SENIOR Technical Writer/Editor Resume Falls Church, VA - Hire IT People

SUMMARY:

Over 15 years of experience as technical writer/editor at increasing levels of responsibility
Most recently, developed & managed customer - facing documentation for a software developer with an Agile SDLC
Extensive experience creating and managing web content on SharePoint and Google Sites platforms
Earned eight performance awards worth over $10,000
Active TOP SECRET/SCI clearance in JPAS

TECHNICAL SKILLS:

Languages: HTML, CSS

Programs: MS Office, Project, FrameMaker, ePublisher

Flowcharts: PowerPoint, Visio

Graphics: Paint Shop Pro

Content Management Systems: Google Sites, SharePoint, LiveLink, Dreamweaver

Operating Systems: Windows 7, 8, 10

Databases: Access, MySQL

Hardware: Servers, mobile devices, computer systems, peripheral equipment

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

SENIOR Technical Writer/Editor

Responsibilities:

Collaborated with technical SMEs to produce and maintain an extensive library of HIT release notes, user guides, requirements documents, and associated templates
Sample feedback from client: “You are a tremendous asset to our team… It has been a great pleasure having you on our team. You are a miracle worker…You're doing a marvelous job. You've definitely made a positive difference, and will be missed.”

Confidential, Arlington, VA

SENIOR Technical Writer/WEB CONTENT MANAGER

Responsibilities:

Performed quality assurance reviews of 13 types of engineering documents for projects involving wireless, cloud, & virtualization technologies
Managed all content for a 45-page Google site, including social media

Confidential, Arlington, VA

Technical Writer/Editor IV

Responsibilities:

Managed the documentation lifecycle for 18 custom software applications and ensured that end user materials complied with Federal Plain Language Guidelines
Researched & wrote executive memo and edited accompanying white paper that convinced Bureau leadership to budget $3 million for a separate network for the building automation software used at State Dept posts worldwide
Led migration of IRM’s software documentation repository, corporate extranet, and customer portals from ColdFusion to SharePoint and LiveLink
Earned a $2000 Superb Performance Award for “providing OBO/IRM with extraordinary written communication products in support of the Division’s development of more effective interaction with OBO customers.”
Earned $500 Certificate of Appreciation “for bringing exemplary knowledge, skills, dedication, patience, and goodwill to the task of developing user guides through interviews with the staff of OBO’s Planning & Real Estate Directorate”.
Supervised the compliance of over 100 employees with Division SOPs via regular audits
Sample feedback from supervisor: "Mr. Roy’s performance…has greatly contributed to the Division’s increased productivity. Ed immediately tackled several writing assignments and though the substance of the assignments was unfamiliar he worked collaboratively to deliver high quality SOPs for several Division areas.”

Confidential, Arlington, VA

Technical Writer/Editor III

Responsibilities:

Created a 35-document library for SM Site Security Managers that standardized & streamlined the process of setting up the security program at new embassy construction sites
Worked closely with the IRM Division to smoothly migrate all site content from Dreamweaver to ColdFusion

Confidential

Responsibilities:

Edited the final ITAC report Findings on OBO Information System Needs; OBO’s Director commented that it was “the best report he’d ever read.”
Earned a $3000 Meritorious Honor Award for “service to OBO by preparing the report Findings on OBO Information System Needs, and for assisting OBO/IRM with technical support and user input during restoration of IT services.”
After editing the final ITAC report, I was recruited by the OBO Director to edit the final report of OBO’s Capital Acquisition Process Working Group - Findings and Recommendations. The report consisted of over 13 sections submitted by authors from across the Bureau. The OBO Director called me at my desk as I was working to express his appreciation, and I pulled an all-nighter to meet the deadline
Sample feedback from supervisor: "It was a full court press for Mr. Roy to accomplish edits to the CAP-WG Findings and Recommendations in the limited time available. The final product was superior to the document that Ed received. Ed provided valuable service to the Bureau with his outstanding technical writing ability and continues to be sought after by other organizations in the Bureau to work on writing projects.”