the policies, procedures, and guidelines for SunTrust Bank.
  • This conversion project required great flexibility and fast turnaround.
  • Completed two to three procedures weekly, which were expected to be finished, formatted, and approved by three management levels (quality control, SME, and SME’s manager).
  • U tilized and modified existing MS Word templates to create documentation, which also included Visio-created process flows and screenshots that were generated using Snag-It.
  • Worked closely with SMEs to acquire information for the completion of all assigned procedures.

Confidential, Technical Writer

  • Wrote the request for proposal (RFP) to implement health care reform within the Commonwealth of Virginia for the Department of Medical Assistance Services (DMAS).
  • Collaborated with SME’s i.e. engineers and departmental heads to compile and organize the narrative.
  • Conferred with customer representatives in business units, audit department, and development teams.
  • Developed schedules and ensured that simultaneous proposal sections all stayed on track.
  • Managed proposal inputs and content.
  • Lead kickoff meetings and proposal reviews with business development and functional area leads.

Confidential, Online English Teacher

  • Formally organized Ramah Institute of Theology’s English department also taught college writing, and creative writing online.
  • Conducted college-level courses in the field of English; areas of instruction include expository writing, encompassing the creation, organization, style, and revision of writing, research, and documentation.
  • Responsible for preparing and delivering lectures and leading virtual classroom discussions
  • Created an intranet that serves as a platform where the students can log in, register for classes, take online classes, pay fees, and read school announcements.
  • Administered and graded examinations.

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