Sr. technical Writer Resume

SKILLS:

Possess strong written and verbal communication skills; ability to work with Subject Matter Experts (SME) and write clear and concise procedures /documents. Proficient in Microsoft Office System, Microsoft Visio®, QuickBooks, Snag - It, Share Center; have strong communication skills, excellent customer service, and interpersonal skills. Also possess the ability to work well independently in a team-oriented, collaborative environment under pressure, and under strict deadlines.

EXPERIENCE;

Confidential, Sr. technical Writer / Editor

Participated in the Corporate Advanced Project to document / update specific policies, procedures, and guidelines for SunTrust Bank.
This conversion project required great flexibility and fast turnaround.
Completed two to three procedures weekly, which were expected to be finished, formatted, and approved by three management levels (quality control, SME, and SME’s manager).
Utilized existing MS Word templates to create procedural documentation:
Manipulating screenshots.
Redacting fiduciary information using Snag-It.
Updating procedural documents on the Policy Procedure Manager (PPM).
Worked closely with SMEs to acquire information for the completion of all assigned procedures.

Confidential, Sr. technical Writer / Editor

Wrote, rewrote, and/or edited technical documents; primarily statements of work and proposals for outsourced services.
Conducted quality reviews for written material such as the Disaster Recovery Report, Technical Refresh Document, Technical Design Documents, Statements of Work, and amendments to contractual agreements.
Created technical design documents, user guides, and developer guides.
Acquired subject knowledge by interviewing technology engineers, architects, and program/project managers, tinkering with R&D applications, vendor documentation, contractual documents, and a comprehensive review of technical specifications.
Conferred with customer representatives in business units, audit department, and development teams.
Proactively created templates to simplify various processes.
Updating, version tracking, and archiving documents on SharePoint.

Confidential, technical Writer

Participated in an enterprise-wide project to document all the policies, procedures, and guidelines for SunTrust Bank.
This conversion project required great flexibility and fast turnaround.
Completed two to three procedures weekly, which were expected to be finished, formatted, and approved by three management levels (quality control, SME, and SME’s manager).
U tilized and modified existing MS Word templates to create documentation, which also included Visio-created process flows and screenshots that were generated using Snag-It.
Worked closely with SMEs to acquire information for the completion of all assigned procedures.

Confidential, Technical Writer

Wrote the request for proposal (RFP) to implement health care reform within the Commonwealth of Virginia for the Department of Medical Assistance Services (DMAS).
Collaborated with SME’s i.e. engineers and departmental heads to compile and organize the narrative.
Conferred with customer representatives in business units, audit department, and development teams.
Developed schedules and ensured that simultaneous proposal sections all stayed on track.
Managed proposal inputs and content.
Lead kickoff meetings and proposal reviews with business development and functional area leads.

Confidential, Online English Teacher

Formally organized Ramah Institute of Theology’s English department also taught college writing, and creative writing online.
Conducted college-level courses in the field of English; areas of instruction include expository writing, encompassing the creation, organization, style, and revision of writing, research, and documentation.
Responsible for preparing and delivering lectures and leading virtual classroom discussions
Created an intranet that serves as a platform where the students can log in, register for classes, take online classes, pay fees, and read school announcements.
Administered and graded examinations.

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