OBJECTIVE:

To obtain an interesting position with a growing firm.

SUMMARY:

Talented programmer with more 10 years IT experience and 5 plus years of experience in building and main dynamic, responsive web applications tailored to customer needs using Java and J2EE, and WebSphere Developer tools as well as WebSphere Liberty Profile. With a certification in WebSphere Application Server Administration from IBM, and proven ability to integrate complex requirements into technical features, ensuring delivery of key functionality, I am dedicated to overcoming problems and project impediments through creative application of technology solutions. Outstanding analytical skills to troubleshoot software error and bugs. Skilled at testing, deploying and troubleshooting applications. Mastered the SDLC steps and Application Server Administration Skills.

SKILLS:

Software Engineering Front - End Development Back-End Development J2EE /Core Java Programming Application Server Administration Software Development Lifecycle Troubleshooting Software Testing

TECHNICAL SKILLS:

Languages: Core Java, J2EE, Objective-C, Swift, Python, Node.js

Web: JavaScript, JQuery, JSF, JSP, Servlets, Facelets, CSS, XML, JSON, PHP, AWS, and Joomla.

Databases: MySQL, JDBC, MS SQL, NoSQL, MS Access, SQL Server (2008R2, 2012), Oracle.

Web Application Servers: Tomcat, IBM certified in WebSphere Application Server Administration, WebSphere MQ.

Tools: SVN, GitHub, NetBeans, Eclipse, UML, JUnit, SSH, SQLyog, MySQL Workbench, Dynatrace, Android Studio, Maven

Web Services: SOAP, RESTFUL

Frameworks: Spring MVC, JSF, spring, Struts, EJB

Platforms: Windows, Linux (Ubuntu, Redhat), Mac-OS, Windows server 2008R2/2012, Red-Hat Linux server. Apache Web Server, and IIS.

Design Patterns: Command, Observer, Strategy, Façade, Decorator, Proxy, Singleton

SDLC: Agile, Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

WebSphere Software Engineer

Responsibilities:

• Own and resolve all application related Production issues
• Provide Timely and efficient support to user base
• Guide the global team and document resolution steps
• Proactively monitor application performance and minimize potential problems through root cause analysis
• Analyze and debug user queries to isolate bugs and performance issues
• Provide recommendations to project teams and IT stakeholders to cater to the needs of the business
• Acquired knowledge on the various CS applications and documented flows to improve global understanding of system handoff’s and dependencies
• Installed, Implemented and Deployed all WebSphere Administration Server 8.5.5 packages for client companies
• Managed and monitored several Red Hat Linux based, cache database environments.
• Used vendor provided utilities to monitor and manage environments, capacity planning, performing operating system, caché, and epic application upgrades, and executing database recovery procedures when necessary by performing duties within the scope of the policy and procedures defined by client.
• Diagnosed and resolved network connectivity issues.
• Managed and monitored JVM performance.
• Built and configured servers on AWS
• Installed and configured both Apache, and IBM HTTP servers.
• Applied clustering techniques in a multi-JVM environment.
• Setup and configured http server for load balancing in a multi-cluster environment.
• Wrote shell and scripting in SQL server
• Communicated technical issues to all team members both technical and non-technical.
• Utilized MQ real time transport for instant messaging across different clients through internet and intranet.
• Configured and managed failover and backup/recovery processes.
• Developed applications using Java, Python, and Jython.
• Deployed application EAR and WAR files.
• Drive Ad Hoc Projects to completion
• Technical Tools: Java, J2EE, JavaScript, JSF, JSP, Servlet, Facelet, CSS, AJAX, MySQL, XML, UML, JUnit, WebSphere Application Server, WebSphere Liberty Profile, SSH, SQLyog, MySQL Workbench, Spring MVC, Struts, SQL Server, Android Studio, HTML5, CSS3, Node.Js, JQuery, Apache Tomcat application server, Ubuntu, RedHat, CentOS, Oracle.

Confidential, Winnetka, IL

WebSphere Engineer

Responsibilities:

• Monitored the overall health web application platform.
• Wrote shell and scripts for batch processing in SQL server.
• Responded to alerts, incidents, and communicated status to all stakeholders.
• Communicated technical issues to all team members both technical and non-technical.
• Took Ownership of installation, application interface configurations, application and middleware troubleshooting of the servers.
• Wrote and revised Java code.
• Developed enterprise web and mobile applications from scratch
• Performed post-installation application functionality shakeouts in production and quality assurance environments.
• Provided support, monitoring, and troubleshooting for intranet web applications
• Drive Ad Hoc Projects to completion

Technical Tools: Java, J2EE, JavaScript, JSF, JSP, Servlet, Facelet, MySQL, UML, JUnit, XML, SSH, MySQL Workbench, SQL Server, HTML5, CSS3, WebSphere Application Server, RedHat, Ubuntu, Oracle.

Confidential, New York, NY

Tech Support Rep

Responsibilities:

• Managed the customer service department for mobile device content products such as ring tones, wallpapers, etc.
• Responded to all customer email correspondence within a 24 hour period.
• Took calls from customers resolving tech support, billing, collections, refunds, and overall customer satisfaction
• Provided Service to all VIP customers
• Implemented and revised processes to improve functionality for the department.
• Served as the main contact for researching and resolving billing issues
• Researched and resolved any contract disputes with customers.
• Audited and monitored quality for all billing transactions performed by the customer service department
• Processed backend accounting for the customer service department utilizing QuickBooks. Performed all my duties remotely from my home office in Chicago.

Technical Tools: JavaScript, HTML/CSS, Linux RedHat.

Confidential, Park Ridge, IL

Billing Administrator

Responsibilities:

• Generated invoices utilizing Oracle, PeopleSoft Financials, Crystal Reports, QuickBooks, Microsoft Excel and Access for an assigned territory of accounts.
• Completed three week Billing Administrator training.
• Functioned as the liaison between Customer Account Managers and Collection Representatives within the Accounts Receivables department.
• Researched Customer disputes, made revisions, corrections and adjustments to invoices, also pulled billing backup as requested by other departments and/or client companies.
• Billed Xerox Customers for supplies, labor, and equipment costs financed according to the Master Services Agreement contract drawn up by sales.
• Generated and distributed month and year end financial reports, and created spreadsheets, graphs, tables, and balance sheets utilizing MS Excel, and performed other A/R functions as directed by management.
• Handled escalated collections and billing dispute calls.

Confidential, Chicago, IL

Ad Production Coordinator

Responsibilities:

• Prepared and processed more than 60 dealership enrolments onto the Confidential website each month.
• Prepared and presented sales reports at weekly sales meetings.
• Presented and expedited solutions to the dealership enrolment process.
• Followed up with Newspaper affiliates and Affiliated Sales Managers for key information not included on enrollment form.
• Functioned as the liaison between the sales department and customer service/support department.

Confidential, Schaumburg, IL

Customer Service Representative

Responsibilities:

• Answered customer inquiries by telephone in a call center environment.
• Successfully handled up to 75 calls per day utilizing Centrex in a call center environment.
• Consistently met or exceeded customer service goals

Confidential, Baton Rouge, LA

Teleservices Representative

Responsibilities:

• Demonstrated effective presentation skills by telephone.
• Took orders for infomercial products in a call center environment.
• Successfully resolved any customer service issues that arose.

Confidential, Elgin, IL

Customer Service Representative

Responsibilities:

• Answered customer inquiries by telephone in a call center environment.
• Successfully handled up to 100 calls per day.
• Consistently met or exceeded customer service goals

Confidential, Elgin, IL

Receptionist

Responsibilities:

• Answered customer inquiries by telephone in a real estate office.
• Routed calls utilizing a PBX phone system, and took messages when appropriate.
• Handled word processing and drafting of correspondence letters, created spreadsheets, and real estate sales reports and presentations.
• Completed other office duties as assigned.