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SUMMARY
Results - driven, dedicated, and versatile Quality Assurance and Technical Support Professional with a proven track record of successfully support
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SUMMARY
Experienced Help Desk Support Technician with years of experience seeking a challenging opportunity in IT field.
Strong knowledge and significan
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PROFESSIONAL EXPERIENCE
Confidential, Atlanta, GA
Service Desk Manager
Responsibilities:
Developed support process improvements that resulted in
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TECHNICAL SKILLS
Professional software: ISPF, TWS & Automation Engine (UC4) scheduler, batchAD, batchCP, XINFO, TWSGraph, SmartJCL, Matlab (with Simulink
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SUMMARY
IT professional with 16 years of diversified technical support and analysis experience, including client/server support, data analysis, report dev
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OBJECTIVES
As someone who has worked in the Information Technology industry for over 20+ years, I have a strong and keen interest in computers in general.
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SUMMARY
Sr. Desktop Support Engineer with 12years experience specializing in MAC / PC hardware and software support as well as iPhone / Android mobile dev
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TECHNICAL SKILLS
Technology leader
Adept in building strong relationships with IT staff, customers, vendors and third - party contractors
Leadership s
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AREAS OF EXPERTISE
New & Emerging Technologies
Testing & Troubleshooting
Application Administration
Systems & Network Upgrades
Windows
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TECHNICAL SKILLS
Networking: Configuration, troubleshooting, Active Directory Replication, FTP, DNS, DHCP, Wireless, Firewalls, NAT, ICS, RRAS, VPN, OSI Lay
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