Technical Writer Resume Columbus, Ohio - Hire IT People

SUMMARY:

Designing, researching, writing, and testing documentation/training, printed and online
Delivering training courses that increase customer satisfaction
Ability to quickly grasp complex technical, engineering, or scientific information, and present it in an easy - to-understand way for high-school-level audiences
Managing multiple documentation/training projects with varying requirements, schedules, and work flows
Working independently and with remote workgroups
Mentoring and providing assistance to team members.

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Columbus, Ohio

Responsibilities:

Created 40+ detailed system flowcharts enabling software developers to more easily and accurately implement new features.
Provided detailed descriptions (100+ documents) for mainframe, JEE, & MarkLogic Server XML-based content delivery systems, a software life-cycle management system, and part of the online products business services system, to support employee job performance and new employee training.
Produced 13 system overview presentations to assist managers with project improvement planning.
Updated design documents for 10+ BAL-based mainframe database management systems to help ensure more accurate system testing and improved product descriptions for external users.
Updated billing requirements documentation to aid coordination between billing and content delivery systems.
Maintained several company SharePoint and Wiki sites for internal technical documents and project-related artifacts.
Effectively interacted with multi-functional teams, including marketing, quality assurance, development, and online services, to develop system documentation.
Leveraged expert knowledge of office productivity software to assist team members with documentation-related tasks.

Technical Writer

Confidential, Columbus, Ohio

Responsibilities:

Developed, tested, and published 3 user guides (including a context-sensitive help format) for online Uniform Commercial Code filing system.