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Technical Writer Resume

New, JerseY

Key Skills and Attributes / Basics

Over 18 years’ experience in Technical and Procedural Writings, Sop’s and Presentations including documentation analysis and content/information management for several Fortune 500 companies/clients.
Worked on several documentation and lifecycle project(s),

Documentation created that required the development of new organizational structure(s).
Have taken minutes at several high level meetings where all parties are interested in stating their purpose and in the change management process, (usually requiring the business to move forward).
Provided technical writing and special services for a multitude of projects and have always pursed consulting opportunities for myself, for my company and for other writers and analysts.

Hardware/Software Experience includes but is not limited to:

IBM PCs / PS2s /PC Compatibles
Harris Systems
Laptops Dell / Toshiba Techra
Unix Hardware / Software
Wang Systems
Data General Systems
HP, Dec, Vax and ,Prime Systems
Kodak and Digital Systems
Compaq Deskpro, Gateway Systems
NECS, NEXT, Dell Pentium
Software Experience includes but is not limited to:
Microsoft Suite Advanced Windows, Word, Excel
Graphics Harvard, Powerpoint, Pagemaker, Visio (limited), Freelance, IBM Storyboard
Word Perfect, Lotus Notes
JCL, CICS, MVS, TSO and APL programming languages for programmers/ portfolio management
HTML and some knowledge of Front Page
Legacy systems
Vax, Dec, Prime and Data General and Computer Associates equipment
IMI Mapping Images- Procedural Writing
Paradox and Foxpro
Robohelp
MS Office / Word
FrameMaker/PageMaker
MS Suite Operations - Advanced

Pharmacy /Drug Order Entry Systems and Blend Plant Operations – La Roche
Nabisco Ingredient Systems - Pansophic
Hertz/Penske – Fleet Leasing Systems - Fortrex
Universal Music Group – Artist Discography and CD/DVD Sales Action Systems
Global Banking and Operations – SBC, UBS, S.G. Warburg and Crediete Agricole

Consulting Experience – Most Recent and Past History

Confidential – Division of Tunstall/UK – Medical Alert Devices
2011-2012
This is presently a short term Writing Position. The position is for Quality Assurance doing editing and gathering facts for SOP’s and QIP’s – Quality Implementation Plans for QMS – the Quality Management System. Basically documents needed for an Internal Audit Review from a sister company called Customer Innovations. This is a short term Consulting Position with a great deal of proofreading, template work and edits.

Confidential
Town and Civic DutiesOradell NJ 07649
Friends for Life Charity / Pantry
2011-2012
(Some paid and some not paid work at this juncture).
(This was important charity work, as done by me, during my Dad’s illness and subsequent death from pancreatic cancer).
Theses duties were outside of the corporate world and into the world of Non Profits and serious health care issues and events as time permitted.
The Friends for Life Group, Episcopal Annunciation Church revolved around certain HIV and AIDS and Cancer Groups and cases and case histories in our State – (thru Oradell and in Oradell NJ and the surrounding towns).
Also, the 9/11 Memorial Landscaping Project-with the Bergen Regional Medical Center and associated work there and the fund raising chores with Buddies of New Jersey- another AIDS Organization.
Other Volunteer duties with the Imperial Court of NYC as the organization recognized by the Congress of the US that raises thousands of dollars in funds for projects like (G O D’s LOVE WE DELIVER) among others to feed hungry New Yorkers
Serious volunteer work done, with the aged at the Veteran’s Home of Paramus New Jersey, (as my Dad was a Veteran of WWII). Duties involved reading to veterans and organizing their Book and CD Libraries.
These duties revolve around people skills and assessing the needs of others. Compassion requirements in helping, to feed those that are hungry and helping to lend some warmth where it is needed. Knowledge of various present Medical issues and of the personal situations that face an aging population is required.

Confidential, New York, NY
2009-2010
Procedures Manual Writer

Collect and review all existing content, develop new content, and facilitate review periods. Create Broadcast Operating Procedures Equipment manual. Create, summarize and present final document to consulting group/with client approval towards future recommendations for similar projects. Broadcast and Equipment/FFC Regulations/ESB Security Manual – Empire State Building LLC

Confidential, Bergenfield, NJ 2007-2008
Medical and Technical Editor

Serve as medical and technical editor for large non-profit organization comprised of over 900 chapters. Edit pamphlets, brochures and other items used to support medical mission of organization. Write presentation materials for national conferences. Edit medical/pharmacy information guidelines.

Confidential, NYC
Sales Action Plans

Worked on Extranet Project and Internet, (with large team of creative artists/consultants), to collaborate on artist database and artist history with album projects and CD discography research.
Completed training manuals for large Royalties Systems as well as several Sales Action training guides for systems devoted to major CD and Video markets throughout the United States.
Worked on several document(s), (regarding the merger and the general status), of Universal Music, Polygram Records and the Vivendi Communications Group.

Confidential, Mahwah, NJ
Heart and Patient Monitors
Worked on Operations Guide for Heart and Patient Monitors – (Hospital Help Stations) and electronic equipment.
Completed operations manuals, with new equipment features, thru work with marketing, and all regulatory and health divisions.

Confidential / OSI Consulting Services - NYC
Assisted to establish the procedures needed for the New York Offices.
Helped to provide written personnel profiles, for each consultant group, (both Domestic and European), which were currently on staff.
Have provided several presentations for Clients such as Lehman Brothers and Bear Sterns at the proposal phase for work on system upgrades.
Worked with groups in the Utilities sectors for OSI, (such as Texas Utilities and the DB Group), regarding principles of energy deregulation.

Confidential – Lyndhurst, NJ – Wall St West
Writings regarding accounting and balance sheet operations for their new order entry system for the world’s largest publisher of school materials, children's books and children's software.
Worked on an AS400 system and provided, (presentation slides and write-ups), for the current IT Director. This included several materials explaining the needs and the justification for an upcoming re-designed A/R system, which was to be approved by the governing body of Scholastic.

Confidential – NYC – World Financial Center
Writings during the movement of their CC Mail Systems to MS Exchange for worldwide scheduling of the re-designation of servers and other types of communications and their deployment.

Confidential – Nutley, NJ
Manual onfor SAP systems and a US rollout for their global order entry, pharmaceutical administration and delivery and logistics systems.

Confidential – Warrensville, NJ
Research as a Content Manager helping with various service descriptions for cellular phones, voice messaging, satellite television and 30 other products and services. Lucent provides this information on its internal Chief Information Office Website.

Crediete Agricole- New York, NY
Established procedures with Cibar Systems and CA personnel for new letter of credit, (L/C system), being added on to their present system including all procedures and training materials, written materials to be produced involving testing, interface testing, and test results of the new system as well as troubleshooting logbooks.
Resolved several computer issues which were raised regarding compatibility and written materials were produced on this subject and the test results which took several months to analyze and complete.
Project Management / IT Operations / Training / Management Experience / Travel to and elongated stay in Chicago.

Nabisco Brands-Paramus NJ
Produced a training guide for operations to be performed on the assembly lines and bakeries for their products. This was in conjunction with Pansophic Software systems, leaders in manufacturing and food preparation and assembly plant operations software.
Worked with plant managers, IT directors and the manufacturing staff themselves. An easy to understand, technical but operations driven training guide was researched and created for the Nabisco plant personnel.

Swiss Bank Corporation – SBC…. (now UBS)… 4WTC
Worked on a variety of documentation projects, (as a consultant), for five years.
Wrote several training guide(s), for use in the banks’ training programs and training center(s).
One of these manuals dealt with the VIPs system. This was a new vendor invoice payment and processing system for all the IT equipment purchased for Swiss Bank branches throughout the world.
Performed some of the training courses, (with the material that I had written) and worked closely with the staff, (as new system(s) were implemented). SBC contains an entire floor with state of the art training facilities.
Establish, write and distribute and secure a proper Disaster Recovery Plan. A three-pronged approach was created for this written document, which focused on technology, facility and procedural steps to be taken in a downtime emergency, a systems failure or a complete inability to perform normal operations. Also did work for the trading room and I/T teleconferencing systems.
Dec, Vax, Prime - Operations and Swaps, Portfolio Management, Fixed Income, and PrivateBanking and Disaster Recovery and Planned Contingency writings.

Technical Training ....
Fortrex Systems Institute Ontario, Canada
Coursework and Technical Training - Lucent Technologies - Warrensville, NJ - Communications Products

Writing, Documentation and Financial Training
Chubb Institute, NYC -Microsoft Suite-Advance Courses and Graphics Training
Fred Pryor Seminars, Piscataway, NJ - Writing, Managerial and Organization Training
New York Institute of Finance, NYC - Introduction to Wall Street and Equities
Bergen Community College, NJ - PageMaker, Frame Maker, HTML, Robohelp & Documentum
Swiss Bank Corp – Introduction to Global Banking Systems

Education

Graduate Program CUNY Graduate Center, NYC- 15 / Credits above the B.A.
Undergrad – Brooklyn College – City of NYC - B.A. Degree / Communications

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