Technical Writer Resume

SUMMARY:

Over three years’ experience of writing
Over five years’ experience with administrative tasks, employee training and supervision, and customer service
Over two years’ experience in office management and HR
Over two years’ experience with criminal law, business law, tort and property law, contract law, litigation, family law, court filing, legal writing and research, and court documents
Knowledge of international law, immigration law, customs law, and administrative law
Proficient with Microsoft Office Suites, Oracles, Access, automation, and Westlaw software
Experience working with SharePoint, WebEx, Cisco JAVA, and JIRA
Excellent communication skills, very creative, strong organizational skills, ability to work independently and as part of a team

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Designed, created, evaluated, reviewed, recommended, edited, and updated Standard Operation Instructions (SOI); Standard Operation Procedure (SOP), and SOR documents for Oracle Software End - Users.
Worked closely with Business Process Owners (BPOs), Executive Leaders, Engineers/IT, departmental representatives, and the project manager to design, review, and edit documentation and processes
Created training guides and other training materials; assisted the BPOs with the training of the End-Users personnel for the ongoing project
Observed and documented the testing/Validation of systematic procedures

Confidential

Technical Writer

Responsibilities:

Designed, evaluated, reviewed, recommended, created, and updated Standard Operation Instructions(SOI) and Standard Operation Procedure(SOP) documents for automation software
Worked closely with engineers, System Analyst personnel, departmental representatives, Operation Leads/Supervisors, and the project manager to design, review/ approve End-User documentation for T-Mobile logistic distribution center
Created User’s Manuals, Supervisor’s/Manager’s Manual as well as other documentation for operation
Created training guides for facilitators, Supervisors, and other personnel for an ongoing project
Observed and documented the testing/validating procedures and recommended better approach
Performed English to Spanish translation of the Operation Software Application for Spanish speaking End-users
Assisted the Operation Managers and other executives personnel in training facilitators and managers, maintaining/updating training record, with whatever task as assigned

Confidential

Service Specialist

Responsibilities:

Receiving, sorting, processing, and delivering high volume of daily incoming mails and packages
Preparing and ship high volume of outgoing: UPS’, USPS’, FedEx’s packages and certified mails, personal packages, and gifts for attorneys firm wide and for others corporate offices as well
Answering and directing phone calls, e-mailing, filling, making copies, scanning, and faxing documents,
Maintaining daily meter and service logs using excel
Answering customer questions regarding status or feasibility of job requests
Providing basic copier maintenance and/or repair of customer site equipment
Preparing, setting, servicing the conference rooms with all necessaries for depositions.

Confidential

Temporary Office Support Staff

Responsibilities:

Answered phones, scheduled appointments, ordered office’s supplies, AP/AR, budgets, performed intake, received and directed walk-in clients, process clients ‘information
Managed clients’ accounts; faxed documents, and made copie
Trained and supervised volunteers and interns.
Assisted the CEO and others executive members in servicing conferences

Confidential

Office Support Staff

Responsibilities:

Answered phones, interviewed clients, and opened accounts for new clients, received walk-in clients
Performed Filling, made copies, faxed documents
Designed commercial message and advertised for the company
Assisted the executive members in servicing conferences