Experience Confidential DESKTOP SUPPORT SPECIALIST / NETWORK HARDWARE SUPPORT Manage all company computers local area network and server. Plan and manage
SKILLS Time management team player excellent communication and customer service skills ability to work with varying degrees of user capabilities Software /
Summary Motivated Individual with excellent communication skills. Proficient in project management departmental management as well as hardware and software s
Experienced Desktop Support Analyst with extensive experience installing supporting and troubleshooting desktops/laptops and peripherals. Expert in Server OS c
SKILLS Software Active Directory MS Windows XP/7/8 MAC OSX higher Windows Server 03/08/12 MS Exchange 03/07/10/12 MS Office Suite 03/07/10 Symantec Backup
Computer Knowledge / Skills
Operating Systems
MS - DOS 6.2 Windows 3.11 Windows 95 Windows 98 Millennium Edition XP Professional and Home Edition Vista Wi
Seasoned incident management handling with ITIL certification for us with proprietary ticketing systems and Altiris. Knowledge of Symantec s network protection
PROFESSIONAL EXPERIENCE Confidential Associate Technical Support Consultant / Consultant Provide second level support for our clients utilizing the Meani
Experience/Work History Confidential Desktop Support Responsibilities Monitored Remedy queue for customer trouble tickets and resolved within the requir
Operating Systems Installed/Configured Windows XP Windows 2003 Server Windows Vista Windows 7 Mac O.S 10.6 Snow Leopard Mac O.S.10.7 Lion Mac O.S. 8 Mountain Li
