SUMMARY:

• A strong individual contributor and project leader with initiative and excellent communication skills. Recognized by management for strengths in meeting deadlines and improving product usability
• Virtualization and cloud technologies, SaaS, mobile broadband services and hardware, storage software and hardware, client/server, time and attendance software, and database products
• Agile documentation development experience
• Design thinking methodology
• XML, single - sourcing, modular documentation, and Information Mapping
• Developed and delivered training
• Background in Instructional Design

TECHNICAL SKILLS:

Collaboration tools: Atlassian Confluence and JIRA, Microsoft SharePoint, MindTouch, Podio, TWiki, Sharefile

Document Management Systems: easyDITA, Astoria, Tortoise SVN, IBM Clear Case, Vasont by unicode, CMS content management system, Intra.doc, Visual Source Safe, Xerox DocuShare

Authoring and Graphic tools: DITA, DocBook, EasyDITA, Oxygen, Arbortext XML Editor, XMetal XML Editor Pro, Oxygen XML, Adobe Creative Cloud, Adobe FrameMaker and Structured FrameMaker, WebWorks ePublisher, Adobe Acrobat, Illustrator, and Photoshop, RoboHelp and RoboHTML, Dreamweaver, Microsoft Word, PaintShop Pro, Visio, Camtasia, ScrumWorks Pro

PROFESSIONAL EXPERIENCE:

Senior Technical Writer/Information Architect

Confidential, Sunnyvale, CA

Responsibilities:

• Update existing and develop new System Develop manuals, Test Procedures, and System Integration manuals for Dolby Vision product SDKs
• Working with QA, edit and update instructions for online SDK test procedures
• Support N. American writers developing DITA content
• Work with Information Architects team to develop DITA best practices and delivery strategy
• Review, revise, and create ISCaP Standard Operating Procedures, proposals, and reports.
• Design and manage ISCaP SharePoint documentation repository.
• Provide documentation support for executive management about the organization's strategic direction and tactical execution.
• Create and deliver ISCaP writing guidelines training.
• Conduct weekly Order Management team meetings.

Senior Technical Writer/Information Developer

Confidential, Fort Lauderdale, FL

• Work with product design team to evaluate and update XenDesktop Studio user interface text, design, and hyperlinked information
• Coordinate documentation deliverables XenDesktop for with Developers, Program Management, and Localization
• Produce configuration guide for deploying XenDesktop on Amazon Web Services VPC
• Produce topics, blog entries, video scripts, and guides for App Orchestration cloud-based configuration and delivery of desktops and applications for enterprise customers and service providers.
• Update internal Technical Publications documents
• Update existing Administration, Installation, and Users Guides, and Release Notes for patch releases.
• Create Administration and Installation and Configuration Help and Users Guides for new EAsE release.
• Participate in daily and monthly SCRUM meetings to determine documentation needs for each development sprint.
• Coordinate with Training department to deliver and coordinate user and training materials for new EAsE release

Principal Technical Writer

Confidential, Chelmsford, MA

• Coordinated writing, production, and translation
• Updated template, graphics, and edited the UMTS HubBub User Guide.
• Participated in HubBub usability testing.
• Updated template, graphics, and edited the CDMA HubBub User Guide, and Getting Started.
• Updated CDMA Femtocell Service Manager Installation and Update Guide
• For each release, updated System Overview, Network Element Command Line Interface Guide, Logs Reference, and Software Installation Guide
• Working with the database administrator and XML consultant, devised, tested, completed, and documented procedure for converting structured FrameMaker files to XML for loading into and creating documents from database. Applied this procedure to streamline and accurately capture new commands and logs for updating the 4000-plus page Command Line Interface Guide and Logs Reference.

Principal Technical Writer

Confidential, Marlborough, MA

• As documentation project lead, coordinated writing, production, and translation of product documentation for host bus adapters, and remote boot strategies.
• As writer, created documentation for Network Storage Solutions applications, including multi-pathing software, Brocade and McDATA Fibre Channel switches and host bus adapters, and remote boot strategies. Designed and created product installation and user guides, application notes, and release notes. Install and run software products to develop and test documentation.
• As a member of the single-sourcing team:
• Converted FrameMaker documentation to XML, test DTDs and style sheets, and share common documentation across the product sets, reducing page count, and creating cost savings
• Developed, test, and troubleshoot modularization processes using Vasont content management system
• As project lead, coordinated writing, production, and translation of product documentation. Merged doc sets for product families, reducing page count, improving usability and accuracy, and decreasing delivery costs.
• Served as onsite liaison between Horizon Interactive writers and HP documentation management. Generated new business for Horizon Interactive by actively seeking and delivering new projects.
• Participated in team of editors and writers to develop HTML-based help style guidelines.

Principal Technical Writer

Confidential, Chelmsford, MA

• Project lead for writing team and designed and created printed documentation and STC award-winning Windows online help for the labor management software. Documentation includes database reference and administration, product installation, and user guides. Installed and ran software products to develop and test documentation to ensure accuracy.
• Researched, tested, and selected HTML-based Help tools for the Technical Publications group.