Education and Honors
B.A. Magna Cum Laude with Honors in English, awarded 2012
Concentration in Writing with a minor in Communication Arts
Cumulative GPA of
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Education
Computer Networking and Security
BA in English
Certifications: A+, Network+, Dell DCSE SoftSkill, Security+, CCNA
Computer Skills: Acti
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WORK EXPERIENCE
Technical Support Specialist
April 2010 - present
Confidential, Conway, AR
Computer/IT Services
Assist Customer in Installing Pr
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Desktop Support Technician
Solution-focused professional with over 10 years of experience providing rapid and client-focused technical support to over 1500 u
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Education:
UPO, Microsoft Word Advance
General Communications/Computer Operations
Capitol Commitment/Residential Telecommunications
DC Link and L
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Objective:
Over 5+ years of experience as network engineer in local and wide area networking. Strong in-depth knowledge and hands on experience over sign
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Objective
I wish to work in a pleasant environment that promotes collaboration, efficiency and acquisition of experiences. With zeal and insistence I will tr
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Summary
A highly awarded site support specialist who can resolve problems quickly, provide training, create documentation, work independently or as a team
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EXPERIENCE
Over sixteen years of experience in Voice Communication Technologies, Voice over Internet Protocol (VoIP), Contact Center Implementations and
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Talented, results-oriented Technology Professional working in the Information Technology field.
CERTIFICATIONS
Earned CompTIA: A+ CE Certification
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